Jessup Auto Plaza

Daniel provided great service even when delivering less than desirable news! He kept me informed of progress and offered to assist me next time around. I'll keep coming back!

I came in for a 50k service, David was very helpful and did a great job communicating and taking care of me. Would highly recommend

the work done was fine....transportation home and then back was also fine...so was car wash

Jessup did a great job on my car. They did an awesome detail. My car runs and looks great! Thank you!

Leo Manchuca was excellent. Explained everything in detail and would recommend him to everyone coming in for service

Sergio was great, very attentive and helpful. Prioritize appointments before walk ins. There were at least 7 cars before us.

We appreciate the expertise of the mechanics, but your prices are so outrageous we now only use Jessup for warranty work. David was friendly enough but doesn't go the extra mile.

Service Writer Leo was professional, and polite. He communicated well. Thanks for good customer service.

It was great service. Patrick did an excellent job job in taking care of my truck needs

I recently purchased a used car from this dealership and had a mixed experience. On the positive side, the car itself has been great so far, and the customer service—especially from Victoria—was excellent. There was a crack in the windshield at the time of purchase, and they replaced it very quickly as promised. Victoria even went the extra mile and refilled my gas tank, which I really appreciated. However, I did raise a concern about the battery, as it seemed old. I explained this to Victoria, and she passed along my request to the sales manager, Cesar. Unfortunately, Cesar denied the request, insisting the battery was fine. Just a month later, the battery died completely. I ended up missing work, using vacation hours, and had to pay out of pocket for a new battery. It was a frustrating and completely avoidable situation. I would still recommend visiting this dealership—especially if you can work with Victoria, who was professional and genuinely caring. But I’d advise caution when it comes to management. Cesar’s decision to do the bare minimum with maintenance makes me wonder what else could have been overlooked, not just with my car but possibly others as well.