Reviews
Great Experience!
Just purchased a Dodge Journey SXT. Wife extremely happy with vehicle even if it did not have the features we were looking for. It did have surprise features we did not expect. Great condition and clean. Salesman was exceptiona! Explained financing options available if interested, and thoroughly explained and demonstrated features of the vehicle. Highlight of the visit and major factor in purchasing the vehicle. No pressure sales, great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review!
Outstanding Guest experience!! Best ever
From start to finish the Team at Ferman Jeep we’re on point!! Very professional at all times!!! Great Guest experience!!! Will back soon! And Luke is the man always a great experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Challenger Service
Brought my 2017 Challenger in for normal service. Was quick and painless experience. Service guy was friendly and courteous.He didn't try to push a bunch of service I didn't want or need on me. Info packet i was given after car was ready was very nice touch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Blown Away!!
I was absolutely blown away by Gheorge Donici's professionalism and knowledge. I am a business owner and Gheorge knows how to make his customers feel very appreciated. I will definitely keep Gheorge's card for my next car buying opportunity. Thank you and I love my new Pacifica!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service!
Great customer service and great selection. Can’t wait to work with their team again! Great car buying experience! Keep up the good work! Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
NEW SAHARA PURCHASE
I have purchased many vehicles over the years and I have to say the folks at Ferman Jeep in Lutz, Fla. were outstanding.The sales staff, finance dept.could not have been any nicer or professional. I especially want to mention Scott and Brian who were great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Always a good experience
Very attentive to customers. The facility, sales and service people have always been top notch. I have purchased many vehicles over the past 6 years from this dealership. I have never been disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Great Customer Service
1st service department that didn't find a million things wrong with my jeep. Actually spent less money than anticipated. As long as I live in close proximity to them they'll have my business. Shout out to Anthony!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Excellent service
I was pleased with the service I received. The customer service was excellent and I was treated with respect the time I was there. Great job guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Start of a new relationship
I never thought to look at a Ram truck, as I've never owned one; however, after being disgusted with the local Ford dealer, and GM trucks being out of reach financially, I decided to give it a shot. First thing I noticed about this dealership is that I wasn't attacked by vultures, I had a chance to poke around a little bit. When I came in contact with Gheorghe Donici, he actually listened to me when I said I wanted to test drive stock number XXX . Other dealerships have wasted my time even though I knew exactly what I was there to demo, they wanted me to sit down for 30 min, meet their manager, and ask me 100 questions I already gave them the answer too if they would have just listened. I demo'd the truck and Gheorghe answered all my questions, but at the same time allowed me to enjoy the drive. Although we didn't agree on numbers that evening (due to the fact I was pressed for time), I got a call from the General Sales Manager the next day with a more than fair and agreeable deal. At my request, the finance manager called me to roll the warranty and maintenance package into the deal. Now, i know this isn't the ideal sales process for a dealership, and most dealerships aren't even willing to deal with you unless you're willing to sit at the dealership for hours on end pulling your hair out. Although I may have been an 'unconventional" customer, the Ferman team listened to the customer, and respected my needs and my time. I think this is the start of a great relationship!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
