Isaacs Pre-Owned Auto

BUYER BEWARE SOME of the vehicles sold by this business may have pre-existing conditions. I purchased a Subaru at the end of January and it had 3 issues. First, the air conditioner did not work because it was void of freon plus the fact that the oring seal on the high pressure side wasn't the right one so the product all leaked out. They paid for this item which was odd. Second it had a major issue with valve body malfunction which in turn set off the dashboard lights disabling many safety features including eyesight and even cruise control. This is a problem with some Subarus. I was even requested the 2nd week of February not to take it to Subaru without discussing with the seller dealership. If you keep driving the vehicle like this with the dashboard lights activating the transmission can be ruined. They suggested taking to Big O tire who don't work on transmissions. All they do is clear the secondary codes which eventually come back. The rear brakes also had only 2mm pad left which is at a critical safety limit and need immediate replacement. It's a good thing I took it to a Subaru Dealership. It cost over 3K to fix these issues. The seller dealership just sat on their hands. Implied that it should be taken to Big O tires, right!? The tires were even under inflated to boot. Vehicles like this shouldn't be on the market without being inspected and/or fixed beforehand. As-is is one thing but this is absurd. If you do want to make offer on a vehicle it's a feasible idea to have THEM take it to a dealership to be inspected first. "We will make this right" is what was stated to me.

They sold my daughter a car and two weeks later the transmission began slipping in it. Very difficult to deal with. They could care less the car doesn’t work. Shiny penny… looks good on the outside, but mechanically a piece of junk.

Great Experience!! Sent email to confirm availability, scheduled a test drive. Friendly, knowledgeable staff, thanks to Dustin & Ian for their help!

Sold a car with a bad code. Sold it with a extended warranty. It was major head work. Ali he did was recommend a mechanic of his choice.

Excellent place to test drive and most likely buy a car. Great customer service . Great cars. Had one of the best experiences. Will be 1 happy customer very very soon.

Amazing people! They are honest and very helpful. They made me aware of any issues with the car and got them fixed for me. The whole process took less than an hour. There is absolutely no pressure there. Ian was great, definitely recommend.

Got one car from the New Albany location and two from the Jeffersonville location these people are excellent to deal with trustworthy , beyond my expectations

First time buyer at the New Albany location, awesome people to deal with ! Great service, had an issue with the vehicle I bought that the salesman pointed out to me and he had a shop fix it before I picked it up after the sale was already made ! Top notch, I will be buying from them again, love honest fair people

Ian went above and beyond ANY car salesman I've ever had the pleasure of doing business with. He spent 2 days and made probably dozens of phone calls to get the loan I needed to put me in the car I wanted, I'm sure people got tired of hearing from him while he was working on getting me the right loan....Thank you Ian, you're a life saver....

My wife and I recently bought a van to replace the one that was totaled on Christmas Day. Every bell and whistle works on our 2014 Chrysler Town and Country. It runs and rides great. Issacs is the BEST car buying experience we EVER had and we are now looking at possibly buying another vehicle from them. Dustin Isaacs and his staff are awesome.