Smart Honda

Had a blowout due to one of Des Moines' classic winter potholes! The service department did not have the specific tire in stock but got it there in less than 48 hours. Our service rep, Missy Halferty, always is courteous and thorough in her explanation of service.

David makes everything seem so simple and smooth. The whole department is so friendly and always checking in with you to see if you've been helped or need something. Great service always!! Tom

Brought my 2018 Pilot in for service Airbag wire problem They fixed the problem but car came back to me with nicks and scratches on my steering wheel and then my cruise control didn’t work Not sure what they are going to do about the steering wheel. Told them about it days ago and have not heard back from them Will take my business elsewhere in the future if this is how I will be treated My vehicle is only a few months old Unhappy customer

So mean, plz don’t buy any car here. I hate this place. Never buy honda again!!! I will buy new Toyota. Go to Nissan or Hyundai

I called and spoke with their salesman and agreed upon a price for A new Honda CR-V, if I went there within 2 hours. I drove 90 miles to get there. We did the paperwork. To get the student discount, they requested her presence. She drove from Iowa City towards Ames. Halfway through, the sales department changed their mind with the excuse of not having enough time to complete the paper work!! They wasted several hours of our time but didn’t complete the transaction, asking to go back. We felt being jerked around. As I was driving back, I called them and told them I wouldn’t go back.to them because of their dishonest behavior. Later, I received a letter from them that they had reported me to Equifax because Smart Honda “cannot provide credit to you” to me obviously. My credit score of 860, which they show on their letter. I guess they were very mad that I purchased from another dealership. Shameless they are. They are dishonest, and I call them fraudulent for reporting me to Equifax. They did the same to my daughter who never even made it to the dealership. I have called them multiple times to no avail. The event happened on Labor Day 2018. I have a copy of their report to Equifax.

Todd Decker is very friendly, helpful and works harder to get you the best deal. He is patient, listens to you and takes time to explain you about your car. We had a very good experience.

It started out pretty good the car wasn’t in bad shape had a fair price and they were pretty nice as I walked in the door after looking at the car we sat down and went over numbers he told me it’d take a hour or two do to others waiting also this was about 1:20 so I left and went back to work around 4ish I called for an update and was told they were in meeting and would be out in a few so I waited and text his cell at 445 ish for an update and got my information was higher then expect for lack of being able to do a longer term they don’t really have lenders set up for used cars so why do they sell them? Any who after considering it I was still going to get it told them at 5 i would be there in an hour I arrive and hour later to be told there is no paper work ready and the managers are busy and apparently are the only ones capable of signing papers with me I’m told to wait 45 mins after already sitting there for 30 I refuse to do so as I have plans with my kids and I should of been. Done and out already I left get a text from the salesmen that he wasnts to make it better and will talk to the manager I said okay and wait tell morning. Morning comes for him to make the same offer he did yesterday day but this time they would have papers waiting... I don’t see how it was made right when all they did was do what should of been done in the first place over all this was my worst buying experience and will not be going back as I don’t enjoy my time wasted when it’s easly preventable

She’s knows the cars inside and out. I highly recommend you ask for her with your next Honda purchase! Ask her about Apple car play!

We went to Smart Honda after doing research on the right vehicle for our needs. We decided on the Honda Pilot, but were unsure on what trim level to choose. Our salesperson, Syerra Niday, was great to work with. She helped to explain the differences, and did not try to sway our decision to the higher priced model; rather helped us to explore the differences to make the right choice. Although she is a new salesperson she worked hard to get all the info we needed. We're very satisfied with our purchase and very happy to have worked with Syerra.

Todd, such a nice guy. Helped in test driving multiple cars back to back. Every aspect of the purchase process he made it look pretty simple. Never felt it?s a time consuming process. Even after the purchase, his tutor skills related technology in the car was excellent. I would definitely rate him as a 5 star.. ??????????