Griffith Ford of Seguin

Incomplete inspection done on my vehicle refused to fix simple issues.

I bought a brand new 2019 F-250 Lariat from Griffith Ford Seguin. I noticed shortly before my 2nd oil change that the windshield seal was working it's way out but I forgot to mention it to the service advisor Steven. I work 250 miles out of town and so I schedule my oil changes on my way out. So at my 3rd oil change I mentioned it to Steven. After the oil change I noticed the seal was still out. I called Steven and asked him about it and was told that maybe the mechanic had not seen it. I told him that we could get it at the next oil change but not to forget as I didn't want any warranty issues At my 4th oil change I asked asked Steven to have the mechanic look at the seal once more. When I went to pick up the truck the seal still had not been worked and Steven was out to lunch. I went and spoke to the service manager Wade and he looked up the service orders and told me that there had not been anything annotated on them and that I had signed them. He then stated that it was my responsibility to look over the paperwork before signing it. He said that my truck was now out of warranty but he would try to help me. He said he would order the seal and see if they could install it. I received an email to give survey of the service provided by the service advisor and so I filled it out. Three days before my scheduled appointment I received a call from the service manager who questioned me about the negative survey I had submitted and told me that that survey reflected on the service advisors pay. I told him I was not happy with the service advisors negligence and I could not trust him. The service manager then told me that I would have to submit a favorable survey before he would help me. I then explained why I was not happy with the service provided by the service advisor. Wade the service manager then told me that he would mail the seal to my house and I could get it installed at another dealership. I mentioned to him that I would then have to pay to have it installed and he told me yes but that he thought it would be best. I then asked to be transferred to the General Manager but Wade refused because he didn't know if he was available. So if you want your vehicle serviced there you better give them a good review. I tried calling the General Manager but knobody knows when he will be in.

Outstanding professionals that strive to support customer needs. I could not be more pleased with the service I have received from sales and the limited exposure to service. Top notch dealer

The initial experience was great I do love my car. But the treatment after has been a nightmare. I got talked into financing the car though I could have paid cash for it but for a small discount I financed it and got the extended warranty. I within the month paid it off and canceled the warranty and that I had paid it off. Was informed it would be about 6 weeks to no later than 3 months to get a refund. I was fine with that. Checked back in a few weeks later to make sure everything was good was reassured that it was being processed. After being told several times just be patient it’s handled finding out it had never been submitted and the Financial Manager Daniel was “not responsible “ someone else should have done it. 6 months later I am still without my money. I tried call several times but kept being pushed off.Was told that it had not been processed and they would have to submit it mind you all along it’s been handled they finally said a check was being sent. They send the check to the financial company that I had initially financed through though if they would have said anything I could have emailed them the title I received 3 months ago. Since then I have called repeatedly trying to find out when and they refuse to give any answers and I was put on hold and ignored repeated. Run away from this company as fast as possible. If I could give a lower review I would. They lie and manipulate.

My wife and I were very happy with Ricardo who helped us buy our Ford Bronco Outer Banks. He helped have the Bronco ready for our test drive and with all of our questions!

Tried to purchase a vehicle on-line due to Covid 19 considers. Chatted with someone on line. Vehicle was is stock, however they kept insisting on me coming in for a test drive. I asked for a final price on that vehicle. Someone was to get back to me. Never heard from anyone.

It was very pleasant. No pressured sale tactics. The sales man was very nice and very knowledgeable.

The overall experience was excellent. We were treated very well. We disappointed the vehicle wasn't as clean as expected especially after we were told the dealer prep charge included cleaning.

Drove 3 hrs to buy a used car, got there and then when I went to sign the contract I couldn't add my son's name, then he lied to me about the gap and cost I would pay per month. He added $2600 to contracted and then called me a liar and the other manager just called me stupid and a liar, when I tried for the 5th time to get it fixed.

Traded a vehicle that was supposed to be paid off by the dealership and they sent the check to the wrong address so the bank did not get the payoff and took the payment out of my account. So I made a payment on a truck I no longer owns When I purchased the new truck I informed the salesman what I needed and what I going to use the truck for. They lied about what the truck had.