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2019 state dealer award
View 14 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,624 reviews)

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experience

I would like to thank my sales guy Jeff Bohnert for making my car purchase a great experience. He was friendly, nice and very helpful. He listen to what I wanted to buy and my needs. I would come back and tell my family and friends. Keep up the great work. Jeff is a great sales man. Thanks for the great service and experience. Carissa K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Experience

This was my first time buying a new car. Not once did I feel pressured to get something I didn't want, and the whole process went very smoothly. I truly felt taken care of by Kris and the rest of the team. Everyone was honest, and I know I got a fair deal. The commitment to customers and building lasting relationships is very much apparent. I couldn't have asked for a better car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

We visited Lou Fusz after we had found the vehicle we we looking for online. I called and talked to Jeff Bohnert. I asked him if they still had the CR-V in their inventory. He said they did, so I asked if we could come in for a test drive around 5:30 PM. We came in at 5:30, he had the car puled up ready to be inspected by us. The first thing I noticed was that JOYFM, a Christian radio station I listen to, was playing. I thought "What a God send." We took it for a drive and were pleased. When it came to negotiating on price, Jeff had no objection of my fair offer. Jeff made us feel comfortable while we negotiated and didn't pressure us. We would have purchased the CR-V that night except that the finance person had left for they day. This was fine because Jeff was going to have the CR-V detailed for us with a full tank of gas anyway. My wife went the next day and purchased the CR-V and was very pleased. This is the second vehicle I have purchased from Lou Fusz. I bought a Carolla from them in 2007 and still drive it today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Matt Ciuffa at Lou Fusz is Awesome!

I was shopping for a car and knew I wanted to buy within the next 1-3 days. I went in knowing generally what kind of car I wanted (4 door sedan, preferably toyota or honda for reliability) and how much I wanted to spend. Matt was great about showing me everything he had within that range and didn't try to get me to buy something that was outside of my price range. All his cars were marked at fair market price so you don't have to worry about him trying to pull a fast one on you. He was kind, patient, and strait forward. Overall I had a great experience with him and everyone else at Lou Fusz Toyota in Kirkwood, MO.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thank you for the great review. Enjoy your new car.

Used Vehicle Purchase

I contacted Jeff Bohnert via e-mail to inquire about a used Mini Cooper which was listed on the Lou Fusz website. His reponse was very prompt, friendly, courteous and helpful. We set an appointment for me to come in to drive the MINI and he again was very helpful, courteous and put me at ease in getting through the whole process. Jamey Hartley discussed current insurance coverage with me in relation to taking the MINI that day and also offered to send me a quote for comparison of rates. He too was most helpful and friendly. Bill McKeown took care of the finance portion of the transaction and again, he too was very friendly and helpful. I would highly recommend working with these indviduals to anyone in the market for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience with Lou Fusz was very pleasant. Jeff...

My experience with Lou Fusz was very pleasant. Jeff Bonhert made the process easy and effortless. I had my last Toyota for 17 years and I wasn't sure what I wanted or even what a newer car had to offer. Jeff was very knowledgeable about the cars he showed me. I appreciated his honesty about some of the features that I was uncertain about as far as what I thought I needed in a car. I had narrowed down my selection to three cars. Again, Jeff was able to point out features of the cars (both pros and cons based on what I told him I was liked) that helped me make my final decision. In the end I made a confident choice and purchased a 2013 Camry. I am very happy with my purchase. I would also like to mention Tracy with helping me with my loan application. She too was very helpful and provided knowledgeable answers. I would definitely recommend Jeff in the future to anyone looking to purchase a car as well as the Lou Fusz dealership in general.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jeff Bohnert was great to deal with. He was friendly. He...

Jeff Bohnert was great to deal with. He was friendly. He wasn't pushy. He had the car waiting for us when we showed up for our test drive. Good guy to deal with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We have bought two vehicles from Lou Fusz Toyota, Scott...

We have bought two vehicles from Lou Fusz Toyota, Scott Christensen was our sales rep. We were very pleased with the sale and service of both vehicles. We highly recommend him and Lou Fusz Toyota for you automobile needs. We will return in the future! A true 5 star dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Worked with Jeff Bohnert at Lou Fusz. He was great, able...

Worked with Jeff Bohnert at Lou Fusz. He was great, able to talk to me about both used and new cars. We finally chose a new 2013 Prius C and he did a great job explaining the car's many great features. We got a good deal with his help. Highly highly recommended. Dealer was packed with Saturday shoppers and the financing people were very back up and Jeff Bohnert stayed very late to make sure all we got the best service. Very happy with the car 51 mpg city - woo hoo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have purchased a new vehicle with Lou Fusz before....

I have purchased a new vehicle with Lou Fusz before. Scott Christensen was my direct sales rep but everyone involved was amazing! I needed to get a used vehicle and there was no doubt in my mind where to go first. Lou Fusz and its reps are all about customer satisfaction. They are not high pressure sales people out to make a quick buck. They are genuine, down to earth, helpful people that speak in terms anyone can understand. They go out of their way to help you get into the vehicle that you really want. I cannot speak highly enough about their entire team, both on the new side and the pre-owend. They are always professional, friendly, and quick to communicate! They have a customer for life and I recommend them to everyone that I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.