Waxahachie Ford

The staff was very friendly and helpful. I was able to get my oil changed and be on my way in under an hour.

Service is always exceptional. Service Advisor very knowledgeable and prepared.

My salesmen was Justin Bower he was friendly and help me get the best deal with the truck I wanted . The process was smooth and quick .

I would highly recommend Waxahachie Autoplex to anyone looking to purchase or service a vehicle. I have bought multiple trucks from them and have sent literally dozens of people. They always treat you like a VIP.

Service was excellent. The employees were extremely friendly and courteous.

Had my Ford Truck serviced at your new service center which was a big improvement, I was met at my truck by the service attendant (Dennis) as I opened the door. He could not have been any better. Very Pleased with the whole experience.

I was impressed the first time they got me in and out in short period of time. normally need to leave the vehicle for a half day or more.

Friendly folks, prompt service, small cut in cost when told of dire circumstances.... All great things and I will go back. I will also recommend the service department to others.

First off, I purchased a 2016 Mustang GT, FROM ANOTHER DEALERSHIP because the sales department at Waxahachie Ford took nearly 2 weeks to return my calls. Shortly after my purchase, the vehicle needed service and Waxahachie Ford is only a mile from my home, so I took a chance, and used this location strictly due to convenience. It took the shop a couple of business days for the diagnostics and to order the part (which was said to take 3-5 days to receive). Considering this is a brand new vehicle, I questioned where the vehicle would be stored and I was assured it was immobile, apart, and IN the shop. The following weekend, I drove through the parking lot of the shop and noticed my vehicle parked in high grass, dirt, and among ?junked? vehicle parts, across a rode from the main dealership. The vehicle was unnecessarily covered in dirt, dust/rock and grime (you couldn't even tell what color it was without getting right up on it). For the vehicle get to it?s location, it had to have been driven off the pavement, through un-level gravel, and backed into the field. Mustang?s aren?t exactly meant to off-road in any capacity. As disturbing, was the fact that there were clearly empty bays in the shop, open parking around the shop, and an abundance of wrecked vehicles on the paved lot. My vehicle was left completely unsecure, in an unlit, area, and open to the elements. Had the vehicle not been mid-repair, and the dash obviously still apart, I would have taken it immediately. The following business day, I visited the shop and spoke to the man who had previously assured me the vehicle was kept indoors, and he appeared to be surprised it was actually out in the corn field behind the shop. I made sure the car was moved immediately. I noticed that morning, that all of the open parking places on the lot around the shop, were filling as the employees arrived. For some reason, it was acceptable for this dealership to park a customer?s brand new vehicle, in an unsafe, unsecure, off-road area ? to make room for their employees to park on the lot? I was told this was the manager's preference. I understand if the vehicle needed to be moved from the bay to work on other vehicles, but let?s not off-road in a vehicle that isn?t yours and especially when you have specifically told the owner otherwise. In addition to these issues, after waiting for the part that ?couldn?t be overnighted?, I found out that they had actually ordered the wrong part for the vehicle and would indeed, have to wait again. Miraculously, it was overnighted this time. This service center treats your vehicle far worse than they want to treat their own ? and the message should be quite the opposite. I will never return and I will be certain to leave this review wherever possible. The center?s response to my complaints was not any effort to actually solve the issue, but more so a surface deep effort to get my vehicle repaired, returned, and get me out of there before other customers hear what may be happening to their vehicles when they aren?t standing over them.

Shawn really was great and very friendly. I will definitely go back and recommend you all to.my friends.