Reviews
Quality sales and service
Bought a 2018 C300 from this dealership. The service has been outstanding. My service advisor is Jackie, who always goes above and beyond to make sure I am comfortable in every way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sterling, your review is everything we hope to see! We're thrilled our team has provided fantastic service and that Jackie has been the ideal service advisor for you. Safe travels, and we look forward to working with you again at Mercedes-Benz of Catonsville!
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The service at Mercedes Benz of Catonsville was excellent. I would highly recommend their service department also their sales department. They are the best.Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We're so glad to hear that you had an excellent experience with both our service and sales departments. Your recommendation means a lot to us. Drive safely, and we look forward to working with you again next time!
Car service.
My service was excellent. Nana was my advisor. He took care of me in a timely manner. I was very pleased with the service. I really appreciated the car washing/cleaning. I was very unhappy with my previous advisor but Nana took over and did an excellent job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kareen, thank you for the great review! We're so glad that Nana could provide you with excellent service and turn your experience around. Your satisfaction is our top priority at Mercedes-Benz of Catonsville. Have a wonderful day!
The customer service was perfect.
The customer service was perfect. The service for my car was quick fast and efficient. Andre was my advisor and is always on top of his game. His customer service is excellent. The down side was, who ever worked on my car went through all the compartments and stole money that was in my arm rest. My arm rest was filled with coins worth over $100 and when I got my car back the coins were all gone. It’s nothing worst than a thief.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
While we're delighted to hear that Ande demonstrated our commitment to customer service, the rest of your review is very concerning to read. We take claims like this very seriously and I'd like to speak with you directly. Please reach out at your earliest convenience. Thank you, Marianne Queen - Customer Relations Manager - 4438308950
Service
I was pleased that my appointment was right on time. I was provided a loaner . That was great. It helped me to get to my other errands. The staff was very professional. Everything was explained. On the overall, the service was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, we're so glad to hear that you had a great experience with us at Mercedes-Benz of Catonsville. Thank you for choosing us and taking the time to leave your positive review. We hope to see you back again down the road!
I was very pleased with the excellent service I received.
I was very pleased with the excellent service I received. The support staff were also excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for working with the Mercedes-Benz of Catonsville team, Renee!
Horrible customer service & ignorant & some disrespectful
Horrible customer service & ignorant & some disrespectful service technicians. Not much loaner to get your car to service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Customer service is our top priority so it's very disappointing to see we've let you down, Rashid. This certainly does not sound like the courteous and accommodating assistance we strive for and I apologize. I understand you're upset, and I'd like to speak with you about your experience directly. If you're willing to discuss this further, please reach out. Thank you, Robert Escobar - Service Manager - 443-860-3272
Terrible service.
I took my two thousand and fifteen mercedes ben's m l three fifty for an a service oil change now my Engine light is on My engine has a rumble to it when I'm driving It. My car was fine until I took it in for this service Any other time I took it in for this service It only took a few hours? To be completed. This time it took them A-day and a 1/2 to complete. The service And then. They? Give me a list of all these things that need to be done Terrible service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for bringing your experience to our attention. This does not sound like the quick and efficient service we aim to deliver and I apologize for the long wait time and engine noises. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. I would appreciate the chance to speak with you directly about your experience and see what we can do to make things right. Please give us a call at your earliest convenience. Thank you, Robert Escobar - Service Manager - 443-860-3272
Wow the service is way better then used to be
My server ce manager is excellent service at this dealership has improved exponentially. There’s a reason why it’s always so crowded because of fair repair estimates and attention to customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we are thrilled to hear that you had an excellent experience with our service team at Mercedes-Benz of Catonsville! Thank you for your kind words and for choosing to do business with us. Safe travels until we see you next time!
Andre was very professional and explained everything step
Andre was very professional and explained everything step by step got out in a timely matter. The staff were very friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! It's great to hear that Andre provided top-notch service and that our friendly staff was able to assist you. Safe travels, and we hope to see you back again at Mercedes-Benz of Catonsville!