Reviews
Wouldn't buy there.
When I called the receptionist did try to forward me to General Sales manager named Tommy. I asked to speak to a higher authority and she assured me I would get a call next day. Never got a call. Anyway, I love my Acadia I purchased at Baker.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Oil change
Have been using McElveen for many years now. Everyone has always been polite and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Great service. Always 100% satisfied with sales and service there. Todd Smith does a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil change service
Great place to get ur oil change! All stuff are very friendly!! My consultant was Candi Smith! Amazing lady! She explained me everything in details what's goong on with my car and gave me advices! Thank you so much! Definetly recommed this place!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buick Enclave
We stopped in at McElveen Buick today for the first time, looking for an SUV and comparing vehicles with three other SUVs. Corry, the sales rep who greeted us. was really knowledgeable about not just his brand but the others as well. Moreover he was very time sensitive, as we requested, in view of the high temp outside today. We visited with our dog, a large Malamute, and we were welcomed with open arms! After a test drive, we met the mgr, discussed pricing and availability and all in a matter of minutes and no pressure. WOW! We definitely recommend this dealer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Treat you like garbage
I will never go back to mcelveen terrible customer service all they want is high down payment and put you in a vehicle that is scratched up tore up interior beer caps and cigerette packs all in vehicle terrible experience save your Time and money go somewhere else I'll tell everyone I know and I know a lot of people..
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fixed Baker GMC's mess up!
I own a GMC Terrain and I had excessive engine oil consumption. Baker Motor Company GMC diagnosed the problem and got payment to fix it from GMC. The experience was aweful, Chris Cosner at Baker is arrogant, disrespectful, has little to no regard for women and is a total disgrace to the GMC Brand. Baker got my vehicle kept it over a week without giving me any updates, I got the vehicle back and it was worse than when I originally took it to them. I was devastated, GMC advised me to try Mcelveen and that was the best choice. They worked with me to get a clear and accurate oil consumption test. Once they confirmed that it was still consuming excessive oil even after Baker GMC supposedly fixed it they did the right thing and had me reach back out to Baker to allow them to fix their own mistake. CHRIS COSNER refused to fix my vehicle. I reached back out to GMC and they worked directly with Mcelveen to get my vehicle fixed within a week. I first took my vehicle to Baker GMC in October 2017 and they still haven't gotten it right. Their technicians attempted to repair it and made it worse. Brendan and his manager found Bakers mistake, corrected it, and worked with GMC to hold them accountable. McElveen has been trustworthy and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Would buy from this Dealer
I had the fortune to work with Matthew Boone, he's laid back with zero "hard sell". He's very knowledgeable and walked me through process, have yet to purchase my vehicle, but it wasn't from the lack of his trying ;)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
McElveen True Auto North Charleston, SC
Our car buying experience with McElveen True Auto of N. Charleston was truly pleasant. Our Saleslady Bree was very polite, knowledgeable and is a true asset to McElveen True Auto. We are very happy with our experience and our purchase, thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great salesman poor quality inspections on used vehicles
I purchased a 2007 chevy 1500 from the dealer. The salesman that helped me was very helpful and took care of me the whole time I was there. 2 weeks after driving the truck the torque converter goes out. Not their fault stuff happens. They fixed it and sent me on my way. Not even a week after receiving the truck i take it to get an inspection done at firestone. Now I have over $1000 in labor alone to fix the truck because of an oil pan gasket and rear pinion seal and of course the warranty I purchased is useless. You can buy used from them if you want but just know you will get screwed when it comes to inspections done on the vehicles they sell. All they want is your money and if that means you being stranded on the side of the road then so be it. I will never buy another vehicle from them and will be sure to let everyone I know to do the same.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
