Reviews
A++ customer experience
Nancy O’Connor was very attentive, knowledgeable and friendly. She wasn’t a pushy salesperson and we appreciate that. Nancy got us a great deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.
Great customer service
Shawn was understand of my needs as far as financing. The sales team worked out a deal that perfectly fit what I needed. The car was in great condition as shown in the internet. I will definitely recommend and revisit Lou Fusz again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review! We value your business and look forward to seeing you again soon.
Bad experience with software upgrade
When I made the appointment, Shawn told me it would take 45 minutes. Upon arrival, I was told it would take 1 hour. The upgrade actually took 1.5 hours. Note that I arrived at the scheduled appointment time. After the upgrade, Android auto would not function properly and my trip odometers were set to zero. The tech took the mute off my radio and left it on. My expectation is that the actual time should be close to the initial estimate and that my vehicle be left in the same state (absent the need for repair and the wash) as when I brought it in.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for this excellent feedback. We value your business!
Car service
Staff is friendly and helpful. Service was prompt and completed as stated. I would recommend using them for your service work. I’m a satisfied customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.
Great waiting area
Service was about an hour wait for an oil change, which isn’t bad. The waiting area is beautiful and have you tempted to get a new car lol
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We appreciate you and look forward to serving you again soon!
Great experience with a new buy
Went to dealership twice, once to test drive and once to purchase; had a great experience both times with no pressure to add options out of my price range or rush the decision. Staff were friendly, helpful, and thorough. Would definitely buy there again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business! Thank you so much for the high rating!
Car service
The crew at Fusz Mazda Service is always great. What sets them apart this time was a slight problem I had with the loaner car. They got things straightened out right away without any additional worries on my part.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.
Kept trying to up charge me
I took my Miata into get the hand brakes and clutch fixed. They wanted to replace my brakes and replace my muffler which had passed inspection the previous month. They replaced my fly wheel without asking. I took it to a shop who said it was warm but did not need to be replaced. I fixed the hand brake by adjusting one screw.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for letting us know. We apologize for your experience.
Positive Experience
I've used Lou Fusz service off and on for years. Always had pleasant experiences with staff. Servicing is thorough and explanation of work is explained.. Work is usually completed in a timely manner.Love new waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Friendly, took care of needs
Service personnel, Shawn D.,paid attention to the needs of the service and gace excellent advice on rhe next servixe that's needed. I aways can count on him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!
