Reviews
It was a wonderful experience buying our car from
It was a wonderful experience buying our car from McElveen Buick. They were so helpful and friendly. Exceptional service!!
It was a wonderful experience buying our car from
It was a wonderful experience buying our car from McElveen Buick. They were so helpful and friendly. Exceptional service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
HORRIBLE Service department.
HORRIBLE Service department. We needed service on our vehicle and allowed McElveen Buick GMC to perform the necessary work. While they had our family vehicle in the service department we received an OnStar diagnostic report via email showing all sensors working. Upon picking up the vehicle, the TPMS, tire pressure monitoring systems were not working on all four tires. Let's reiterate, while the vehicle was in POSSESION of the service department, we received an email from OnStar that ALL sensors were working. We asked the service department to fix the TPMS back to working order. The Service Department presented us with a $6300 estimate of items that needed repair and a 6-8 day window for repairs to be completed BEFORE they would fix something they broke. NEVER EVER EVER will we use McElveen Buick GMC for anything. Dishonest, greedy and unprofessional would be the words I would use to describe the Service Manager and his associates.
HORRIBLE Service department.
HORRIBLE Service department. We needed service on our vehicle and allowed McElveen Buick GMC to perform the necessary work. While they had our family vehicle in the service department we received an OnStar diagnostic report via email showing all sensors working. Upon picking up the vehicle, the TPMS, tire pressure monitoring systems were not working on all four tires. Let's reiterate, while the vehicle was in POSSESION of the service department, we received an email from OnStar that ALL sensors were working. We asked the service department to fix the TPMS back to working order. The Service Department presented us with a $6300 estimate of items that needed repair and a 6-8 day window for repairs to be completed BEFORE they would fix something they broke. NEVER EVER EVER will we use McElveen Buick GMC for anything. Dishonest, greedy and unprofessional would be the words I would use to describe the Service Manager and his associates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This dealer are crooks.
This dealer are crooks. Used for multiple large repairs for company vehicles. They are NOT thorough with diagnosis and when challenged with this they accept ZERO accountability ability. How does a certified technician offer a professional diagnosis that says “computer issue” and ect when the plug wires are hanging by a thread and the plugs have NO porcelain left and are burnt completely? But they take zero effort or responsibility. I have bought 2 transmission repairs from them as well as spent over 15k in the last few years despite covid. You’d better run from them!
This dealer are crooks.
This dealer are crooks. Used for multiple large repairs for company vehicles. They are NOT thorough with diagnosis and when challenged with this they accept ZERO accountability ability. How does a certified technician offer a professional diagnosis that says “computer issue” and ect when the plug wires are hanging by a thread and the plugs have NO porcelain left and are burnt completely? But they take zero effort or responsibility. I have bought 2 transmission repairs from them as well as spent over 15k in the last few years despite covid. You’d better run from them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is my third GMC Yukon which I absolutely love.
This is my third GMC Yukon which I absolutely love. I saw it on your website and discovered that my brother knew one of your best salesman, Ronald Lawrence. Long drive but definitely worth it. He called him up & he had it waiting on me. This was one of the best purchases I have made. Ronald made the experience fantastic with his professional & charning personality. WAY TO GO Ronald, keep up the good work, dealership better hang on to this great salesman. Seriously, thank you for all you did. Cecelia
This is my third GMC Yukon which I absolutely love.
This is my third GMC Yukon which I absolutely love. I saw it on your website and discovered that my brother knew one of your best salesman, Ronald Lawrence. Long drive but definitely worth it. He called him up & he had it waiting on me. This was one of the best purchases I have made. Ronald made the experience fantastic with his professional & charning personality. WAY TO GO Ronald, keep up the good work, dealership better hang on to this great salesman. Seriously, thank you for all you did. Cecelia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased an all new Buick Envision Avenir from this
I purchased an all new Buick Envision Avenir from this dealership and I LOVE IT! My salesman Ronald Lawrence made it such a pleasurable experience with a comfort and trust level you would never expect while purchasing a car. His sense of humor was a huge bonus. I was in and out in no time at all. If you are looking to make a purchase, I highly recommend reaching out to Ronald Lawrence to make your vehicle purchase a seamless experience.
I purchased an all new Buick Envision Avenir from this
I purchased an all new Buick Envision Avenir from this dealership and I LOVE IT! My salesman Ronald Lawrence made it such a pleasurable experience with a comfort and trust level you would never expect while purchasing a car. His sense of humor was a huge bonus. I was in and out in no time at all. If you are looking to make a purchase, I highly recommend reaching out to Ronald Lawrence to make your vehicle purchase a seamless experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Recently purchased a new GMC Sierra 1500.
Recently purchased a new GMC Sierra 1500. It took me 7 or 8 trips to the dealership to make up my mind exactly which vehicle I wanted. The entire time I had Ronald Lawrence as my salesman, he has the patience of a saint. He was very professional and has a personality to match, I would highly recommend R.L. and the dealership for your next purchase.
Recently purchased a new GMC Sierra 1500.
Recently purchased a new GMC Sierra 1500. It took me 7 or 8 trips to the dealership to make up my mind exactly which vehicle I wanted. The entire time I had Ronald Lawrence as my salesman, he has the patience of a saint. He was very professional and has a personality to match, I would highly recommend R.L. and the dealership for your next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a Yukon from Ronald Lawrence and the process
I bought a Yukon from Ronald Lawrence and the process couldn't have been easier. Every one of my questions were answered in a timely manner and the transaction did not take very long to be completed. I highly recommend you go see Ronald at McElveen for all your vehicle needs. Cheers
I bought a Yukon from Ronald Lawrence and the process
I bought a Yukon from Ronald Lawrence and the process couldn't have been easier. Every one of my questions were answered in a timely manner and the transaction did not take very long to be completed. I highly recommend you go see Ronald at McElveen for all your vehicle needs. Cheers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased my new GMC Terrain in March 2024!
I purchased my new GMC Terrain in March 2024! This is my 4th vehicle purchased through McElveen. My experience on each one that I have purchased has been the best out of all the dealerships I have bought vehicles from. Having one of the best salesmen working with me makes the experience of buying a new vehicle so much nicer and the process goes smoothy! Ronald Lawrence has been my salesman for the past 15 years. He is passionate about his job and knows the business. He listens to his customers and gives them the best experience when it comes to buying a vehicle. I don’t know anyone that enjoys sitting in a dealership waiting for hours. I don’t but, Ronald and the staff work hard to get you out as quickly as possible with the vehicle that you want! I give McElveen and my salesman 5 Stars!
I purchased my new GMC Terrain in March 2024!
I purchased my new GMC Terrain in March 2024! This is my 4th vehicle purchased through McElveen. My experience on each one that I have purchased has been the best out of all the dealerships I have bought vehicles from. Having one of the best salesmen working with me makes the experience of buying a new vehicle so much nicer and the process goes smoothy! Ronald Lawrence has been my salesman for the past 15 years. He is passionate about his job and knows the business. He listens to his customers and gives them the best experience when it comes to buying a vehicle. I don’t know anyone that enjoys sitting in a dealership waiting for hours. I don’t but, Ronald and the staff work hard to get you out as quickly as possible with the vehicle that you want! I give McElveen and my salesman 5 Stars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff was very helpful and made it an enjoyable
The staff was very helpful and made it an enjoyable experience to buy a car. Your employee, Keem Grahm, went out of his way to make sure that our buying process went as smooth as possible.
The staff was very helpful and made it an enjoyable
The staff was very helpful and made it an enjoyable experience to buy a car. Your employee, Keem Grahm, went out of his way to make sure that our buying process went as smooth as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your employee JEFF HALLER, is one top notch salesperson .
Your employee JEFF HALLER, is one top notch salesperson .. such a great way of salesmanship .. he is so well informed about every car on the lot Such a people person .. Will go to any length to satisfy the customer .. no pressure , just top notch customer relations .. too bad you don’t have more like him …. What a treasure
Your employee JEFF HALLER, is one top notch salesperson .
Your employee JEFF HALLER, is one top notch salesperson .. such a great way of salesmanship .. he is so well informed about every car on the lot Such a people person .. Will go to any length to satisfy the customer .. no pressure , just top notch customer relations .. too bad you don’t have more like him …. What a treasure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase