Skip to main content

Lou Fusz Mazda

(2,789 reviews)
Visit Lou Fusz Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (314) 266-7794 (314) 266-7794
Used (314) 266-2808 (314) 266-2808
Service (314) 266-2802 (314) 266-2802

Reviews

(2,789 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Mazda from DealerRater.

Want to share your experience with this dealership?

Write a review

A++ customer experience

Nancy O’Connor was very attentive, knowledgeable and friendly. She wasn’t a pushy salesperson and we appreciate that. Nancy got us a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

Great customer service

Shawn was understand of my needs as far as financing. The sales team worked out a deal that perfectly fit what I needed. The car was in great condition as shown in the internet. I will definitely recommend and revisit Lou Fusz again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We value your business and look forward to seeing you again soon.

Bad experience with software upgrade

When I made the appointment, Shawn told me it would take 45 minutes. Upon arrival, I was told it would take 1 hour. The upgrade actually took 1.5 hours. Note that I arrived at the scheduled appointment time. After the upgrade, Android auto would not function properly and my trip odometers were set to zero. The tech took the mute off my radio and left it on. My expectation is that the actual time should be close to the initial estimate and that my vehicle be left in the same state (absent the need for repair and the wash) as when I brought it in.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this excellent feedback. We value your business!

Car service

Staff is friendly and helpful. Service was prompt and completed as stated. I would recommend using them for your service work. I’m a satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

Great waiting area

Service was about an hour wait for an oil change, which isn’t bad. The waiting area is beautiful and have you tempted to get a new car lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate you and look forward to serving you again soon!

Great experience with a new buy

Went to dealership twice, once to test drive and once to purchase; had a great experience both times with no pressure to add options out of my price range or rush the decision. Staff were friendly, helpful, and thorough. Would definitely buy there again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business! Thank you so much for the high rating!

Car service

The crew at Fusz Mazda Service is always great. What sets them apart this time was a slight problem I had with the loaner car. They got things straightened out right away without any additional worries on my part.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

Kept trying to up charge me

I took my Miata into get the hand brakes and clutch fixed. They wanted to replace my brakes and replace my muffler which had passed inspection the previous month. They replaced my fly wheel without asking. I took it to a shop who said it was warm but did not need to be replaced. I fixed the hand brake by adjusting one screw.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know. We apologize for your experience.

Positive Experience

I've used Lou Fusz service off and on for years. Always had pleasant experiences with staff. Servicing is thorough and explanation of work is explained.. Work is usually completed in a timely manner.Love new waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

Friendly, took care of needs

Service personnel, Shawn D.,paid attention to the needs of the service and gace excellent advice on rhe next servixe that's needed. I aways can count on him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!