Green Buick GMC

Went in to test drive 2 SUVs. The one at my price point and mileage unfortunately needed some brake/rotorwork and could hear some muffler noise. 90 day warranty was kind of a red flag.. the other one was borderline price point, but drove great. Both cars had been on the lot for over a year.. One even had a dead battery so i couldnt test drive it the first time i came. I was hoping for a deal as long as theyve been in inventory.. They told me they're "priced to sell". and wouldn't budge on the price. 2 months later the vehicle is still there. The saleswoman was new but very nice and went to bat for me.

Went here on 3/11/23 to look at a certified GMC Terrain. The one we found we the features we wanted including remote start and power lift gate. Unfortunately, both remotes we were given did not have the buttons for the remote start or lift gate. We were basically told we'd have to buy our own remotes and have them programmed at our expense. We were stuck between a rock and a hard place as the vehicle fit our needs and budget almost perfectly. There was never any offer of us buying the remotes and them programming them as a shared expense and good customer service. I called GMC and all they said was sorry but the dealership is independently owned and they were unable to help us. While staff was friendly and a nice clean dealership, this remote issue has left me with no choice but to post a less than desirable review. If you go here, understand you may very well buy a car with features would won't be able to use as intended. You would think a factory certified vehicle would be completely up to par not well, it's mostly there. My advice, go elsewhere that makes sure you are 100% completely satisfied and works with you to come up with mutually amicable solutions. There are lots of choices out there. UPDATE: The owner reached out with an offer to sell me remotes for cost. I still have to pay for those. There's doing what you have to and doing what's right. They just do what they have to. A couple hundred dollars to them is worth loosing a new customer. I stand by my review. Lots of dealerships to choose from. If you're like me, customer service is everything. All you get here is lip service. Go elsewhere. After looking at other Google reviews, it appears they have a big lack of communication internally and with customers and they are not willing to go the extra to make a customer happy when they have a reasonable request.

My husband and I cannot recommend this dealership. Please be warned. We called first thing in the morning to purchase a new GMC Denali with Amiee. She sent us pictures, we told her not to sell the vehicle and that we wanted it. She NEVER asked for a deposit which we immediately would have provided. She said she would “guard it with her life.” We sent her pictures of our trade. She stopped responding. She then TEXTED us and told someone else bought the vehicle from under us and that she was sorry. She didn’t have the decency to call and tell us. We then called and spoke with a manager who said he would review the messages between us and Amiee. He called us back, admitted he didn’t even look at the messages and told us sorry for the bad business but it was sold. We have purchased many new cars before and have never dealt with unprofessionalism on this level. You put a lot of trust in individuals that work in car sales that they are there to help you and guide you through the process, not screw you over. I typically wouldn’t leave a review but don’t want anyone to ever be put in this position again.

I like dealing with Green Buick of Davenport, Ia they have good service. I will recommend family & friends to them.

After getting an oil change, my vehicle started losing oil took it back. They said it was a coolant line for the oil, I have a warranty when I purchased it they said they would give me a loaner now they tell me they can?t give me a loaner I need to take the shuttle I work from 6 AM to 3 PM they get back to me, but they can find a loaner vehicle. One thing after another with this dealership, when I had the oil changed, they brought me my filter told me I needed new filters for the air and cabin air, I had just replaced them two months ago, so it seems kind of funny after I told them to learn their job And all I needed was in oil change that oil cap dripping on my driveway makes you wonder if they broke the line on purpose. This would not be the first time that I took a vehicle in for service and miraculously something started leaking or broke shortly after.

They told me the market on mine was 200 and they wanted 5000 for theirs mines the same year with less miles they are nothing but a rip off

I showed up alone to trade my suv in on another one. Being a female they tried to steal my suv right under me knowing it is worth way more than $4500. Also told me my tires were bad as they still have 8.2 tread out of 10. So they are basically new. Then I had told some friends and family I’d gone there and they told me Green family are rip offs. I received a few calls and text messages from other than who I first talked too, to no reply after I answered them. Just left me hanging. Never would I recommend this car dealer to anyone!!

Drove 2 hours to look at the truck, major engine tick, was listed as having it, check engine light on, exhaust timing according to my reader. kept dropping oil pressure when idling. Kept wanting to add on insurance, xxx, I have insurance don't need it from your provider. added on extra fees to process the title. that's your cost to do business not mine. Wouldn't accept my form of payment.. xxx lost a sale over not accepting a CC over a set amount?? and no flexibility on that.. shesh. Kept trying that line "we'll get that much at auction" maybe, but you still have to pay to ship to the auction AND pay the auction house to sell it, so Gross 5500,, net 3500-4000. and I had "cash" in hand to pay right then.

The repair parts are WAY overpriced! The DEF tank was drained and NOT refilled!

Smooth, fast, and easy service. Showed up with intentions of only looking at vehicles, but ended up buying a new truck that day!