Reviews
My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it
My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to remove, all this was unable to see because the vehicle was completely dirty when driving and than we purchased it, they washed it and we left so now and all of the paint looks like someone sprayed a product and it ran down the vehicle than cooked into the paint, you can tell it’s around the whole vehicle, my only hope is that a detail shop could possibly buff out the spot and get the windows clean, I really needed a vehicle so over all I happy with the service but you can see the imperfections as soon as you walk up to the vehicle and I have to give the story about where I bought it
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
They do not know there way around any other vehicle other than the ones they sell
They do not know there way around any other vehicle other than the ones they sell
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
No appt. They took care of my check engine light ASAP. Anthony explained everything in plain language. I love the RAM, but why so many warning light problems? Can I trust this $75,000 truck.
No appt. They took care of my check engine light ASAP. Anthony explained everything in plain language. I love the RAM, but why so many warning light problems? Can I trust this $75,000 truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quick & efficient, friendly customer service. Reliable & trustworthy, will be visiting for all my future car needs.
Quick & efficient, friendly customer service. Reliable & trustworthy, will be visiting for all my future car needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled our team was both quick and efficient while providing friendly support for your Jeep Cherokee. We appreciate your trust in us and welcome the chance to assist you with all your future vehicle needs. Chad Ellis chad.ellis@russdarrow.com
This was the easiest, friendliest, and smoothest car buying process I have ever experienced. Parker is an amazing car salesman and wonderful person. He made the car buying experience truly a fantastic experience.
This was the easiest, friendliest, and smoothest car buying process I have ever experienced. Parker is an amazing car salesman and wonderful person. He made the car buying experience truly a fantastic experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s fantastic to hear Parker made your used Jeep Gladiator purchase so easy and welcoming. Thank you for trusting our team throughout this smooth process. Wishing you many great adventures in your Gladiator. Chad Ellis chad.ellis@russdarrow.com
On time and efficient Love the video recap of service being performed Convenient online appointment scheduling
On time and efficient Love the video recap of service being performed Convenient online appointment scheduling
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting that our punctual service, video recap, and online scheduling made your Jeep service experience seamless. We’re pleased these features provided convenience and transparency. We appreciate your five-star rating. Chad Ellis chad.ellis@russdarrow.com
Sales was great! Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx
Sales was great! Our sales person was the only person who came out and made any attempt to see us. The rest need to get off their lazy xxxxx
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely appreciate your feedback, value your business, and look forward to your next visit. Chad Ellis chad.ellis@russdarrow.com
The entire purchasing process was enjoyable. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too.
The entire purchasing process was enjoyable. This is the third car I've bought/leased from Bob Phillips, who is a joy to work with. Financing was quick and easy, too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled you found the purchasing process enjoyable for your third Jeep and that financing was quick. We’ll share your kind words with Tyler and the team. We look forward to assisting you again. Chad Ellis chad.ellis@russdarrow.com
I had a phenomenal experience at russ darrow with Parker. It felt like as soon as I expressed interest in the vehicle someone reached out and made availability to come see me (sooner than I expected). Parker was extremely patient with all of my questions and anxiety. I didnt feel pressured at all. I will be referring friends and family in the future! I love my elantra!!
I had a phenomenal experience at russ darrow with Parker. It felt like as soon as I expressed interest in the vehicle someone reached out and made availability to come see me (sooner than I expected). Parker was extremely patient with all of my questions and anxiety. I didnt feel pressured at all. I will be referring friends and family in the future! I love my elantra!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for highlighting how Parker reached out promptly and patiently guided you without any pressure. Enjoy your Hyundai Elantra, and we appreciate your referrals of friends and family. Chad Ellis chad.ellis@russdarrow.com
I went because of my backup camera working and not working all the time from April 28th. I brought it in, and it was checked out and I was told it was going out. Luke ordered one and it was installed the next day. I must say it is very nice and it didn't take long for it to be put on my vehicle.
I went because of my backup camera working and not working all the time from April 28th. I brought it in, and it was checked out and I was told it was going out. Luke ordered one and it was installed the next day. I must say it is very nice and it didn't take long for it to be put on my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear the backup camera on your Chrysler 300 is now working reliably. We’re pleased our service team was able to order and install the replacement so quickly. Thank you for sharing your experience; we appreciate your trust in our service. Chad Ellis chad.ellis@russdarrow.com