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Smart Honda

(833 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (515) 381-6396 (515) 381-6396
Used (515) 381-6444 (515) 381-6444
Service (515) 381-6410 (515) 381-6410

Reviews

(833 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Had ‘18 CR-V in for first free oil change/&1problem

After recall in Jan, vehicle still showed overfill(gas in oil on dipstick).S.A. JaimeCarter researched it&informed me the Svc.Supervisor said it was caused by not driving vehicle around 20 miles on each use.I bought the vehicle in August so the problem was not identified when I made the purchase.Jaime was very helpful &went the extra way to research,identify the problem& help me correct it.I would recommend her highly for her customer service.gs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are extremely grateful for your review. We are so happy to see we could provide you with a seamless experience especially with something as worrisome as a recall. Thank you for choosing Smart Honda. We hope to see you again.

Oil Change

Brought our new Honda Accord in for oil change. Got the paper read while eating a donut and apple...with a cup of hot tea. In and out in less than an hour...with the car washed as a bonus. Plus...it was free! Can't beat that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind review. We are delighted to hear we were able to make your visit comfortable and quick. It was a pleasure serving you as a customer.

Great service

I needed to replace some trim on my Pilot. The service was fast and very efficient and friendly. I trust and highly recommend them for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy we could be of assistance to you. Thank you for choosing Smart Honda! We hope to see you again soon.

Routine car service

There was no waiting to drop off my car, and was told how long it would be. The service was actually completed a little ahead a time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad we hit your visit right on the mark. Thank you for choosing Smart Honda, it was a pleasure serving you as a customer.

Great service every time!!

Always have a great experience when I take my car in for service! Missy gives awesome customer support. Always friendly and makes sure I have the best experience I can!! Very timely service and she tells me what is an urgent maintenance need or can schedule down the road. I very much trust what she tells me and she doesn't try to talk me into unnecessary services. Easy to schedule service need and can get it timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to let us know how we are doing. We are so happy Missy was of great assistance. Thank you for your consistent patronage, hope to see you again.

Very Good

Our dealing with Smart Honda was very good. Our salesman ( Nathan Cline) who we first met at the New Car Show at the Event Center, was very knowledgeable of the product and was very personable. We were unable to come to a deal on our first trip, but received a follow up call from Nathan and also from the Sales Manager (Aaron) and we were able to come to an agreement. Nathan followed up with a delivery schedule and worked well to accommodate our availability. Would not hesitate to recommend Nathan to anyone interested in a New Honda ! Thank You .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Gary, congratulations on your new vehicle purchase. We are so happy that Nathan was able to provide a seamless experience and help find the right vehicle for you and your family. Please visit us again.

Extremely knowledgable sales consultant !

We investigated the purchase of competing vehicles and when we went to Snart Honda, Tim was outstanding compared to any other sales representative we encountered at other dealerships. He was knowledgable of all details of the Honda product line, he "read" us well, knowing how to gauge the level and frequency of communication, and he was extremely patient with us and our questions on the vehicle specifications setup and overview of the technical options. Great experience with Tim, others should ask for him specifically!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Wow! We could not have asked for a better review. Customers like you make doing what we do a true pleasure. We are looking forward to serving you and yours on your next visit. Thank you again, for choosing Smart Honda.

Slightly dissatisfied

I was disappointed that the certification on the auto didn't include 4 new tires, only 2! I discussed the expectation of 4 but was not able to get the salesman to provide!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Su, we are saddened to hear you were not completely satisfied with your visit. We will take into consideration your feedback about the auto check for future reference. Thank you for choosing Smart Honda.

Always good

We’ve been coming to this dealership for the past 20 years and will probably keep going for another 20. Matt is always great to work with in getting a new car. He is knowledgeable, friendly, prompt and very genuine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Julie, thank you for taking time out of your busy day to leave us a review. We greatly appreciate your continuous patronage and are delighted to know our staff is always on the ball each and every visit. Please visit us again.

Have always enjoyed excellent service on our two Hondas.

Our service rep Dave Bowser is a pro and has always given us outstanding customer service for our two Honda vehicles. Would recommend Smart to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! Customers just like you make doing what we do a true pleasure. Everyone looks forward to serving you and yours on your next visit.