Reviews
Just traded in my vehicle for a 2021 Hyundai Sonata.
Just traded in my vehicle for a 2021 Hyundai Sonata. When I arrived, I was greeted by Elijah Montoya and Shawn Black. Both gentleman listened and understood exactly what I wanted with no up selling and pushing me into a different car like 2 other dealerships did this week. Elijah took me on the test drive and not just around the block. We drove city streets and the freeway to see how the vehicle handled. I decided to take it. The car needed to be detailed which was done quite fast and they both kept me in the loop on how it was going. The car was beautiful inside and out, Elijah helped me with all my questions especially seeing as I was new to Sonatas. I just love it!! I would also like to say that my finance gentleman answered all my questions and didn't rush me into signing any of the papers. Go to LHMCJDR on Lomas, please ask for these guys, they are amazing to work with!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast easy and willing to work with the customer.
Fast easy and willing to work with the customer. The vine process was real easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sexist.
Sexist. Untruthful. Manipulative. Deliberately poor communicators. Opportunistic. Exploitative. Misleading. The only place in Abuquerque where you can't wait on site during car service, "due to Covid." How dirty are they to still have that restriction in place? Oh, and did I mention sexist?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about the experience you had during your visit. It's concerning to read your feedback as it doesn't reflect the standards we strive for. If we haven’t spoken personally already, I encourage you to reach out to me. It’s important to us that we address and resolve these concerns to your satisfaction. - Tripp Steele, General Manager, (505) 366-2910
Service technicians don’t do what customer requests I
Service technicians don’t do what customer requests I was told my steering wheel cover would fit I didn’t. They didn’t even try to put it on I had to ask them again because it was lying in my front seat. And other things
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Tripp Steele, General Manager, (505) 366-2910
Q was very courteous and a good communicator.
Q was very courteous and a good communicator. Kept me in the loop on the vehicle status while I waited for the repair to be completed. I appreciated his optimism, and he’s one reason I would come back again. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review. Our team works hard to create a smooth and satisfying process, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.
Q (Marcquise Morgan) the service advisor was great.
Q (Marcquise Morgan) the service advisor was great. Dealt with me a politely and professionally, kept me informed during the entire service on my vehicle. Also the service man, didn’t catch his name, explained the issues on the vehicle. Everyone that I interacted at the dealer were helpful and polite.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality dealership with friendly knowledgeable people who
Quality dealership with friendly knowledgeable people who are ready to help at the drop of a hat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating and for choosing our dealership for your automotive needs! We're happy to hear that you had a great experience with us and that our team was able to assist you in a timely and professional manner. We look forward to serving you again in the future!
Very long wait for a scheduled oil change.
Very long wait for a scheduled oil change. Almost 2 hours. Although I understand that the dealership is extremely busy, I recommend putting more time between appt times and reduce the number you take in daily. May help reduce wait times. Also, add an estimated completion time to the online appt app at the time the customer is making the appt. Helps the customer better plan their time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words and the 5-star rating! We're glad to hear that our team was able to provide you with the level of service that you expect and deserve. It was a pleasure doing business with you, and we hope to see you again soon!
Slow and horrible customer service techs are not
Slow and horrible customer service techs are not experienced and do not seem to know what they are doing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Tripp Steele, General Manager, (505) 366-2910
Howard is an outstanding service advisor he always takes
Howard is an outstanding service advisor he always takes care of me when I come in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our dealership for your automotive needs and for leaving us a 5-star review! We're happy to hear that our team was able to assist you in a friendly and professional manner and that you were satisfied with the service you received. We appreciate your business and look forward to serving you again in the future!