CAR LUX

Terrible Experience! It was so bad that I walked away even though they had (or at least they said they did) the exact model that I wanted. But I won’t buy from someone that I can’t trust. Here’s just a few examples of the problems. #1 - I struggled to get them to send me info so I could wire a deposit to them. This should be simple. When they finally sent complete info, their bank account number was wrong. #2 - They won’t allow car to go outside their sales floor for a PPI. I couldn’t find any reputable Mercedes shops that would go to their sales office to do an inspection. What are they trying to hide? #3 - They don’t provide any warranty - NONE! Apparently they don’t have much confidence in the quality of the cars that they sell. #4 - Their online reviews are mixed at best.

I purchased a BMW X5 but was originally looking at the X3. I had an absolutely amazing experience working with Brayan Gonzalez at Car Lux in Hawthorne! From the very beginning, Brayan was incredibly helpful, knowledgeable, and—most importantly—there was absolutely no pressure. I really felt like he was genuinely listening to me, understanding what I was looking for, and paying attention to my needs rather than simply trying to make a sale or push me toward what benefited him. That made such a huge difference in my experience. Brayan was extremely responsive and continued to provide additional information and answer my questions throughout the process. I never felt rushed or pressured. Instead, I felt like he wanted to make sure I had all the information I needed to make an informed and confident decision. The entire dealership experience was great, but Brayan truly stood out. When I’m ready for my next car purchase, I sincerely hope he’s still there because he is absolutely someone I would come back to and recommend to others. Thank you, Brayan, for making what can sometimes be a stressful car-buying experience feel comfortable, informative, and genuinely enjoyable. 5 stars all the way! ⭐️⭐️⭐️⭐️⭐️

Run fast from this company Carlux! Horrible customer service and they don’t want to sell cars. They only want to sell financing and a $2500 Maintenance and protection package. I called them on the phone and wanted to buy a car over the phone. First I dealt with DJ who lost total interest when I told him I wasn’t interested in the maintenance package and I have my own financing. Then Danny got involved and it went down Hill from there. Over a week of phone calls that went un returned and requesting a purchase order so I could wire them the money for the car. They just ignored it because I wasn’t buying all the add-ons. Then when I finally did get a hold of Danny he pretty much let me know they were selling the car to somebody else. Best thing that ever happened to me. I called Nissan of Torrance and got the sales manager and within 30 minutes found a better car at a better price and great customer service. I had the purchase order financing and insurance all done within a half hour and picking up the car on Monday. Deal done in 30 minutes. Just the opposite of Carlux one week of xxxx! Never ever has seen a company like this before. Run far and fast from this place. Nothing but aggravation and frustration.

They sold a car from underneath me. They are untrustworthy, ignored the fact I had complete financing ready to go. All because I had 2 questions that would have required them to take 10 min to ask and find out the answers to. These were basic maintenance and condition questions. Something very standard. They had me waiting all day for them to get to me. When in fact, they had sold the car hours before I finally called at the end of the day. No one called me back. No one called to apologize. Nothing just a horrible feel of a 90s used car salesman using slippery tricks In hindsight, I realized that I dodged a big bullet with these guys

They never called me back , I submitted all information requested . They are not a good company

Wanted to buy 2018 challenger hellcat. I spoke to DJ. I asked 2 questions - does it have hemi tick and are there any active DTCs? He didnt know what hemi tick is?!?!?! On the DTCs I explained, since he didnt know, that I need to know the status of scanning all the modules in the car when it went through their shop prior to sale. He whined about doing these 2 things until he knew I would be approved for a loan that I was getting to pay for part of it [other part cash]. I explained I believed I would get approved with a 831 credit score. I gave him the option of withdrawing my plan to buy from him if he wasnt comfortable doing these 2 things for me. He appeared to change his mind and offered to do replying tomorrow and I said OK. He then contacts me back right away to say he is not going to do it and that I should hire my own mechanic to inspect the car. So a knowledge sales person should know what hemi tick is and know that his car shouldnt have it. 2ndly there should be a report with the status of the scan when they did their pre sale inspection. 3rd he lied to me saying he would inquire and then said he wont. 4th a car worth $35k should have this info already done and available as this is a resonable ask of any buyer on a car worth this much. What a crappy way to treat people - I guess they dont want me as a customer!!!!!!!!

Horrible experience, just curious if anyone has taken CarLux to small claims court and if so, were you able to get $ back ? Thanks

They ignored every message I sent them. I asked for a breakdown of costs(like if there were any dealer installed accessories) and what the out the door price would be. They did not even respond to my initial message via text and email. I assume they have a lot of surprise costs and like customers who don't ask questions and just accept any surprise costs

Just two words"TERRIBLE EXPERIENCE" in this dealership no comunications with the costumers and the service sucks

Lots of automated responses and totally disregarded my initial questions. Why have a comment section if the dealer will completely ignore them...