Reviews
They did not help us keep saying that they'll do their
They did not help us keep saying that they'll do their best. I've been out sick with diabetes type 1. So I told my wife to use my last paystubs and they acted as if . So I think that we will be moving on to a company that can help us get into a car. Because people should help people and not put them down no matter what they case is . Everyone deserves a chance were they hold up to there end of the bargain or not. You give your people a fighting chance why not those who are really struggling. Not just those who can righteously afford it the shoe fits both ways. Always needing two people names on the paperwork. Instead of one what's going on in the world today.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Wish I could give a zero rating, buyer beware!
Too bad I can’t give a zero. They’re terrible people mostly because their manager Jon Moore is a just a bad person. They way he treats customers has rubbed off on everyone else. Stay away from Carl Hogan Toyota, because it’s very likely you will fall victim to their lies like we did.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Carl Hogan Toyota is this anything and trust word they
Carl Hogan Toyota is this anything and trust word they knowingly sold us a car that had mechanical damage that was $6500 worth of damage it now they refused to even on a reading group give us a call back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very professional and friendly and efficient workers
Very professional and friendly and efficient workers checking me in pleasant and to the point
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don’t expect a call back.
Don’t expect a call back. Left several messages. Can seem to get a straight answer. Don’t buy here.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I think Carl Hogan Toyota is a great dealership serving
I think Carl Hogan Toyota is a great dealership serving the truck-county areas. Outstanding service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly people and down to earth!
Very friendly people and down to earth! I felt very welcomed and was very pleased at the help I got and perchuse I got! I’d recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very prompt and knowledgeable staff. Courteous and free...
Very prompt and knowledgeable staff. Courteous and free giving with their time. Both the sales and finance consultants provided their undivided attention and were very informative throughout the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Wasn’t really expecting to get done this way, but...
Wow! Wasn’t really expecting to get done this way, but even after filling out my application, I couldn’t even get a decent call back. My credit was ran, and after two days, and several phone calls, I finally get a text that they have been busy and short handed. Really? This is why I reached out to this company because for one, I’m about 3 hrs away, but I did at least think the professionalism would be at a all time high! Boy was I wrong!! Never again! I might have struggled with some things but my money is green just like everyone else’s. I had to call several times just to see what decision was made. Even after approval, there still was a delay! You know why? Because most salesmen are looking for money to put in their pocket! Sorry but I do feel like this was the case here! You advertise and make it all look good, when in reality, the customer service sucks!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
While traveling for work out of state I gave them a call...
While traveling for work out of state I gave them a call to get an oil change on my Lexus LS460 awd and was scheduled an appointment for later that day. I arrived and was leaving soon after with a smile on my face right in time to make my next appointment. Even washed my car too!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
