Friendly Honda

We had an amazing experience here! We found a used car from Friendly Honda that we liked online but unfortunately, the dealership was over three hours away. We called to inquire and the salesman, Pete, made it so easy! We were able to negotiate the deal over the phone and put a little money down and they held the car until we could make the trip 2 days later. Upon arrival we took the car to an independent shop to make sure it was solid and Friendly Honda was happy to let us do so. The shop we took it to said it was a very solid car and they could not find anything mechanically wrong with it! We came back to Friendly from the inspection, and they had the paperwork ready and we quickly finalized the sale and were back on the road for the trip home. Pete was our salesman from our initial call and he was responsive, “friendly” and honest. Loved our experience here and we will gladly travel 3 hours to purchase from them again!

Tony was great to work with with our new car purchase at Friendly Honda in Springfield.

Smooth process, Robert was great on the sales floor and test drive. Conner was great in the finance office. One of the smoothest and most pleasant car-buying experiences we’ve had.

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles away from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn't their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Fast, friendly, willing to work with you. Took time with no pressure. Second vehicle I've bought from Friendly Honda.

Excellent service with knowledgeable sales staff, Devin was excellent, very helpful and worked hard to get us the vehicle we wanted and that met our needs. There pricing was very competitive, and the selection of vehicles was good.

Brought my car in to get an oil change and replace a broken mirror. Made an appointment, the service department ordered the wrong part so now I have no mirror and they forgot to reset my tire pressure so I got half way home to find out I needed to turn back. Absolutely unacceptable the staff makes you feel as though you’re inconveniencing them

I went in for an A17 service. The service person said oil change? Yes. Tire rotation? Yes. Brake fluid exchange? Thinking it was part of the A17, I answered yes. The bill was almost $300! The receipt states, "Customer requests brake fluid service. I did not "request" it, I looked it up, and a brake fluid exchange is not expected until 30,000 miles. I have 14,000 miles. This trusting "sucker" won't be fooled again.

I purchased a used vehicle (2012 Ford Fusion) a very beautiful car but the brakes went out 30 days after purchasing... We are talking about the whole braking system no brakes at all... I attempted to fix the brakes but they couldn't fix the problem... Honda told me 1700.00 to fix brakes I can't afford that much I need a new car already These folks would not accommodate me at all I was just told I should have taken it to Ford I put 2000 down a easy payment 240.00 monthly just perfect for my budget... They have the car it's out of service been that way for 3 months now.... So sorry I bought a use car from these people To be honest I don't think they want Nubian people to shop there. Racist azz car lot.