Reviews
2015 Dodge Durango
I look around for a 2015 Dodge Durango and I found the perfect Durango at Mark fricken Ford. Not only was the car in perfect condition but the dealership was also great. The sales Mgrs. Were easy to work with, the process of buying the truck was smooth and easy, no high pressure. The sales team were very attentive to my needs , very and nice to talk with on a common ground basic. For example , my sales person delivered my truck to my home with a full tank of gas , clean and it felt brand new. Awesome, Awesome dealership !!! 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James C Mccathorine, thank you for your wonderful response to the quality of service our Staff provides!
Jordan did a great job and took good care of us.
Jordan did a great job and took good care of us. Highly recommend Mark Ficken Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
F150 Buyer, thank you for your kind words and congratulations on your new vehicle!
Great team from top-level management down to the delivery
Great team from top-level management down to the delivery driver. Easy experience with great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jill D., thank you for your kind words and congratulations on your new vehicle!
Mark Ficken Ford
Great experience. Everyone was friendly and attentive. Managers and owner personally thanked me for the business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David Betzold, thank you for your kind words and congratulations on your new vehicle!
Navigator service 1QT2023
I took my car to this dealer because of the quality of workmanship, what was listed on the recommended service list for the time and miles was done and I know it was done right. They call me whenever there is a recall or recommended service, but there is no pressure. My car runs great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Dominguez, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
Excellent Service.
I continue to be pleased with the service and attention to detail at this dealership and with Cory in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vincent Smith, we're pleased to hear everything was completed to your satisfaction!
We knew the car we wanted and had preapproval.
We knew the car we wanted and had preapproval. The five stars are for Jeremiah; great salesperson. He kept us company as we did have to wait much longer than we anticipated to get the paperwork finalized.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lthibode, thank you for your kind words and congratulations on your new vehicle!
Mark Ficken Lincoln Service
My car had a recall on the back up camera. Mark Ficken Lincoln came, picked the car up, & delivered back to me with a carwash. I was very extremely satisfied with the staff, service, & loaner they provided for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Betty Pentola, our Staff works hard to go the extra-mile for our valued guests!
service visit
great service personnel were on top of everything. a will be recommending this dealer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James Kimball, thank you for taking the time to leave us your response to our Staff's outstanding customer service!
Lease buyout after moving to another state
Having just moved to NC from NY where I have dealt with the same dealership over 20 years, I was a little nervous. I was relieved to find everyone I dealt with at Ficken Ford Lincoln made me feel like I do at Heritage Lincoln in Syracuse, NY. I am family there and I was made to feel like family here too. I was treated well, everything was explained and the process went quickly. Thanx everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Treena Baugh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Welcome to North Carolina and welcome to our family!!