Reviews
Ed's Kia Forte5 Purchase
When I arrived I was immediately greeted by the sales manager,Chris, and a salesman, Marc, after we discussed what I was looking for and my budget, they showed me several possible vehicles which were discounted from the original MSRP and the finance programs that I was qualified for. I went for a test drive and made my selection of a beautiful Kia Forte 5 EX and the rest of the purchase process was simple and smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your kind words about your experience at Phil Smith Kia! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200.
Ed's Kia Forte 5 Purchase
The salesman, Marc, and manager, Rich, asked what I was looking for and they immediately showed me several discounted Kias, one of which I purchased.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Edwin, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Marc & Rich were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
Great Service
It was a very professional environment, sells people very nice and never aggressive. Always helping for USB?s yo be happy with the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maria, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
Great service
Everything goes smoothly. All is done in a timely manner to my specifications. The dealership is clean and comfortable people are personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our staff at Phil Smith Kia was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
Great service and clean facilities
The service representative (Ufredo) was friendly, helpful and explained the car's problems in layman's language. The inspection's read-out was easy to understand and let me know potential problems. Also, the waiting area was comfortable and the coffee was good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Wayne! I'm very happy to hear that Ufredo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
Great service
I liked the way I was greeted and treated like I meant something to the dealership as a customer. They also washed my car. I was very appreciative of that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your kind words about your experience at Phil Smith Kia! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
Great service
Started out a little shakey, however once I was taken care of all attendants were courteous, attentive and very helpful and prompt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joanne, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Phil Smith Kia's Service Department. Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200
great sales clean facilities
great sales people, service on the other hand needs a lot to be desired and waiting area is very clean and well maintained
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Joseph! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200.
Great Service
They made the repairs quickly. They explained all work needed in detail before beginning. They also took time to point out the overall condition of my vehicle and what maintenance I would be looking at in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our staff at Phil Smith Kia was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200.
Service, excellent envirement, goog human relation
I had a problem with my brakes. I showed up at opening of the dealership and i was received in a real professionnal manner by mister Scott Joiner. Needless to say that i was desperate. I though that showing up without an appointment, on a Friday meant not having my car for the weekend. Instead,i got my car back at 2.00 pm, and the car was fixed real well. Thanks to 'Phil Smith Kia 'for a job well done. A special thank to mr Scott Joiner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Jean. We want to provide all of our customers with professional and efficient service, and we're thrilled to hear that you feel you had such a wonderful experience with Scott and the rest of our service team. We're happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can't wait to see you again! Best regards, Charlie Myers, charliem@philsmithkia.com, GM, (954) 545-7200.