McElveen Buick GMC

Let me start by saying I don't take the time to write many reviews unless I feel it's truly warranted. This review was warranted. I recently purchased my leased GMC truck from McElveen. My lease had originated in another state and I'm new to the area and needed to find a good GMC dealership to complete my lease purchase. I did some research and I reached out to Tommy Bennet at McElveen based on the great reviews other customers had previously posted about their experience with Tommy and the dealership and I quickly found out that their positive reviews were absolutely accurate and true. Tommy was incredibly professional, knowledgeable and patient throughout the whole process. His attention to detail was A+! He walked me through the whole purchasing process and was available whenever I needed him. He promptly returned phone calls and his follow up on the many questions I had was fantastic. If you are looking for an honest, hard-working salesman who can get things done, look no further than Tommy Bennet, I highly recommend him. I also would like to mention that Troy in Finance was also terrific to work with. Troy worked hard shopping around and finding me the best interest rate and extended warranty available which was greatly appreciated. Tommy, Troy and McElveen have earned a new customer for any future purchases or services that I need. Thank you!

Over 8 weeks and my car is still not fixed properly! Now new issues caused by the mechanics have made my car undrivable. They expect me to pay for the repairs even though this was the shops fault. Stay far away from this dealer!

I would never buy a vehicle from them again. They used a “thank you for your service” detail mat to cover the carpet damage in a 2019 navigator that I purchased. The day I went to pick up my new to me navigator I saw the damage. The sales manager Jason just threw his hands up like “ I can’t do nothing your you”. I put $17,000 down on this vehicle! I had to speak with the general manager to get some weather tech mats at least. They’re janky and after you complete your sale you can forget everything else. They’re worse than a buy here pay here dealer.

I bought a used Ford Mustang GT convertible in January 2023. Two problems came up during test drive. Battery was dead, car would not start. And rear windows would not go up completely. Both items were agreed to be fixed. The battery was replaced, and I was told they fixed the window problem. A week later I started having window problems again. I contacted my salesman, and he said he was trying to arrange to get service to look at it. Weeks went by, until he finally said just bring it in to service. Service said the time had expired on warranty and charged me 150 dollars for repair. Repair did not last even one day before windows would not go up fully. I had a tire leak as well that was a cracked rim. They were supposed to check with my extended warranty I purchased to see if it was covered. Never heard back from them. I even left a message asking about it. Now the battery has gone dead again and they can't look at it for over a week.

We love our Buick Envision Avenir in every way. Also, cudos to Terry Teibert, Certified Technology Expert for helping us "technology challenged" folks with the blue tooth phone pairing.

Great job, quick service. Made the appointment, dropped vehicle off the night before. I got a phone call truck was ready by 9:30 am the next morning.

Never ever buy from this dealership. Bought 2 cars in the past year. Daughters first car. She moved to Texas. Air Conditioning went out in one week. In shop for 3 weeks. I asked on the demo dry if air conditioning was working properly. Was told yes. Second bought car, we’ve had for 2 months. Been in the shop for 2 weeks with a transmission problem, as well as other issues. Both newer model cars. Don’t trust them.

From the moment I drove onto the McElveen parking lot to look for a new car to the moment I drove out in a new Buick Envision Avenir, I must say I experienced excellent customer service! Tommy Bennett, my salesperson, was amazing! Not only was he knowledgeable, polite and friendly, he was so easy to work with: no pressure! He made the process go so smoothly...he even took the items out of my old car and put then in my new car! What a gentlemen! A pat on the back also goes to Terry, the Certified Tech Expert! Before I drove off in my beautiful new car, she sat in the car and explained everything from how to set the seats to the many touch screen options! Wow! What patience !! How lucky McElveen is to have these two gems on their amazing team which includes the receptionist to the business office !!

I purchased a 2023 Acadia recently. My sales agent was Tommy Bennet, and Terry Teibert provided the technology overview. Tommy was professional, personable, and very knowledgeable about the vehicles available for sale. I appreciated his working to obtain the best possible purchase arrangements available. I will highly recommend him to my friends. Terry provided a most excellent technology overview of the vehicle in both a personal and expert manner. This is my third vehicle purchased at this dealership and continue to find it family and service oriented. I have already and will continue to recommend it to my friends and colleagues. I am also looking forward to working again with Jennifer Crank for my vehicle service needs.

Waited 3 weeks for appointment to get oil change and tire rotation. contacted by the dealership multiple times to verify appointment to include day of appointment. dropped vehicle off for the service and was contacted an hour later to verify the service I needed. after a few hours I was contacted again to let me know that they not only couldnt provide the service requested the day of appointment but fater much conversation with service dept and the manager, it was determined they can not provide the service at all and actually recommended I get my vehicle serviced elswhere. Horrible customer service and will do just that!