Haddad Toyota

The dealer was great but the service department is not a good service because I called the department and got a answering machine to leave a message so I did and have not heard anything back about my vehicle with a check engine light on

The worst buying experience I’ve ever had. Agreed on an “out the door” price on a 2020 Toyota Tundra over the phone. Got a certified bank check and proof of insurance for the vehicle. I confirmed with the salesman that I would be able to take delivery of the vehicle the same day as I live 3 hours away. He acknowledged I would be leaving with the vehicle the same day. I then asked if the vehicle can be cleaned before I get there so I can properly inspect it, he once again acknowledged and agreed. After arriving at the dealership, the vehicle was absolutely filthy, in no condition to be sold to a consumer. This is a 45,000 dollar certified pre-owned Toyota gold warranty vehicle. We then had to take the vehicle through a car wash while on the test drive. After getting back to the dealership, I still agreed to purchase the vehicle. I am now told I can not leave with the vehicle that day and would have to take another 6 hour round trip to the dealership to take delivery…. or, complete the transaction that day, and have one of the dealer’s transporters drive the vehicle 190 miles to my house, ON MY INSURANCE with no estimated date or time of delivery! Absolute insanity. Haddad Toyota’s motto is “Convenient. Committed. Compassionate.” Sure… I wouldn’t do business with them if they took 10k off the sticker price. Absolutely dishonest, shady dealer. BUYERS BEWARE!

My 2018 RAV4 was out of warranty and my seat belt buckle broke. I was upset because it was the driver’s seat belt making the car unsafe to drive. I filed a a grievance with Toyota who return denied my claim, saying my vehicle was out of warranty. I finally reached out to Haddads management and got a hold of LESLIE. She listen to my issues and agreed the vehicle was unsafe. She arranged to have my seatbelt replaced and I am SAFELY driving again. THANK YOU LESLIE. You stayed with me until it was fixed and MADE sure I was safe. THANKS AGAIN LESLIE.

I recently had a frustrating and disappointing experience at this dealership, and the customer service left a lot to be desired. First, they promised me a $400 discount over the phone, which led me to drive an hour to their location. However, when I arrived, they added an unexpected condition that the discount would only apply if I financed through them. I explained that I already had financing secured through my bank and just wanted the best price they could offer. If they could give me a discount for financing through them, they should be able to offer the same discount regardless of my financing choice. Unfortunately, things only got worse when I dealt with one of the salespeople, Colin McMahon. From the moment I spoke with him, his attitude was dismissive and condescending, which felt racially biased. As a person of color, I felt that he made assumptions about me, as though I didn’t know how financing worked or couldn’t understand the details. He spoke down to me, explaining simple concepts in a patronizing way, which was insulting and unnecessary. Colin’s behavior made me feel like he didn’t take me seriously as a customer. At one point, he even smirked, as though he thought I wouldn’t recognize the poor deal he was offering. It was obvious he didn’t expect me to negotiate or ask questions, which made me feel like he was judging me based on my background. The following day, he continued to text me, pushing for updates on my bank’s financing rate, which felt aggressive and unwelcome. His demeanor seemed to fit a typical “pushy salesperson” stereotype, but with an undertone that felt racially charged. Overall, I left the dealership feeling disrespected and misled. I wouldn’t recommend this dealership to anyone looking for an honest and fair experience, and I would especially warn people of color to be cautious about dealing with Colin McMahon if they don’t want to experience the same type of treatment. Don't go to this dealership, rather give your business to some polite and professional people elsewhere. Stay away.

This is my 5th purchase from Haddad Toyota. Nothing like a process, that’s smoother than the ride! Jeff, Nagge & Jared made purchasing my vehicle effortless and hassle free. Highly recommended the team at Haddad Toyota

We are recommending the service dept at Lenox Haddad. Toyota Assistant Service Manager,. Jessica P worked to resolve an unusual situation with our 2019 RAV Four. We purchased this car as a used vehicle in 2021, Because of her hard work and determination to correct a repair in our favor, we will continue to be Haddad customers. thanks to Jessica and Chris Church

A series of unfortunate events occurred in my RAV 4 purchased at Haddad Toyota in Pittsfield. I brought it to the Berkshires from my out of town residence for the oil change service to get a call to confirm a squirrel had been living in the hood and engine. It reeked havoc on the vehicle. Haddad's staff and mechanics were aware of this situation which sent me into a tail spin. No car? Who knew how long this would all take to fix and get parts. But, to my astonishment, Haddad's fixed the RAV in one weeks time and it's better than new! Their care, concern and compassion were outstanding! I was kept informed daily on the proceedings and repair. We have a true gem in Haddad Motors in this County! No need to go anywhere else!!!!!

Sold me a 2009 Tacoma that's a total lemon. They claimed they did a 100-odd point inspection, yet within 1 year of buying it I've had to replace: the alternator, AC condenser, water pump, 6 coil packs, entire rack & pinion system, ABS actuator (a $2k part!), and fix an exhaust leak. Avoid this place like the freaking plague.

Sold me a 2009 Tacoma that's a total lemon. They claimed they did a 100-odd point inspection, yet within 1 year of buying it I've had to replace: the alternator, AC condenser, water pump, 6 coil packs, entire rack & pinion system, ABS actuator (a $2k part!), and fix an exhaust leak. Avoid this place like the freaking plague.

brought my car in for service last week, corey crawford in service was great and fast and professional. john the mechanic came out to see me personally to tell me what the issues were. they fixed it up and all is good! great and fast