CAR LUX

Horrible experience, just curious if anyone has taken CarLux to small claims court and if so, were you able to get $ back ? Thanks

They ignored every message I sent them. I asked for a breakdown of costs(like if there were any dealer installed accessories) and what the out the door price would be. They did not even respond to my initial message via text and email. I assume they have a lot of surprise costs and like customers who don't ask questions and just accept any surprise costs

Just two words"TERRIBLE EXPERIENCE" in this dealership no comunications with the costumers and the service sucks

Lots of automated responses and totally disregarded my initial questions. Why have a comment section if the dealer will completely ignore them...

You would think any dealer would want to make a sale but Car Lux definitely made it seem like they didn’t. They gave me the run around for a week. I showed up many times only to be told the car isn’t there even though I have message(s) saying it is there hence why I showed up a total of 4 times from their salesman and a call log with their finance manager but they claim its AI. Human Interaction more like it. I wanted to speak to the manager but Mario approached me saying the manager doesn’t want to deal with it. That’s why he’s talking boring. Even worse when you think a person is a man of their word with a handshake and verbal promise. 10/10 for miscommunication, 10/10 for time wasted. 10/10 for horrid customer service.

had a great Experian's with mo very easy to work with very happy with my transaction at car lux

I’ve had a fantastic experience with this dealership. I’ve purchased four vehicles from them, and each one has been great. The person who helped us this time was Dj, and he was exceptional from the moment we met. The car is beautiful, and I’ve never had any issues with any of the cars I’ve purchased here. The customer service is always amazing.

As soon as we walked into the dealership we were greeted by Sales rep Mo! He is extremely helpful, knowledgeable, and went above and beyond to get us the best deal for my mom. We were in and out in a few hours, stayed within budget, a test drive was offered without having to ask, and he even helped up get the best priced insurance! We left sooo happy, owners on a 2018 BMW 530i. Thank you so much Mo and everyone at this location! We got a friendly, fast, no xx experience! Thank you again!

Peter & Mario were great, super patient while I was deciding and saving up my down payment. Very communicative and considerate! They detailed my car while I signed final paperwork. A great car buying experience!

I purchased a car about a week ago from them and I was waiting to complete my review. Honestly, it was great service, they were transparent about their charges and worked with me regarding the total price. Ask for Kimberly when you get there and she’ll make sure to get you with her top sales rep, you won’t regret it!