Viva Mitsubishi

I agreed to sell my Pontiac to Viva Mitsubishi on May 10th. I provided both sets of keys and a clean and clear Pennsylvania title to the salesperson and signed all of the paperwork. No money is owed on the vehicle. On May 12th I was asked to provide my Pennsylvania registration and to pick up a pair of sunglasses I had left in the vehicle. I went right after work and completed that. On May 22nd, I was asked to return to the dealership and sign a request for a duplicate title. I found it odd when I arrived, but was assured it is common practice. Today, June 2nd, I'm told I must call Pennsylvania to provide a title number since there is a discrepancy with CARFAX. The dealership was given the title and my registration in May. Pennsylvania wont change a title number to a vehicle? Maybe there is a CARFAX typo or issue, but i find that hard to believe because the CARFAX shows the title dates accurately for my time owning the vehicle. I haven't been paid the agreed price in nearly a month, but the vehicle has been advertised for sale on the dealerships website since May 16th. Ive filed complaints today with TX DMV and BBB, and will start consulting attorneys. Please avoid trade-ins and selling your vehicles to this place before you read all prior reviews. People have gone over a year without the ability to register purchased vehicles. It seems the management, finance team, and title clerk do not understand title transfers at all. Ive bought and sold over 30 vehicles, this is a first for me.

I had my car serviced. Gus took care of all my needs. Very professional, honest, courteous and very helpful. If I ever need service in my vehicle, I will gladly take it to Viva Mitsubishi in El Paso, TX. Had me in and out for servicing. Thank you so much, Gus. Awesome experience.

Great and fast service, Gus is such a nice guy, clean and nice building too.

Everything and everyone was great! Service was quick and professional. I like it here very much.

Gus was excellent. He explained everything to me and took the time to make sure I understood. I appreciate that!

Professional, courteous and excellent customer service. Provided detailed required vehicle services based on mileage.,exceeded my expectations.

The service manager and his team in El Paso on Montana Avenue are a cut above. They are friendly, fast, and offer great recommendations for future service needs. I feel at ease depending on their expertise when it comes to the vehicle safety and maintenance of our cars. I live in New Mexico and could easily find closer facilities, but what they provide me and my family makes the drive more than worth it.

Fast, friendly professional service. Gus and his team have always provided best service, he gives my car a thorough inspection and I leave knowing my car is running at its best and is safe to drive. Their prices are very affordable so I don’t delay on the maintenance of my car. I’m very happy with my Mitsubishi.

Gus has always treated me very professionally. Remembers my name, always delivers service with a smile.

Great guy and better service!! Thank you! Highly recommended. Fast and efficient service. Go Gus!