Mercedes-Benz of Catonsville

Worst experience ever at a repair shop. Was told they would look at my vehicle on a Tues. dropped it off on Mon night and rented a car for the week. Fri, they still had not looked at my vehicle. I could have used my vehicle and not had to rent a vehicle the whole week. I had taken it in to have a sensor fixed. While my vehicle was in the shop they broke an additional part, that was not an issue beforehand, that cost 3x the original repair. The part that was broken then made my vehicle "undrivable" and would need to be towed if I wanted to take it somewhere else. This left me with my vehicle stuck at their shop and at the mercy of them. Would give 0 stars if available. Would not recommend. All previous experiences with Mercedes dealerships have been excellent. This one is horrible.

Worst experience ever at a repair shop. Was told they would look at my vehicle on a Tues. dropped it off on Mon night and rented a car for the week. Fri, they still had not looked at my vehicle. I could have used my vehicle and not had to rent a vehicle the whole week. I had taken it in to have a sensor fixed. While my vehicle was in the shop they broke an additional part, that was not an issue beforehand, that cost 3x the original repair. The part that was broken then made my vehicle "undrivable" and would need to be towed if I wanted to take it somewhere else. This left me with my vehicle stuck at their shop and at the mercy of them. Would give 0 stars if available. Would not recommend. All previous experiences with Mercedes dealerships have been excellent. This one is horrible.

“Miss Taylor Jones and entire staff very friendly,quick,professional did very good job.I personally very appreciate .Thank you.

Best customer service department in the Maryland area. Entire staff is helpful and very friendly. Yousef is the best and my salesman (Tiger) is also excellent

Very friendly and accommodating. They ended up just updating some computer software. We will hope that will solve the problem where the car just shutdown.

Exceptional service provided by the service advisor, Yousef. He’s knowable, professional and personable. I continue to visit the dealership because of him. He is truly an asset to the corporation.

As a new owner of a Mercedes-Benz I strongly recommend Koons Mercedes-Benz of Catonsville and not some **** _____ independent shop in the area. I was not looked down on in anyway because my car was an older used car with over 200 thousand miles on it. Ms. Jackie Pressman literally went above and beyond to explain to me everything from getting the initial diagnostic to the oil changes to the follow up.

Great service polite friendly prompt. Andre is always very helpful and efficient. . Service is good and quick

Great service, scheduled loaner for easy drop off and return. Did nice job cleaning vehicle

Andre is the best hands down!!!! He is extremely professional and knowledgeable! Andre deserves a raise!