Reviews
Clint did a great job at explaining pros and cons and he...
Clint did a great job at explaining pros and cons and he work for me on price. I'm extremely happy with working with him
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear our Staff took such great care of you, Alex! We hope we can continue to be of service to you down the road!
Excellent service Ihave a great time with salesperson his...
Excellent service Ihave a great time with salesperson his name is Tristan Ries. From the beginning Until I got my Honda CR. Tristan also ride to bank to get my cashier check thanks Tristan see you soon
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
See you Tristan next year!!!
This is the second car we bought from Ed Napleton Honda!...
This is the second car we bought from Ed Napleton Honda! They are absolutely fantastic! Tristan, our salesman, was excellent and gave us amazing, attentive service! Had a great interaction with Alex, one of the sales managers, and Steve, one of the other sales managers was absolutely hilarious! Their service department is stellar! I don't hesitate, for one minute, to take my car in for service! Thank you for all that you have done for us and everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Spartanman23, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
I highly recommend Brandon Mers as the salesman. He is...
I highly recommend Brandon Mers as the salesman. He is very helpful . He is Very reliable . He looks for the best of the best that is perfect for your family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear our Staff took such great care of you, Brittany! We hope we can continue to be of service to you down the road!
BUY ELSEWHAERE. BAIT AND SWTICH! Terrible Sales Process....
BUY ELSEWHAERE. BAIT AND SWTICH! Terrible Sales Process. Slow! I came in with my daughter to look at and drive a specific car. We decided we wanted the car that the internet said had a "Final Price" of $6100. I told them I was a cash customer. They then added $900 in dealer work to the price and another $199 to the price. Shady dealer and tactics. Once the Sales manager knew I was a cash customer and didn't want all of the add ons they treated me like a 2nd class sale. 3 f'ing hours. Then they sent the poor sales guy over to do all of the paperwork. I am not done with them... they didn't even give me the title. ALL SAID AND DONE I PAID $100 OVER THE FINAL PRICE.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We want to understand what exactly happened, so when you get the chance, please contact us at (314) 486-9292.
Avery was absolutely awesome to work with! He was so...
Avery was absolutely awesome to work with! He was so friendly, knowledgeable and rolled with all the questions we had for him. I never felt pressured by him and felt that he was as transparent as he could be. He also helped named my car, which is just one of the many rad things about him! So if you’re in the market for a vehicle, I highly recommend seeing Avery!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new car. It is great to hear our Staff was knowledgeable and pleasant to work with. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ed Napleton Honda in St Peters! We hope to see you again!
I set up an appointment to test drive a Honda Accord 2...
I set up an appointment to test drive a Honda Accord 2 liter sport. I was assured over the phone that one was available for test drive, and set up an appointment. Drove all the way to the dealer and the only one available was sitting in the middle of the showroom with a custom wrap on it. Obviously not available for a test drive. They completely wasted my time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (314) 486-9292 and we will do our best to make this better. We hope to hear from you soon.
*long review, worth the read, will never receive my...
*long review, worth the read, will never receive my business* Our salesman Robert Harris, 5 stars. Very fun, laid back guy, was not pushy and was quite helpful. The business manager/finance dept, absolute xxxxxxxx, -5 stars. Came in to test drive w/o intent to buy, found a ‘16 Civic Touring in my price range that I decided to move forward with. Spent 7 hours at the dealership, mostly waiting, Robert was very friendly and always checked up on us. Made it back to finance to find them trying to absolutely bend me over. Told me my credit was 150 points lower than what it reports at, even at the rates provided and all financial info accounted for they were asking 130-230 MORE than what monthly payments calculated out to be and would not explain or drop to the actual number. After fighting finance for 45 mins and 4-5 trips out to the business manager to “help us out” i had to become even more assertive after trying it all and tell them im leaving. I had my patience tested on another level and wasted 7 hours to get the fullest run around there was and biggest load of xxxxxxxx from finance and manager. Finally got up and left, BUT WAIT IT DOESNT END THERE. Got to the car about to leave, manager sent Robert running out after us and said we have a deal to work out on a 2020 civic sport. Went back skeptical not wanting to do anything, they then tried coercing me and my girlfriend into an *ILLEGAL, SHADY* straw purchase making her name on the loan but it being “my” car with me making payments and me being on the title. Disgusting and shady, clearly desperate to move cars and will go to any extent, this business manager will do it all to you thinking theyre gonna win. 10/10 would not recommend, i truly wish Robert worked somewhere not commission based because I would love to work with him but at this point refuse to give Napleton my business.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (314) 486-9292 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Brandon Mers is a real one. 10/10. He put the football...
Brandon Mers is a real one. 10/10. He put the football game on his phone while we went through the boring paperwork. He's super relaxed and a straight-shooter. If you hate stereotypical salesmen like I do, then Brandon is your guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon Mers was a VERY awesome salesperson! He found me...
Brandon Mers was a VERY awesome salesperson! He found me the car I wanted and even had the GM Tom go get it for me from another dealer just to make me happy and earn my business here. I would definitely recommend him for anyone wanting to buy a new car. 10/10
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
