Gossett Chrysler Dodge Jeep Ram Fiat

Enjoyed my overall experience and received a wonderful deal

They spot deal. .. which means you can drive the car home today, and think you got a new car when 5 days or 10 days later, they call you to bring back car cause they couldn't get a deal done,, when before left the dealer, I was told... are you sure you want this truck, as soon as you leave , you can't have remorse and bring truck back,,, then when you put down cash,, they will not give you cash back,, they will give you a check,,, read the warnings,, Stay away from all Gossett dealers,, they are crooks..

People are real quick to log on and post their negatives, so I thought I would give my positive experiences. We have owned 3 Chrysler/Dodge vehicles and only had them serviced here. We have always been treated as an appreciated customer. We have had everything from new tires, new transmission, 100,000 mile service work, to oil changes done here. Our vehicles have been repaired or serviced properly and within a reasonable amount of wait time. We have dealt with Mike and the service manager, Thomas Cauble, on several occasions and they have been professional, friendly and seemed to care about our concerns! We purchased our current vehicle from Mr. Jim and it too, was a very positive experience!

I went to purchase a vehicle at Gossett Motors because someone work there that I know and though that I would get a good deal and treated with much more respect then I received. I saw the car that I wanted on line so I had the person that worked there to check it out to make sure that it was a great car and deal. I spoke with Mr. Wenzel and Booby Johnson before I got there and they gave me a different price on the car of when I got there. I explain to them that I was coming from Hattiesburg, MS and I wanted everything ready when I got there. Of course that wasn't the case. I went at 9:30 am on a Saturday morning left out of there at 5:00 p.m. They did not have anything ready. Bobby Johnson was the rudest person I have ever meet. I was treading my car off they did not get the exact pay off on the car I was treading in so therefore I had to pay more money on my car. They told me that I had to pat that amount before They would pay the remainder I paid that amount two weeks ago they still haven't paid off my car which made me may even more to this day they still haven't paid the balance and I am still accumulating interest. I am having to pay on both vehicles. When they did the contract it was finance through a company that that will not answer the lines when I called them. I had to look up the number on the internet because the information on the contract gave me the finance company's name but had Gossett Motors phone number there instead of the finance company. That through up a red flag then. I called Mr. More and explain to him about it he stated "WOW" it doesn't have there number it has our number". Like he didn't know. Gossett Motors is a scam. That was the worst experience I have ever had with a dealership. I really, really hate that I went there. When Bobby Johnson came to explain things to you he would talk in a manner that showed that he just wanted to make the deal he did not care about your concerns at all. I thought several times that I shouldn't buy the car but I didn't want to do that because of the other associate that I knew, didn't want any problems with that person's job but there was a problem anyway. I wished that would have done my research before going there as you can see there ratings is well below the average consumer. I advise everyone to stay away. I should have know from some of the comments that I was hearing in waiting area of the service department that they were not the one's to purchase a car from. I have purchased 15 cars in my life time and this was the very worst experience ever.

Lead on for days with no word back on a vehicles availability only to find out on two separate occasions that the vehicle has been sold. Wasted time on filling out financial applications to find them never received or miss managed. Had to go through hoops and bounds to find and talk to the same person to get on the same page. Overall very poor. Do your business somewhere else.

We were traveling and experienced auto problems on the highway. We contacted another dealer first who referred us to Gossett because we were closer to them. We promptly drove there and explained our situation, 800 miles from home and 700 more miles to destination. Mike was very friendly and accommodating and did all he could to see if we could get repair. No loaner cars were left and we had nowhere to go. We waited in the lounge of the dealership to receive diagnosis. Our truck had a bad wheel hub and O2 sensor. Parts were available and they did their best to repair and get us on the highway. A courtesy driver took us to get something to eat and sit at Wendy's for a bit, then picked us up. Shortly before closing our truck was completed and we were able to go. Thank you Mike, and all who worked to make this a timely repair for us while out of state.

DO NOT ORDER PARTS FROM THIS DEALERSHIP!!!! They do not care if you receive it or not. The first time they sent the part to the wrong place, the 2nd time I have not received it all Mike keeps saying is that the delivery service has not called him back. He did not care that my vehicle has been in the repair shop for two weeks waiting on this part. 10/23/2013 Thanks, Anna

I have no idea what to say here other than do not go to Gossett Motors in Memphis, TN. Their sales persons do not listen to customers wants or needs at all. They show you vehicles they want you to see and not what you want to see. They have a bad way of not holding onto customers personal information. In a 1 month time span I had to give them all of my personal information no less than 4 times. This was everything from my pay stubs to my social security number.

I inquired about a specific used vehicle and wanted certain details looked at as I'm quite out of state and wanted to be certain about things before booking a flight. A day goes by and no call back. I had to make numerous calls starting next morning as soon as they opened, even left several messages with front desk girls and no call back. Both front desk girls were rude and constantly cutting me off while I was speaking. Told me several times that everybody were busy as they have people on the floor to work with. As if I'm something less of a paying customer. Finally after numerous phone calls to them I got in touch with their supposedly "manager" who was extremely rude and cut me off during conversation several times. He was not apologetic at all for the behavior of his staff. After I told him I was willing to buy a car for a listed price, he proceeded to say that was not the actual price they were looking to get for it and gave me a price which was $2000 more than their list price. Unbelievably horrible customer service. More like nonexistent. The girls at the front desk who answer phones should be fired on spot for talking to customers like that. I was ready to buy that car for the price listed without any negotiations or haggling. Instead I was treated like I was inconvenience to them. Found a better overall ride elsewhere for less! I'm glad I didn't purchase anything from this dealership as I could only imagine how they treat people that do business with them. They should be ashamed for having staff like that represent their dealership! Avoid at all costs!

Andrew Sheppard was an excellent sales person. He took the time to ask what I required from a vechicle, and find me the perfect one! He took the time to discuss the vechicles with me and where it fit within my needs. I gave him a budget and he stayed in it. Their finance person was helpful as well. Everyone there was courteous and professional.