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Bespoke Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)
Visit Bespoke Auto
Sales hours: 10:00am to 6:00pm
Service hours: 10:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 10:00am–6:00pm
Tuesday 10:00am–6:00pm 10:00am–6:00pm
Wednesday 10:00am–6:00pm 10:00am–6:00pm
Thursday 10:00am–6:00pm 10:00am–6:00pm
Friday 10:00am–6:00pm 10:00am–6:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
(781) 436-7316 (781) 436-7316

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Rude dealer

They are overcharging for vehicles at a significant amount. Tried to buy an Audi and it was practically double the blue book price. There correspondence with me was rude

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Bespoke Auto Sales

I emailed this dealer twice with some basic questions to avoid a wasted trip. I got no response to either email. This is just unacceptable customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Questionable Practice

We drove an hour and a half to look at the vehicle. It had very obviously had structural damage (we could see the weld marks, twisted rear A-frame...and we could not open the hood because the catch had obviously been broken). It also had a major fluid leak (we were told after the fact that it was a power steering seal that was going to be replaced later in the week). When I brought my information to the sales person, he was insistent that there was not frame damage, and that it was OK because Volkswagen sold it to them. I wouldn't go back to this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 5 found this review helpful. Did you?
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Dealer response

Car was purchased from VW North America with a seller's guarantee-mechanical and frame! Not many have the knowledge or experience to dispute the manufacturer's inspection and guarantee, certainly not somebody who doesn't know how to open the hood. We were very upfront with the power steering leak, as I said we saw it during our pre sale inspection but we could not repair it immediately as the parts needed to be special ordered from the dealer.

Used car

Just looking for a used vehicle that’s reasonably priced. I think I may have found one already though. I will keep browsing inventory. Thanks have a great day.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Family Car Buyer

Had a good experience buying a used vehicle. Easy buying process was made easy- everything was explained in detail, no issues registering a car or passing an inspection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience at Bespoke Auto!

Just finished buying my latest car at Bespoke Auto and the process couldn't have been any easier. The owners have a no-pressure approach and were extremely friendly, knowledgable and helpful throughout the research, test-drive and buying process. Additionally, if you're looking for an inexpensive, reliable used car that also happens to be fun, they have a great inventory that includes many hard-to-find manual transmission models for the enthusiast buyer. Overall, a great experience at Bespoke Auto and wouldn't hesitate to recommend to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Super Relaxed Buying Experience

Two brothers own this place and they are great guys. They offer good vehicles at fair prices. Not much bargaining room because the cars are fairly priced. No pushy salesmen at this place, expect a positive and relaxed experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

One happy client!!!

So happy with my new purchase. The guys are honest and know what they doing. Very knowledgeable and just great people. Will definitely recommend this place to people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceptional Customer Sevice

If you are looking for a pressure free buying experience see Miro at BeSpoke Auto. I recently purchased a vehicle here and it was actually a pleasant experience. First class!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Class act!!!

Was treated with respect. The owner is a class act. Tried to make a deal happen, unfortunately my deal didn't happen, and after dealing with Bespoke, i will be back when the right car comes along.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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