Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

It was a very good experience I have nothing but great things to say. Thank you all

Very well managed service department. Ramir was great. Courteous and knowledgeable. The service was done as promised.

This dealership provides great service, and great customer care. Brian is the best service advisor.

Excellent attention from our sales person Jeff Moreno. Answered all our questions and went out of his way to be helpful. We felt valued and appreciated. He's a great asset for Ferman

Great dealer and always they take care or you and your car like you are family best dealer in town

Easy to make appointment. Service writer knew exactly what I needed and advised me on the availability of LED headlights. Hot Coffee!

This was a great experience in buying my Jeep. I have always wanted one and the process was really quick and hreat

Hannah was great! Overall the people at the dealership are super nice and really welcome you. They handed out my boys hot wheel cars and plenty of snacks. Best experience I’ve had at a dealership.

I took my car to get an oil change in September of 2022 to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out of my vehicle and all over my driveway. Ferman Chrysler Jeep Dodge RAM of Wesley Chapel was nice enough to clean, detail the inside of the car and provide a free oil change. A part had to be replaced, and I had to wait a day or so for it to come, but they were able to make that happen. However, the scent of the oil spill still seeped through the car's vent. I took the vehicle in for another cleaning, and they did it for free again. I brought the car back for my oil change, and the battery light happened to be on, but the vehicle was only 22,000 miles, and was told that I needed an alternator at the price of 1,130 dollars. That did not sit well with me, given the mileage and year of my vehicle. I took the oil change, and they also took it upon themselves to charge me for a tire rotation that I did not ask for. Fine. Once I got my oil changed, I noticed my battery light was no longer on. I took my car to an independent mechanic for an alleged alternator who didn't charge me for a diagnostic. He said, "Ma'am, your car is absolutely fine, your alternator is fine, your dealer thinks they can play you because you are a woman." I said I know, but they played with the wrong lady. Thank you for your service, folks, but it's time to part ways. Bye, Ferman Chrysler Jeep Dodge RAM Lutz.

Second car buying experience at the dealership. Car buying is never fun or exciting, but they make the process smooth and as easy as possible. Mo was my salesman and he was great!