Rick Case Hyundai Fort Lauderdale

Tom Owen is an excellent service Advisor. He did an excellent job. Keep it up. That’s all I can say. Definitely I will come back for my next service

Very bad experience for a scheduled service, took more than 24 hours to change oil and break pads, when raised the delay to Management no positive response, after 24 hours, when they returned the car it was not washed, when reported "oh, Sir, let me was it now" Man what you guys were doin in past 24 hours?

They are working a lot better since my first experience with them, Mr Tom Owens was very professional, he is working at Service, thank you so much

I have given this place several chances to handle basic service efficiently and effectively and it been consistent only ib showing me there are capable of neither. Only once have I arrived there and had someone bother to check me in within 30 minutes, just waiting in my car while people stare at me. Even the most simple of services take ludicrously long. I had an oil and filter change that somehow required me to wait nearly 4 hrs and that is one of the better wait times. My most recent had me waiting nearly 8 hrs....8 HOURS!!! for an oil change, filter change, and transmission fluid. It is beyond unacceptable!!! Even the service assistant said so but offered no explanation and zero effort to do anything to apologize for the ridiculous inconvenience and wait. Half the time the runners don't even have the right ticket for my keys when I am done so I am waiting outside like an idiot for 15 minutes and wondering where my car is. Seeing a case of trophies in the waiting lobby for their service seems so incredibly disingenuous and as far as I am concerned not a single one is deserved based on my several visits. The service manager needs a very serious talking to as this is not the first time I have noted these problems and I happen to know I am not alone in this. Would give 0 stars if I could. Absolute last penny this place will ever see from me and I will be referring this review to every platform I can find. I will be looking for the contact info for the district manager and informing him of exactly why Hyundai will not have my service ever again. I will let my neighbor know to avoid this place and seek service elsewhere

After spending over a thousand dollars on rental car, after my car stopped in the middle of the road with the engine lights on, after a month and a half later... I got my car back sounding like a diesel engine. Making a lot of noise and thy told Mr that Hyundai didn't approve the replacement of the engine because it still running. Keep in mind Hyundai gives you 100k miles warranty on engine and transmission. I'll repeat what I told my wife. NEVER AGAIN!

This dealership and the guy's that work their worse ever. they lie and take advantage of single woman and single mom just to get their pocket fat they trick me in getting a car for 27000. so I thought with tax and all fee bring up to 34,389.91 again so I thought. the finance guy lie to me to sgin a paper it's real late they close I'm their with my child the only customer and the only woman their wirh like 6 male the finance guy told me I did not need to read the papers because I was signing because it's nothing but the registration title insurance and the amount of the car which is 34,389.91. with all fee then they turn around a hit me 45,389.91 and when I went in the very next morning they were rude and nasty to me and did not care about what they did to me and my child now I'm stuck with a 27000 car that they charge 45,389.91 how could this be people are so nasty we live in a nasty world and the people we thought will help they are the one that get over on us such a shame Hyundai plantation such a shame you guy's are worse and nastiest

First: would someone in corporate please contact Hyundai for a recall of their car play system. I took it on for a diagnostic check and they found it to be working. Anthony the service advisor stayed after his work time to listen and see what was wrong . He was astonished as me to find that the car play interacts with the radio system . Turning it on and off when it’s not wanted . Further car play has dropped calls where just having the normal speakers on have no dropped calls. Sales person Omari came to assist. After encountering what Anthony did, he said that I would have to use either the radio system Or CarPlay separately ! I thank both team members especially Anthony for their efforts .but. Come on Hyundai this is certainly a defect!

Good morning, I purchased a 2023 Venue from the Plantation dealership, the day after Thanksgiving. I checked and recheck the paint prior to them bringing the car in the back to detail it. While it was being detailed for my purchase they - those detailing it- scratched the passenger door on the drivers side. Of course I did not see this scratch prior to signing the finance paperwork and of course the people doing your detailing did not come forward and say they damaged the vehicle- very dishonest people you have working for you! The salesman, James, said they would take care of it and he would call me by Saturday to let me know when. Well, we never heard from James until we called him- we shouldn’t have to do the follow up on this- James should have called us. Then he couldn’t give me a definitive place, Kia or Hyundai & said he’d get back to me. Well Tuesday comes and I still didn’t hear from him so I called Bryan, the man who called me to congratulate me on my purchase of a damaged car. I did not buy a damaged car, I bought a NEW car or so I thought. They sent a very nice man to my house on Saturday to try to repair the damage. To no avail, he could not match the paint color. When I called Bryan he pretty much brushed me off and told me to call James to let him know I am not pleased with the repair. James told me his sales manager would call me in 30 minutes. Well today is Monday and that was Saturday and I still have not heard from James nor his sales manager. This is extremely poor business practices and ethics. Just curious, are those prepping the cars doing their job? Not only did they damage the new car I was purchasing, they didn’t even have to professionalism and decency to come to the finance office that I was sitting in and let us know, but they didn’t even make sure that the fluids were topped off - car has no wiper fluid in it. Seriously, I will never refer anyone to Rick Case Hyundai or any other dealership that Rick Case owns if this is not resolved in a favorable and timely fashion. Wondering why the 3 day exchange wasn’t offered at the time- instead of sending me away with a brand new damaged car you should have asked me if I wanted a different Venue on the lot. One that wasn’t damaged by your detailers. Ohhh no, but it’s probably my fault I didn’t know this policy of yours until now and due to poor business practices and ethics your salesman and/or managers won’t offer this as an option. This should have Brent he first option I was given instead of having someone try to unsuccessfully match the paint.

Anthony is new and it’s noticeable not knowing answers to questions, terrible body language during conversations along with never calling to give me information just vague texts. Overall not helpful and unprofessional. Colin’s excuses for Anthony was he’s new. My car was at the dealer for 1.5 weeks and I had an appointment. I was informed I’d get a call back around 5 and didn’t receive a call so I had to call two days later a 5 to finally get an update. I brought my car in because power steering issues and they decided to pile on a battery, weather stripping for my trunk, a full service and power steering reservoir, which was totaling over $5000 and wouldn’t give me a loaner car. I had to go to the dealership and have face to face conversations twice in order to get answer to where Anthony was still beating around the bush because he was unsure and didn’t remember what the service mechanic told him. I told him I had an extended warranty which I later found out just expired a few miles before I brought it to them. BUT I received a warranty extension in the mail for ECU/power steering and brought it to Anthony where he said “I don’t think this covers it because ECU isn’t power steering” but asked about two other people who said they were pretty sure it’s covered. I was then told he’d talk to the mechanic the following week and he’ll get back to me. Once again he didn’t so I had to go to the dealership and talk to someone. The only person to help me and know something about finding warranty extension and breaking it down to what parts it covers was Tony… Tony was awesome and able to pull everything up in the system to help me out along with answer any and all questions. So I told Anthony what needed to be done and for him to get with the mechanic on his next workday. To where he decided to text me that the issue was resolved and I can pick up my car. So I decided to call him and ask for details on how it was resolved and what the actual issue was! The secretary told me he said he was busy and would get back to me and 3.5 hours passed I finally got a call. And he told me that the mechanic diagnosed it that day, which was a week and a half after he was supposed to already have diagnose my vehicle when I brought it in. Anthony stated that the mechanic said it was actually an ECU issue and they’d replace it but they cleared the codes drove my car around for 18 miles and the codes didn’t pop up again so they told me my car was ready for pick up. Therefore, they did nothing, had my car for a week and a half and said my car was fine. So is any sane person would do I decided to go talk to Colin the manager of the service section and ask him why was my car there for a week and a half when it wasn’t properly diagnose the first time when the “issue” could’ve been from the beginning. His response was they are short staffed, and there’s a bunch of vehicles that need service. Which is not a good answer at all and if that was the issue to begin with I should’ve been informed prior to bringing my car in. It is now a bout 2 weeks after I took my car there and last week my steering started going in and out while driving so now I’ve taken it to the Westin dealership where they’ve informed me that they do not do business like what I explained plantation was doing so hopefully I get a better turn out this time around.

The worst customer service ever I been dealing with Rick case hyundai since 1998 I got to tell you ever since mr case passed things are just upside down no customer service what so ever I had a car totaled my insurance payed the claim the gap that Rick case sold did not cover the remaining claim payed very little now it’s been 2 months and the warranty pay out still waiting and no one calls u back horrible service ####