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Waxahachie Ford

(961 reviews)

Reviews

(961 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service Advisor, Antonio is the best!

Antonio is a wonderful and responsive service advisor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tanya, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

Buying experience

Very easy to work with. Replied to every question.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Waxahachie Autoplex

I like buying local, and these are friendly people, easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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FERNANDO IS THE BEST!!!

Fernando at Waxahachie Autoplex is the absolute best. I will recommend everyone to him! Thanks Fernando for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, thank you for your kind words about Fernando and this wonderful review! We hope to be of service to you again! Take care!

Service for my f350

Dropped my truck off picked it up a few hours later e. It was washed and serviced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

I use Stanley (in the Ford service department) exclusively. He always takes care of business and then follows up to ensure all is well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ruth, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

Loved the experience!

From beginning to end it was simple and Errick made sure I knew exactly what was happening as it happened. He insured us he was going to take care of us and he delivered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Passion and dexterity was displayed all through

Henry was passionate about helping us out to get the car of our choice at the best possible price. He went all the way to assist with securing financing at best rate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

F.roberts, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service done on my F150

Service person who took my order was great, he did an excellent job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car buying experience

Buying at used car at Waxahachie Ford was a great experience, the team is very professional and helpful. I was very apprehensive about buying a new vehicle but the sales and finance team were so helpful in answering my questions and making the car buying experience a pleasant one. Thank you to sales rep Juan for going above and beyond in making sure I was happy with my vehicle. I would highly recommend using Waxahachie Ford for your vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Blake, thank you for your kind words and congratulations on your new car! We are always more than happy to assist you if anything else comes up. Take care!