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Rusty Wallace Kia Alcoa

(6,459 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (866) 867-0924 (866) 867-0924
Used (866) 472-9314 (866) 472-9314
Service (888) 581-3923 (888) 581-3923

Reviews

(6,459 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Wallace Kia Alcoa from DealerRater.

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Great Experience

Buying a car from Bill Raybourne at Rusty Wallace Kia was a great experience. He took the time to give me all of my options and was never pushy. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. This is my Fourth experience dealing with them, and my second time dealing with Bill. Also Clay Magee the Finance Director was very friendly, he has a great personality. I highly recommend Rusty Wallace Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The Best!

Rusty Wallace Kia employees were great and got me into the car I loved! They were super! My salesman went beyound all bounds to help get me into the car I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Maintenance

Was completed before promised and they did an awesome job. Washed my car I do need them to check my window washer seems stopped up. I will tell Ray Huffaker service at this location is much better

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Quick and friendly service.

I had an oil change and everyone was friendly and service was preformed very quickly and even detailed the outside of car. They were awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

As always, another great service experience!

Every time I take my car to the Rusty Wallace Kia service department I leave with knowing that my car has had the best service available. Since buying my Kia I have had a great experience each time!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great purchasing experience

Greg was great to work with through out the purchase of the kia sorento.. answered every call and text within minutes.. thanks again Greg for all you work. Dealership was excellent all around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience in choosing/ buying a very sporty Kia

Greg Taylor and I first had contact by phone and e mail, then we met him at the Rusty Wallace Alcoa Highway dealership .... very helpful and forthcoming in helping us choose a gently used very sporty looking Kia Sorento...he went with us for a test drive...pointed out numerous good points about the vehicle and its storage space... engine power..never being pushy .... only helpful... We made our choice, filled out the papers, and now are the happy owners of a 2017 Kia Sorento Will be glad to make referrals to your dealership... and..Greg is the man..😎 Dan and Micki Shipe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service

The guys in the service department took good care of me and my car, I never have any issues. I would recommend them to anybody

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Service assoc was very outgoing and friendly and.told me how long it would be car was done before time he gave me very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service call

Had an issue with my ac. Called made my appointment toik my car in had it back within the promused time and it was washed and dried.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.