Northgate Ford

I regret to say that I cannot, in good conscience, recommend Northgate Ford to anyone based on our recent experience. During a routine service appointment, my husband's pickup truck was severely damaged by another customer while parked on their lot. When we brought this to the attention of the staff, we were met with an alarming lack of accountability and professionalism. The General Manager, John Snelling, informed us that Ford was not responsible for the incident, stating that it was not their fault the other driver lacked insurance. Despite the damage occurring on their premises, they allowed the individual to leave without verifying insurance information and told us that the matter was now our problem. When we expressed our frustration, Mr. Snelling responded with hostility, ultimately asking us to leave the store. As tensions rose, he made a deeply offensive remark, saying, “YOU PEOPLE ALWAYS ACT LIKE THIS.” When asked to clarify, he repeated, “YOU KNOW, YOU PEOPLE,” which we found to be discriminatory and unacceptable. He then threatened to call the police if we did not leave. This experience was not only disrespectful but also deeply upsetting. We are now forced to seek legal counsel for a situation that was entirely out of our control and should have been handled responsibly by the dealership. I sincerely hope that no other customer has to endure what we did.

This dealer ship wouldn’t adjust price a single dollar. I ended up buying the truck for multiple reasons, but went looking for the owners manual and couldn’t find it, called them about it was basically told they wouldn’t supply one. Don’t think I’ll go back there. They knew I was from far away and stretched that to their benefit as much as they could. But I was in a situation where I couldn’t be without a truck so it wasn’t like I could just “walk away” and play hard ball with them.

DO NOT BUY HERE!! I am a union carpenter and purchased a 2019 F250 for 35,000. The truck was blue certified so they give you the impression everything is going to be taken care of then only 2months later it started to misfire and then check engine light came on. So I took it in and it needs new spark plugs and coils which is going to cost 2,000. I spoke with the manager and asked since I just bought it and the warranty won’t cover this, is it something that they could at least meet me half way with. The answer was NO. Creditable dealerships check these type of things before putting them on the lot and slapping a ford blue certified sticker on it.

Sent me a form email but never answered my question. No response to an email tells me there not interested in customer service. Not impressed.

I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH

Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.

Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford

Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.

They treated me well the car was what I was looking for but we couldn’t agree on a price

Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.