Westgate Chrysler Jeep Dodge Ram

My Jeep has been sitting at this dealership for almost 2 months and they will not provide me with an eta for repairs. I have been ignored by the service writer and manager for over a week now. Also, not a great car buying experience.

For a week plus I asked for specific close up photos and never received them. I had let the dealership know that I would be there on Sunday. When we got there I spoke to a salesperson but they could not locate the car. It had evidently been sold!

Stay away from this dealership they are crooked and will not honor customers it’s very unprofessional

I purchased a 2019 Jeep Cherokee in December 2018 from this dealership. I was very satisfied with the service center until the last 4 months. The service in the Jeep Service area STINKS. I think I have seen the service change in this area since assuming new management in the Jeep Service area. There is no flexibility in walk in service, long wait times for service, over booking, a broken internet service appointment system, etc. I went in on November 25, 2024 for check engine light on and the diagnostic test showed a throttle system malfunction. I was advised by the gentleman in the service area I should not drive the vehicle as it could breakdown or shut down at any time. The gentleman adivsed me to make an appointment for service. I made an appointment online and got a confirmation for Dec.7, 2024 at 12 noon. I arrive at the Service Center to drop the vehicle at 10:30 am to only be told I did not have an appointment. I show the gentleman the email confirmation and serveral appointment reminders on my phone. He said, "Well yeah no we can't do your car today." He shrugged then said, "Yeah sorry." I felt very disrespected and told him that was xx. I waited almost 2 weeks for an appointment and could have made an appointment with another Jeep service center. I know Westgate Jeep has lost a loyal customer because I am done. I will take my money and business elsewhere.

I purchased a car new and my first experience with service has been horrible. I had to initiate constant follow ups & open a case with Dodge to get prompt resolution. All said and done, the work performed was done well (albeit from a 3rd party). I won't go into a long writeup of everything that has transpired over the past 2 months as there were multiple fumbles. The net net is that you will not feel like you are a valued customer, the left hand does not know what the right hand is doing, you will have to chase them and be prepared for non-call backs and missed commitments. My first oil change is "free" as part of my purchase however I will not be going back. I guess I am lucky that this was not a more serious problem.

I bought a vehicle from this lot, couple days later realized the front bumper had huge scratches down the side. I contacted the sales guy and he told me the car wasn’t like this when I purchased it. Which is xxxxxxxx. I left town the following day and realized it when I returned home. They sold me a damaged vehicle.

I specifically asked about Any damage to car/top. Said it was in very good condition. When I got there there were fraying and rips on the convertible top on Bentley . He mace showed me a c8 corvette I liked and the was in town for a graduation and would return sat to get c8. I got a call it was sold by a female from the dealership. Then 2 days later back at he me(9 hrs away). I get a price cecreduction notic on exact c8 . Not real professional! One positive note the dealership had an incredible selection of cars!

I purchase a call from them in July and the radio didn't work. But I was promised that they will fix it. I took my car to them four times driving over 110 Mi to the dealership from my home. And they never fixed my radio each time. Now they cut off communication acting like I supposed to just keep a car with a radio that don't work. Don't buy used car from these people they don't keep their word. My experience with them is a total zero. The salesperson was great but the sales manager sucks.

Very happy with the purchase of my 2017 Dodge Ram 1500! Excellent service and reasonably priced.

I purchased a used jeep rubicon and when I looked at it looked great and after driving it it had a little bit of a shake in it but I figured it was just a tire out of balance but that wasn’t bad enough to stop sale. I was told that there service department checked it out and they came up with no problems they said. I also asked about the stop and go engines stops when you stop well it did not work when I test drove it and checked why and it said auxiliary battery was charging however I was never told the battery was actually bad nor disclose it was bad. Which the service department had to know if they went through it. Also the seats leather looked very good. However when I get home I find a split in the seam someone had superglued it together and it came back apart again. I drove it yesterday and the jeep completely would not start why because auxiliary batter drained main battery so towed it to local jeep place here and come to find out the batteries needed to be replaced and they said it should have been caught up during their check. Also the right front wheel was warped somehow probably hitting a pothole or something near that. The seat was told needs to be repaired the correct way taken off cover and resowing it but the glue would still show. I would not recommend this place to buy however I would if he worked elsewhere recommend the sales man he didn’t know anything about the problems. Now after a grand to have batteries replaced and installed plus having another 300 plus to have seat fixed. A very disappointed customer. And will sell it or trade for another one but definitely will tell whoever gets it the truth about it.