Western Avenue Nissan

Of the few Associates I encountered a couple of them were rude and didn't seem interested in helping and the others were very helpful. The cars that they were supposed to have they didn't have anymore they said that cars.com didn't take them off the website once they were sold, I wonder if they told them they were sold so that cars.com could take them off the website. Also the few they did still have from the website they said weren't running.

The one thing, I liked is when we entered to the dealership, there was a lot of salesmen wanting to attend us.

Came to do the Uber Xchange program with Western Ave Nissan. Sam was very cooperative and easy going. It was a seamless process and I left satisfied.

I just wanted to say that Ruben Mercado is a excellent salesperson he was actually helping my cousin instead of me and he gave us a tour of the dealership. He showed us his the service department. He showed his sale team and also told me about benefits of warranty and the benefits of financing. Along with his very large and great inventory

STAY AWAY FROM THIS DEALERSHIP!! ESPECIALLY UBER DRIVERS! They are scam artist at their best. They prey on customers who are not savvy to new or even pre-owned purchases. I will also be filing my complaint with Nissan Corporate, The Illinois Attorney General's office, Illinois Department of Financial and Professional Regulation, and the Federal Trade Commission. It is time to stop corrupt people from preying on our communities to make a buck. So here is the beginning to end of the failed transaction: I called Western Ave Nissan 2 days ago and asked to speak with the Uber Partner Manager. I was patched through to Sam Garay. I explained to him that I had been approved by Uber Xchange Leasing (NOT Access) for up to $20k on a new or pre-owned vehicle. I explained to him I had found a vehicle on their website that met all of mine and Uber Xchange's requirements. He pulled up the vehicle to ensure they still had it in stock, I made an appointment with him for today to test drive the vehicle and possibly take possession. We talked about the reduced Internet price and I was quoted for approximately $160 a week for the Uber Xchange program based on his knowledge of previous agreements. Upon arrival today, I met with Sam and he found the vehicle and we took it for a test drive. It fit everything I was looking for, so I decided to do the paperwork. After the paperwork was completed, he left and said he would be back momentarily. He came back and stated that Uber was requiring a $1500 deposit on the vehicle. I explained to him that Uber only requires $250. He stated that Uber was requiring the $1500 because they will only finance "so much" and it was my responsibility to cover the rest. He then said he could get me into a 2016 Nissan Altima (Car Cost about 10k more than the 2012 Rouge I was looking at) for only $250 down. I told him absolutely not. That I came for the Rouge, and I was leaving either empty handed or with the Rouge under the Uber Program. I got up to leave, and he asked me to wait while he went to speak with his manager. While he was away speaking with the Manager, I called Uber Xchange and asked them to look at my account and asked about the $1500. The agent at Uber Xchange said they would never require $1500, only the $250. He look at my account and said there should be no problem with me getting the Rouge today. He attempted to call the dealership and speak with someone, but was placed on indefinite hold. When the Salesman, Sam, came back, he was accompanied by the Sales Manager, Booker. Booker wanted to know what the problem was because "he wanted my business". I told him the problem was simple, that the dealership is not honoring Uber Xchange Leasing terms and trying to charge $1500 down instead of the $250 required. He stated that he was unaware that I was looking for Uber financing and then told me I could only get a 2016 Altima or 2016 Sentra. He stated his dealership refuses to sell used vehicles under the Uber Leasing Program. I told him that I was dealing this his dealership and asked for my documents back because Uber Xchange already has all my info. I wanted to make sure that my information is protected at all times. He refused to give my information back stating he couldn't give me any of the paperwork that had Western Ave Nissan's Logo on it and chastised the salesman who gave me the original copy of what I signed because I refused to return the copy. I then followed up with Uber Xchange after I left and they suggested to not deal with that dealership again an d to try a different dealership. The Uber Xchange agent also took all my information including everything that happened and stated he was forwarding it to his manager. End of failed transaction... Bottom line is to stay as far away from this place as you can. #baitandswitch #conartist #WesternAveNissanRipOff

I wasn't feeling confident coming to the dealership fresh off a bankruptcy but after working with Kino I was able to finance a 2013 Nissan Altima. Thanks Kino you really helped me out.

Delving Henderson made shopping for a car real easy knows what he's doing great person to work with kept everything in my budget. Thank you Delving Henderson.

I had a wonderful experience with Delvin...he was very professional... Took his time to explain things to my understanding... I was very satisfied with the service i received

My salesman was a young man named Colby..he was smart, extremely patient and came across as very trustworthy.

I walked in to Western Nissan dealership and I was greeted with open arms smiles I got a wonderful salesman and sold me a car that I absolutely love and would not mind recommending someone else to come to get that car from here.