JT Auto Group

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that TAZ Autogroup was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, TAZ Autogroup 3590 NC HWY 87 Sanford, NC 27332 (888) 272-1691, option 1

We understand your frustration with the issues you’ve experienced with the truck. We stand behind our service and are committed to doing what we can to assist our customers. David has been working with you throughout this process, and we appreciate you recognizing his efforts. Please contact us directly so we can continue working together toward a resolution. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group and TAZ Autogroup was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

We’re glad the purchase of your Chevrolet Silverado 1500 went smoothly and that our team could offer clear, supportive assistance. Knowing that completing the paperwork felt straightforward means a lot to us.

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Absolutely! We plan to come back soon when my teenage son is ready to buy a car

Thank you for your feedback. We understand why the difference between the initial worksheet and the corrected figures may have raised concerns, and we would like to clarify what occurred. To be clear, the advertised vehicle price did not change at any point during your visit. The discrepancy in the initial worksheet resulted from our system not automatically generating the $899 documentation fee and the $199 electronic filing fee. Once the transaction was reviewed, those fees were identified as missing from the initial worksheet and were added so that the paperwork accurately reflected the applicable transaction charges. We understand that seeing the numbers change may have caused you to believe that the dealership was attempting to add undisclosed charges or act fraudulently. That was not the case. The changes were made to correct an omission in the initial system-generated figures and to ensure that the final numbers accurately reflected the transaction. There was also a separate discrepancy involving the payoff on your trade. The payoff amount initially provided to us was different from the actual payoff subsequently verified with the lienholder. Because the actual payoff was higher, the transaction figures necessarily had to be recalculated. We also honored an additional $500 toward your trade in an effort to make the transaction work for you. The LoJack system was already installed on the vehicle. It was not represented to you as a government-required fee. We presented the available transaction terms and options, and you had the opportunity to accept or decline the transaction. Regarding the extended service agreement, it was offered as an optional product and you declined it. We did not require you to purchase the agreement as a condition of purchasing the vehicle. Ultimately, the transaction did not work for you, and you chose not to proceed. We respect that decision. We also want to make clear that the corrections to the worksheet were made because of discrepancies identified during the transaction—not because the dealership changed the advertised vehicle price or attempted to mislead you. Before leaving the dealership, you directed comments toward another customer in a loud and aggressive manner and used inappropriate language. Because the interaction was becoming disruptive to other customers and the dealership environment, management respectfully asked you to leave the premises. Our dealership strives to comply with applicable North Carolina and federal requirements concerning vehicle pricing, fee disclosure, and consumer transactions. We regret that the system-generated discrepancy caused concern, but the purpose of correcting the figures was to ensure that the transaction documents accurately reflected the applicable charges and the verified trade payoff. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

JamP posted this response on 8/27/2026: "This is actually not how it works at all! You can not just "oh whoopsie" $1600 in undisclosed fees. Your own ad stated that the price was inclusive of dealer fees. The LoJack arrangement violates FTC guidance as well as LoJack's own policies. These people are scammers. Notice I didn't say anything about an extended service agreement? We're talking about $1600 in fees arriving. The discrepancy with the trade in was discussed, clear, and not a point of contention at all." Respond to JamP posted this response on 8/27/2026: We understand your concerns and take them seriously. We strive to be transparent about all pricing, fees, and vehicle-related products throughout the purchasing process. Our website discloses those government fees: https://jtsautomart2inc.cms.dealer.com/used/Nissan/2011-Nissan-Xterra-00abccbeac1855bad8093b9dcd0dd8a8.htm. As LoJack is not a government fee and does not need to be disclosed on the website. There appears to be a disagreement regarding how certain items were presented and discussed in this transaction. Rather than debate the specifics publicly, we would be happy to review the documentation and timeline with you directly to address any discrepancies and clarify what was disclosed and agreed upon. We welcome the opportunity to resolve legitimate concerns based on the actual paperwork and facts of the transaction. You freely chose to decline. Again, thank you for sharing your feedback with us. If you have a change of heart let us know. We'll even pay for your gas. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

This is actually not how it works at all! You can not just "oh whoopsie" $1600 in undisclosed fees. Your own ad stated that the price was inclusive of dealer fees. The LoJack arrangement violates FTC guidance as well as LoJack's own policies. These people are scammers. Notice I didn't say anything about an extended service agreement? We're talking about $1600 in fees arriving. The discrepancy with the trade in was discussed, clear, and not a point of contention at all. P.S., thank you for confirming in writing that the fees weren't in the original price and had to be added afterward, that's the exact FTC-warned practice, whether you're calling it a glitch or not :) especially as it wasn't disclosed in your advert as a mandatory fee! Enjoy your meeting with the FTC and NCDOJ. And regarding their comments - I warned another customer of their behavior - the customer laughed. Management was the one that told me to get the f\\\ out when called on fraud :)

I reached out this morning and you told me that LoJack was still a mandatory fee and could not be removed. The FTC begs to differ, once more: https://www.lojack.com/blog/2026/05/ftc-warning-letter-to-automotive-dealers-dated-march-13-2026/ If you would like to remove the illegal fees presented and proceed with the transaction, please reach out as you have my number. To share relevant text from LoJack verbatim: "FTC Advertising Principles In the letter, the FTC is repeating its position that an advertised sale price should accurately reflect the actual “out the door” price, excluding government required charges such as tax, title and license fees. The FTC clearly stated that all mandatory dealer‑imposed charges must be included in the advertised vehicle price. Disclosures appearing in fine print or later in the transaction process generally will not be sufficient to correct a misleading headline price. This means that dealers must clearly identify what additional items and services are mandatory as part of the vehicle purchase. Application to LoJack Devices To be clear, the FTC has not required the price of LoJack to be included in the advertised vehicle price, as long as it is not mandatory for inclusion in the sale, and has not prohibited the sale of vehicles with installed LoJack devices or installing LoJack devices prior to sale. " The difference is you have admitted, in writing, that LoJack is mandatory for inclusion.

Thank you for sharing your feedback. We regret that the vehicle did not meet your expectations during your visit. We understand your concerns regarding the overheating issue and the air leak around the driver's side window, and we appreciate you bringing those matters to our attention. Our goal is to accurately represent every vehicle we offer for sale, and we take customer feedback seriously. While we strive to inspect our vehicles before they are listed, we recognize that your experience did not reflect the level of quality or service we aim to provide. We appreciate the opportunity to earn your business and regret that we were unable to do so. We wish you the best in finding a vehicle that meets your expectations and needs. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Thank you so much for the kind words and for taking the time to share your experience with us! We’re thrilled to hear that stopping in turned into such a positive visit. Providing clear, upfront information—especially when it comes to out-the-door pricing and warranty options—is something we truly believe should be simple and stress-free, so it means a lot to know that stood out to you. Our team works hard to create a friendly and transparent environment, and we’re glad you felt that difference compared to your past experiences. We really appreciate your recommendation and are grateful you chose to stop by! If you ever have any questions or need anything in the future, we’re always here to help. Respectfully, TAZ Autogroup 3590 NC HWY 87 S SANFORD, NC 27332 (888) 272-1691