Country Club Nissan

I totaled by car in March of 2018. I had $4000 to put down on a new vehicle. I was looking at replacing my 2012 Ford Edge with a newer model, but what I wanted would have cost me $43,000. My rental had been a 2018 Nissan Rogue, and I LOVED it, so I knew that was an option. I went to Serafini in Binghamton and had a bad experience with one of the salesman, who basically told me that if my father co-signed for me, he would have to be there in person to sign the papers. Since he lives in Florida, that was an issue. So, I went to Country Club. I met with Bill Reeves, and it was an awesome experience. He overnighted the papers to my father that he needed to sign, and paid for return shipping. I got everything I wanted (panoramic sunroof, back up camera, etc) for $38,000, with a payment under $300. I love my Nissan Rogue! My husband is now looking into a Titan through Bill, my experience went so well. Y’all have a permanent customer with me and my family!

Took my brand new Maxima there because of the stereo acting irractic and the peeling on the rims. At the time I had the car for 1 week. However i did not buy the car from them. Anyway upon talking to the service manager and showing him the problems he looked at me and said that there isn't anything he could do to help me and that i need to take the car to the dealership i bought it from. I will never go there again nor will i ever suggest anyone go to Country club nissan for any reason. It's a really poor run dealership under the armao's!

Issues experienced with the Service Department: 1. Inadequately trained staff. In my dealings with their staff, it is clear that the Service Staff are not trained and don’t really know what they are doing or how to use their ticketing system. Often when I ask to have something done it isn’t, or if I ask not to have something done it is. 2. The Service Department does not have a customer focused model. Often times, the customer is blamed for issues when the Service Department makes a mistake. When talking with the Service Manager George in order to address some of these issues and to assure that the proper work gets done, he often has blamed me in the past for these issues. Most recently was today where I called to make sure that the rep on Thursday removed some work that I requested from an appointment, George initially responded “I have great service staff and I'm not playing games”, only to find out that his rep did NOT remove the requested service. Having a customer calling the Service Department and asking “What service is scheduled on my car” is not an unreasonable question, especially if the department has on multiple occasions violated that customers trust. 3. Extremely bad communication. This centers around speakers that the Service Department said that they would replace over 2 years ago. A couple months ago George had questions as to if they were still covered under warranty because of the time that has expired and said that he would contact me when he had an answer. I got no follow up call. On Thursday I called the Service Department to reschedule and to find out if the speakers were still covered, and I had to ask about the warranty for the speakers multiple times in order to get an answer. Now this is just speculation at this point, but I'm getting data to start backing it up. It seems like their Service Department has a dishonest practice of not aligning tires properly or doing other things that will get you into Service more frequently. I started to take my car to the Honda dealership next door for non-warranty work and they did an amazing job and I noticed a very big difference in the performance of my car.

After buying a 2017 frontier noticed it had a vibration at around 70 on the hwy. Took in to have it checked and tech said it was the hancook tires that it came with. I asked my salesman to see if I could get tires swapped out with a used frontier they had on lot. After waiting 2 days now for a reply I'm assuming its a no go. I guess they expect me to have a irritating vibration on my $30000.00 vehicle. Will be last vehicle I get at Country Club and I say stay away.

These guys are awesome. My last time buying a car was terrible i was not treated very well at all. These guys were amazing and truely went above and beyond to make sure i was treated right and to make sure i was taken care of. The women who sold me the car knew my family and i were going for dinner and she actually came to that place and told me she forgot to put gas in my car and took it to the gas station to FILL my tank. Very impressed. They made my experience great and will definitely be back in the future!

Bought vehicle new... Serviced same problem numerous times over years. Brought in for repairs told service rep I was very concerned problem wouldn't be repaired correctly and I was right.. office people were nice.. I was very very disappointed with the Service dept over the years.

I have purchased two cars from this dealership, and as long as I live within a reasonable distance, I doubt I will deal with any other. They're just outstanding in every regard. Sales, service, parts, facilities... It's just an exception dealership. On my most recent purchase, they had a real challenge because I didn't need a car. I loved the one I already had. But Lynda and Tammy worked very hard to come up with a deal so good that I couldn't turn it down. The other thing I like about this dealership is that they don't try to sell me a car that I don't want. On both occasions when I've purchased cars here, I knew what I wanted, and that's what they sold me. I gravitate toward basic cars with manual transmissions, which aren't the most profitable cars for dealers to sell, but they never once tried to talk me into something more expensive and profitable. In summary, I have been buying cars for many years, and this is hands-down the best dealership I've used. I dealt with Lynda this time around, but everyone I've dealt with at County Club Imports has been top notch. I highly recommend them to my family and friends, and to anyone who reads this review.

If we got Vince first we would have gone with him first he always keep in touch with us to see if there was anything he could do. We would recommend him to all our friends he was very very helpful thank you again Vince.

He was extremely nice and explained everything to us in a clear manor

Thank you for your time and service vince Mike and chuck