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Southwest Auto Sales

(669 reviews)
Visit Southwest Auto Sales
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–6:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(260) 204-0718 (260) 204-0718

Reviews

(669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Southwest Auto Sales from DealerRater.

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not a bad place for a good variety of vehicles

won't haggle, been waiting for 3 weeks for a replacement key, vehicles don't have front or back floor mats, when you buy a vehicle, it should have a Full tank of gas.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very friendly! Worked with me on everything. My salesman...

Very friendly! Worked with me on everything. My salesman Russell was great, and Angel in finance walked me through everything. I would highly recommend Southwest to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The salesman and general manager did treat us very well,...

The salesman and general manager did treat us very well, my wife found a few small dents in the top of her car that the manager had removed for free two weeks AFTER we had purchased the car. I'll be a repeat customer, thanks Southwest!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We had an excellent experience with Southwest Auto Sales....

We had an excellent experience with Southwest Auto Sales. I would definitely purchase another vehicle from them. They had the lowest prices and best selection of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Relaxing, no sales pressure

We are turned off by high pressure sales pitches from other dealerships. Felt very comfortable with Allen though. The signing process went as smooth as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

nice vehicle with excellent service

Thank You , Jason Brown . Our auto buying experience at southwest autos was excellent. Mr. Brown made the purchase of our Nissan rogue easy and hassle free. It was one of the best experiences of car buying I have ever had. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service at Southwest!

Thank you South west Auto Sales for the excellent experience buying my new Outlander SUV. Russel was great to work with. The price was right and I love the free oil changes that were included!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First car, great service

I went into SouthWest Autos not knowing what to expect due to this being my first car purchase! Kegan was amazing at explaining everything and reassuring me on all my questions. I will forever pick SouthWest Autos for all my car purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience!

We worked with Russel and he was amazing. I definitely felt like I was in a good place and that I was going to get a great deal. Russel gave us great recommendations and helped us understand the ins and outs of the cars we were interested in. He explained everything in a very simple way that helped me to understand better. Amazing customer service. I didn't feel how I have in other places where they are trying to sell something expensive so they can make money, I felt that Russel cared about getting us a good deal and making sure we were helping it really made a difference for us. I would definitely recommend this dealership and Russel to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I purchased a 2014 GMC Sierra from this dealership, the...

I purchased a 2014 GMC Sierra from this dealership, the brakes had been done by them in preparation for the sale. The brakes began to pulsate so bad it shakes the center council in the truck within a thousand miles after the purchase, I contacted the dealership and gave them a chance to fix the problem they chose not to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are sorry you feel this way Daryl Klemp. You bought your 2014 GMC Sierra with 90,104 miles on 10/30/19 which was 2 months ago and have put on roughly 4,500 miles on it. On 6/18/19 your truck was serviced here and had this list below all done before you test drove it and decided to purchase it. At some point you have to take ownership of the vehicle you purchased especially 2 months later. - Front brake pads replaced - Fluids checked - Oil and filter changed - Maintenance reminder reset - Tire condition and pressure checked - Front brake rotor(s) resurfaced - Vehicle washed/detailed - Interior cleaned - Light bulb(s) replaced