I was in the office as Victoria P was having a breathalyzer put in her car for a DUI. She was upset because the install was taking a while and they were... waiting for a part. She stated to Tom (the owner) that his office smelled (which it didn't) and that no one was helping her (which didn't seem to be true in my eyes). I purchased a very nice Sedan from Tom and Gary. They made the buying process very easy and I felt very comfortable in the establishment (aside from Victoria P). If you are interested in purchasing a used car in Eastern CT, Tom and Gary are the ones to contact.
This place should be shut down. Owner is rude, poor quality of workmanship, place is small and dirty and the prices are high. Dont waste your time. There... are plenty of other establishments in the area that can provide proper, inexpensive, and courteous service.
Our family has purchased 8 vehcles from Coventry Auto in the last 11 years. Never have had a problem with service, warranty or price negotiations. 100%... satisfied!
Tom is a great man who cares deeply for his customers and friends. He is also a great family man. He is so close to his grandkids and they are always out... helping him. The boys are very friendly and care about their grandpa so much. As for the technician, Steve, he is unbelievable. He knows just about anything that is going on in your car. I've never seen such a good mechanic. They make sure everything gets done right. I would definitely recommend Coventry Auto to anyone who wants to do easy business and buy a reliable car.
I just purchased my second vehicle from Coventry Auto sales! I highly recommend going to Coventry Auto Sales if you are looking for a reliable vehicle,... or quality maintenance!
I purchased a car from here and they were awesome! There was no hassle, he was great let me take the car to the highway and anywhere I wanted to go to... test it. I would come back here if I needed another car.
We purchased a car from Coventry Auto back in November 2013. So far we found one issue that they took car of after the 30 day warranty was up. They also... addressed issues uncovered by my mechanic before the sale was finalized. I would buy from them again.
I had high hopes for these guys but it ended up being a very bad car buying experience. After agreeing to pay the asking price in exchange for them fixing... the broken parts/burnt out bulbs we found, they did a terrible job with the dashboard, leaving several parts out and an incomplete job (several parts were put back in the incorrect order leaving ugly overlapping panels, and several plastic screws/screw caps were left out entirely). They told me they were putting two new tires on the car, but then put two retreaded (essentially refurbished) ones on. Although they changed two tires, they didn't balance them. I had already brought the car back twice and had to wait a week and a half for them to fix what they should have fixed long ago, so I just payed my own mechanic to balance them to save from having to deal with them again. They were so eager and uncaring when it came to cutting corners. To top it all off, they had an issue with the finance company and were calling us daily harassing us, trying to make us pay for the finance company's dealer conveyance fees. They were incredibly unprofessional and left us pulling our hair out. If you have any choice at all, don't do business with these people.