Thoroughbred Ford

Horrible customer service. Waited about 45 mins for a salesperson, Noone ever came to help out. Tried requesting vehicle information online, as in person obviously isn't there thing. Not one phone call, looked online a few days after stopping by and trying to contact online. Vehicle sold...

Went well. Only problem was it took eight months for Ford to get it to the dealership.

I have had great service there for years. However, they tried to push expensive services on me that are not required in my Ford manual thousands of miles before necessary. Big turnover of staff I noticed. Not sure what is going on at the management level. Service manager is pushing BG products and not Ford Motorcraft. Maybe will buy a Toyota next time.

When looking for a new truck, go to Thoroughbred Ford and ask for Eric Flickinger. Eric works very hard and very efficiently to insure you are not wasting any time. If you are looking for a particular color and equipment package , Eric will bring the truck to you at the front door with the air cooling your future truck for your test drive. Enjoy your drive and prepare yourself for an excellent buying experience.

Looking to buy a car they have been emailing me and trying to make my new car experience good . I have looked at several cars here

The waiting area and showroom are small but they are friendly, helpful and trustworthy.

There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred as a dealer to anyone I know. I came in for diagnostics on my vehicle after having intermittent issues with my power steering failing. I had been watching my fluid level for a couple weeks, and was unable to easily determine an issue on my own. I brought my vehicle in for service and after 1.5 hours, was told that my entire rack and pinion system needed replacement and was seeping fluids. I knew immediately that this did not sound accurate since I knew I had no change in my power steering fluid levels. Because of this, I went for a 2nd and 3rd opinion from 2 other Ford-certified mechanics. I asked both to especially look at the rack and pinion, and both informed me that the initial assessment I received for my vehicle was incorrect, and that the issue was actually my power steering pump beginning to fail. Upon more questioning from both mechanics, I learned that there was no evidence of leakage, and there was no damage needing repair on the rack and pinion. Upon learning that the assessment I received from Thoroughbred was incorrect, I called the customer service at the dealer - as I was not satisfied with the service I received after learning I was not told the truth - in an attempt to recoup the $125 "diagnostic" fee I was charged. I was treated with extreme disrespect from Kevin Adams (the Service Manager), saying things like "there was no way that his mechanic could be wrong," that "I had no business requesting a refund, and that "unless I had proof, he wasn't going to do anything." I do in fact have a receipt, and asked what I needed to do to get this made right. Kevin told me to call back the next day. It has been 2 weeks since this occurred, and Kevin has yet to return my call. Because of the way I was treated, I requested to speak to someone else. I was sent to a very kind lady who worked under George O'Sullivan. I told her my concerns, and she told me that George would call me back. It has been 9 days and George has not called me back. On top of all of this, upon purchase of my vehicle in January 2017, I was given an incorrect spare key, and only learned of this at a time where I needed my spare key to get into my vehicle. I've reached out multiple times around this as well and have yet to be given a replacement key. I would just like these issues to be made right. This has been an extremely negative customer experience to the point where I will never recommend Thoroughbred Ford to anyone for service or the purchase of a new vehicle. The receipt I did receive from Thoroughbred states to call customer service if you aren't completely satisfied - do so at your own risk, and don't expect your issue to be resolved.

Our family has had the pleasure of purchasing a few cars with Justin Savage. He goes above and beyond for his customers and honestly made us feel like family! If you are looking for a no hassle straight forward, honest salesman Justin Savage at Thoroughbred Ford is your man!!

Looking for a new truck have not found one yet still looking

I have purchased numerous vehicles from thoroughbred and have always enjoyed the purchasing of and getting my vehicles serviced there. Love my 2017 ford focus.