Western Avenue Nissan

I walked in a was so indesisive of what I wanted. And then I met a gentlemen named Colby. Wow this guy was very knowledgeable an charismatic. I feel i got exactly what I wanted and didnt get robbed. If you had 10 guys like him I guarentee you all your iventory would be gone.

No basic knowledge of customer service. Rude, disrespectful staff from management down are unprofessional, and poorly trained, if at all. This is clearly a last resort no credit, no license, no common sense and drive type of place. No offense to anyone who's purchased from here but this place gives shady holes in the wall a run for their money. If you can avoid at all costs!

I was looking for an Altima, everyone was very nice and helpful, no pressure, I just wound up finding the one I wanted from a private seller

I traveled from Elkhart Indiana to Chicago for a car I didn't end up liking. My husband and I looked at another car and talked finances and trade in value for my current car. This process took a couple hours and our salesman, Garrett, was very kind and patient with us. He worked with us on every aspect we asked him too and he was awesome. We will definitely be going back when I decide to purchase

They show false ads online and once you reach the office, they report the vehicle is sold. I traveled 100 miles from Milwaukee and all the way in inquired whether the vehicle is available and once I reached there they said it was sold. When inquired abt the time it was sold they said they dont store the time. I even called the office 2 days after this incident and they said the car is available. So please stay away from this dealer.

Of the few Associates I encountered a couple of them were rude and didn't seem interested in helping and the others were very helpful. The cars that they were supposed to have they didn't have anymore they said that cars.com didn't take them off the website once they were sold, I wonder if they told them they were sold so that cars.com could take them off the website. Also the few they did still have from the website they said weren't running.

The one thing, I liked is when we entered to the dealership, there was a lot of salesmen wanting to attend us.

Came to do the Uber Xchange program with Western Ave Nissan. Sam was very cooperative and easy going. It was a seamless process and I left satisfied.

I just wanted to say that Ruben Mercado is a excellent salesperson he was actually helping my cousin instead of me and he gave us a tour of the dealership. He showed us his the service department. He showed his sale team and also told me about benefits of warranty and the benefits of financing. Along with his very large and great inventory

STAY AWAY FROM THIS DEALERSHIP!! ESPECIALLY UBER DRIVERS! They are scam artist at their best. They prey on customers who are not savvy to new or even pre-owned purchases. I will also be filing my complaint with Nissan Corporate, The Illinois Attorney General's office, Illinois Department of Financial and Professional Regulation, and the Federal Trade Commission. It is time to stop corrupt people from preying on our communities to make a buck. So here is the beginning to end of the failed transaction: I called Western Ave Nissan 2 days ago and asked to speak with the Uber Partner Manager. I was patched through to Sam Garay. I explained to him that I had been approved by Uber Xchange Leasing (NOT Access) for up to $20k on a new or pre-owned vehicle. I explained to him I had found a vehicle on their website that met all of mine and Uber Xchange's requirements. He pulled up the vehicle to ensure they still had it in stock, I made an appointment with him for today to test drive the vehicle and possibly take possession. We talked about the reduced Internet price and I was quoted for approximately $160 a week for the Uber Xchange program based on his knowledge of previous agreements. Upon arrival today, I met with Sam and he found the vehicle and we took it for a test drive. It fit everything I was looking for, so I decided to do the paperwork. After the paperwork was completed, he left and said he would be back momentarily. He came back and stated that Uber was requiring a $1500 deposit on the vehicle. I explained to him that Uber only requires $250. He stated that Uber was requiring the $1500 because they will only finance "so much" and it was my responsibility to cover the rest. He then said he could get me into a 2016 Nissan Altima (Car Cost about 10k more than the 2012 Rouge I was looking at) for only $250 down. I told him absolutely not. That I came for the Rouge, and I was leaving either empty handed or with the Rouge under the Uber Program. I got up to leave, and he asked me to wait while he went to speak with his manager. While he was away speaking with the Manager, I called Uber Xchange and asked them to look at my account and asked about the $1500. The agent at Uber Xchange said they would never require $1500, only the $250. He look at my account and said there should be no problem with me getting the Rouge today. He attempted to call the dealership and speak with someone, but was placed on indefinite hold. When the Salesman, Sam, came back, he was accompanied by the Sales Manager, Booker. Booker wanted to know what the problem was because "he wanted my business". I told him the problem was simple, that the dealership is not honoring Uber Xchange Leasing terms and trying to charge $1500 down instead of the $250 required. He stated that he was unaware that I was looking for Uber financing and then told me I could only get a 2016 Altima or 2016 Sentra. He stated his dealership refuses to sell used vehicles under the Uber Leasing Program. I told him that I was dealing this his dealership and asked for my documents back because Uber Xchange already has all my info. I wanted to make sure that my information is protected at all times. He refused to give my information back stating he couldn't give me any of the paperwork that had Western Ave Nissan's Logo on it and chastised the salesman who gave me the original copy of what I signed because I refused to return the copy. I then followed up with Uber Xchange after I left and they suggested to not deal with that dealership again an d to try a different dealership. The Uber Xchange agent also took all my information including everything that happened and stated he was forwarding it to his manager. End of failed transaction... Bottom line is to stay as far away from this place as you can. #baitandswitch #conartist #WesternAveNissanRipOff