Reviews
Poor customer service.
Poor customer service. Never again will I buy another vehicle at this dealership. The reason is the SERVICD DEPT. Is horrible. I brought my car for a service after it left me stranded in southern Ca. I went to dealership and they stated 3-4 days for them to diagnose my vehicle but suggested an appt which I setup for the following week. I brought the car in on Thursday and was was told by Aric that it would take 3-4 days to just look at it even with an appt?? He also stated they did not loan cars or rent one for me. My vehicle is still under warranty plus I have the extended warranty. He was arguing with me in front of another client (America’s tire employee). They were just looking at us. Totally rude. Never again. I even called David Lemus and left him a voicemail. It’s been 4 business days and he has yet to call back. This dealership just wants to sell cars but not service them. Don’t go here. The service department is horrid..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about the experience you had with our service department. This is not the level of service we strive to provide, and we sincerely apologize for the frustration you’ve encountered. We want to make this right—our service director, Dave Lemus, will be reaching out to you directly to discuss your concerns in more detail. Thank you for bringing this to our attention.
Edward Alderte is the man got us into a truck fast and
Edward Alderte is the man got us into a truck fast and went over every detail with us until we understood everything about the paperwork. I will only go here from now on
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the amazing review! We're thrilled to hear that Edward Alderete took great care of you and made the process smooth and easy. Getting into a truck quickly and having everything clearly explained is exactly the kind of experience we aim to provide at Central Valley Chrysler Jeep Dodge RAM—your Feel Good Automotive Place. We truly appreciate your loyalty and look forward to seeing you again in the future! 🚙🙌
Jake the sales representative did a great job on the
Jake the sales representative did a great job on the phone and inside customer service. The general manager Jeff, was also welcoming. Overall I had a great experience with the coffee, test drive, and Lyft service. Keep up the great work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Saint Lamont, for the awesome feedback! We’re so glad to hear that Jake provided excellent service both over the phone and in person, and that Jeff made you feel welcomed as well. It’s great to know you enjoyed everything from the coffee to the test drive to the convenience of the Lyft service. At Central Valley Chrysler Jeep Dodge RAM, we’re proud to be The Feel Good Automotive Place, and your experience reflects exactly what we aim for. We appreciate your support and hope to see you again!
Mary assisted me over the phone, and once I arrived, Juan
Mary assisted me over the phone, and once I arrived, Juan took over since Mary was off for the day. The process was smooth and straightforward, and they secured a great approval for the vehicle I wanted. They truly made the entire experience easy and stress-free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Matt! We're so glad to hear that Mary got everything started smoothly over the phone and that Juan was able to seamlessly continue the great service once you arrived. It’s always our goal at Central Valley Chrysler Jeep Dodge RAM to make the car-buying process easy and stress-free, and we're happy to know you experienced just that. We're proud to be The Feel Good Automotive Place, and we appreciate you choosing us!
Juan helped me get this truck I wanted and helped me
Juan helped me get this truck I wanted and helped me reserve it since it wasn’t ready. He kept me up to date so the same day it was ready I could come down and pick it up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, GilbertR, for sharing your experience! We're so glad to hear that Juan was able to help you secure the truck you wanted and keep you updated throughout the process. At Central Valley Chrysler Jeep Dodge RAM, we aim to make every step of the experience smooth and transparent, and it’s great to know Juan delivered on that! Enjoy your new truck, and we look forward to seeing you again soon at The Feel Good Automotive Place!
I had an amazing experience buying my Mercedes!
I had an amazing experience buying my Mercedes! Eddie made the whole process so easy and quick. If you’re in the market for a car, I highly recommend checking out Eddie. You won’t regret it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We're thrilled to hear you had an amazing experience buying your Mercedes and that Eddie made the process easy and efficient. His dedication to providing top-notch service truly represents what we stand for at Central Valley Chrysler Jeep Dodge RAM—The Feel Good Automotive Place. We appreciate your recommendation and hope you enjoy every mile in your new Mercedes!
Was very happy with the way I was treated by the staff at
Was very happy with the way I was treated by the staff at this dealership. Low pressure and they all make you feel comfortable. Juan in sales was very knowledgeable and I’m happy with my deal. They even sent a man close to two hours to my home to pick up some things and get some papers signed. Would buy there again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Juan and the team made you feel comfortable and well taken care of throughout your car-buying journey. Going the extra mile—literally!—is just part of what makes us the Feel Good Automotive Place. We're so glad you're happy with your deal, and we truly appreciate the trust you placed in us. We look forward to welcoming you back in the future! 🚗💙
Thank you to Nick Wharton and the whole crew for
Thank you to Nick Wharton and the whole crew for completing our recall repair and especially Nick, we had to bring our truck back in for the check engine lite and Nick identified the problem and repaired it free of charge and got us in and out very fast.......we will be back, thank you for the great service and honesty.....Rob and Christine Wickstrom
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rob and Christine, for the kind words and 5-star review! We're so glad Nick Wharton and the team were able to take care of your recall and get you back on the road quickly. Nick always goes the extra mile, and we're happy to hear his honesty and quick service made a difference. We truly appreciate your trust and look forward to seeing you again. Safe travels!
Came in knowing what I wanted Juan put it all together
Came in knowing what I wanted Juan put it all together and made it easy. I asked him to make it quick and easy and thats exactly what he did. He offered to even deliver it to my house since I came alone and live over an hour away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience! We're glad Juan was able to make the process quick and easy for you, just as you requested. His extra effort to offer home delivery truly shows his dedication to great customer service. Enjoy your new vehicle, and we appreciate you choosing Central Valley Chrysler Jeep Dodge RAM!
This is my second purchase with Juan at Central Valley
This is my second purchase with Juan at Central Valley Jeep, and both experiences have been great. It truly doesn’t feel like the typical dealership experience it’s refreshingly different and much more enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your continued trust in Juan and Central Valley Jeep! We're thrilled to hear that both of your experiences have been great and that we could provide a refreshingly different and enjoyable car-buying process. Enjoy your new vehicle, and we look forward to serving you again in the future!