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Gateway Subaru

(1,275 reviews)
2021 state dealer award
View 10 awards
2021 state dealer award
2026 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (833) 617-5931 (833) 617-5931
Used (855) 550-0636 (855) 550-0636
Service (866) 337-9070 (866) 337-9070

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See all 13 vehicles from this dealership.

Reviews

(1,275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gateway Subaru from DealerRater.

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Gaslighting and disrespectful--don't expect much for any trade-ins. Didn't even drive my trade-in for an accurate appraisal and offered way below KBB and Edmunds.

Gaslighting and disrespectful--don't expect much for any trade-ins. Didn't even drive my trade-in for an accurate appraisal and offered way below KBB and Edmunds.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Joe Kostecki was awesome to work with! Super friendly, super helpful, and made the whole process easy. My wife and I drove away confident we got the right car at the right price. When you visit Gateway Subaru be sure to ask for West Virginia Joe!

Joe Kostecki was awesome to work with! Super friendly, super helpful, and made the whole process easy. My wife and I drove away confident we got the right car at the right price. When you visit Gateway Subaru be sure to ask for West Virginia Joe!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5 star experience at Gateway Subaru! Dave was pleasant and so easy to work with. He made the entire purchasing process (which can be extremely daunting) simple and quick. Highly recommend working with him!

5 star experience at Gateway Subaru! Dave was pleasant and so easy to work with. He made the entire purchasing process (which can be extremely daunting) simple and quick. Highly recommend working with him!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Excellent service, professional and courteous. Joe Kostecki and Jennifer Duncan made the buying and financing process convenient and approachable. Would recommend.

Excellent service, professional and courteous. Joe Kostecki and Jennifer Duncan made the buying and financing process convenient and approachable. Would recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Just spent a few days looking at 2026 Outbacks. Wow! And the salesman, Joe Kostecki (WV Joe) did an absolute fantastic job helping me out — knowledgeable, helpful, informative, and overall Subaru expert. Of course I bought the car!!! No annoying sales techniques, no pressure, no games. A very pleasant experience that made the buying process smooth & painless!!! The sales manager actually stopped by to introduce himself, just to say hello & not squeeze me on a purchase. Everyone I met there was smiles & handshakes. Absolutely the right choice — the salesman Joe, the dealership & of course, my new Outback !!!!!

Just spent a few days looking at 2026 Outbacks. Wow! And the salesman, Joe Kostecki (WV Joe) did an absolute fantastic job helping me out — knowledgeable, helpful, informative, and overall Subaru expert. Of course I bought the car!!! No annoying sales techniques, no pressure, no games. A very pleasant experience that made the buying process smooth & painless!!! The sales manager actually stopped by to introduce himself, just to say hello & not squeeze me on a purchase. Everyone I met there was smiles & handshakes. Absolutely the right choice — the salesman Joe, the dealership & of course, my new Outback !!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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My wife and I had an excellent experience at Gateway Subaru. From start to finish, everything was handled professionally, efficiently, and without any pressure. Steve Dengler was great to work with on the sales side—very knowledgeable, patient, and easy to talk to. He made sure all of our questions were answered and helped us feel confident in our decision. Jennifer Duncan in finance was equally impressive. She explained everything clearly, made the process quick and straightforward, and ensured we were comfortable every step of the way. What really stood out to us was how smooth and transparent the entire process was. It made what can sometimes be a stressful experience feel easy. We’re very happy to now be part of the Gateway Subaru family and would highly recommend this dealership. Be sure to ask for Steve and Jennifer—they’re fantastic to work with.

My wife and I had an excellent experience at Gateway Subaru. From start to finish, everything was handled professionally, efficiently, and without any pressure. Steve Dengler was great to work with on the sales side—very knowledgeable, patient, and easy to talk to. He made sure all of our questions were answered and helped us feel confident in our decision. Jennifer Duncan in finance was equally impressive. She explained everything clearly, made the process quick and straightforward, and ensured we were comfortable every step of the way. What really stood out to us was how smooth and transparent the entire process was. It made what can sometimes be a stressful experience feel easy. We’re very happy to now be part of the Gateway Subaru family and would highly recommend this dealership. Be sure to ask for Steve and Jennifer—they’re fantastic to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Joe from West Virginia he was a used car guy at Gateway Subaru at Gateway Subaru. Let me tell you this guy‘s fantastic now he does he go over the vehicle with you. He shows you two times or three times if it takes it, he’s very good at work with he won above in his beyond his experience. I think he did a remarkable job some selling me my 2014 Subaru Subaru Forrester. I have love this car and he made it happen. he never disappointed me my family or my brother from the time we went in from the time we left we were just greeted with happiness thank you Joe from West Virginia. I will keep and tell everyone about you what a terrific guy you are.

Joe from West Virginia he was a used car guy at Gateway Subaru at Gateway Subaru. Let me tell you this guy‘s fantastic now he does he go over the vehicle with you. He shows you two times or three times if it takes it, he’s very good at work with he won above in his beyond his experience. I think he did a remarkable job some selling me my 2014 Subaru Subaru Forrester. I have love this car and he made it happen. he never disappointed me my family or my brother from the time we went in from the time we left we were just greeted with happiness thank you Joe from West Virginia. I will keep and tell everyone about you what a terrific guy you are.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I got my new car at Gate Way Subaru with nice assist from staffs. Thanks!

I got my new car at Gate Way Subaru with nice assist from staffs. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Joe Kostecki made the purchase of my Outback a great experience. He guided me through everything step-by-step and didn't rush me. He was friendly and knowledgeable and most importantly caring. Thanks Joe from WVA!

Joe Kostecki made the purchase of my Outback a great experience. He guided me through everything step-by-step and didn't rush me. He was friendly and knowledgeable and most importantly caring. Thanks Joe from WVA!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Knowledgeable and professional sales service. Vehicle sells itself. Our family’s 6th Subaru, and all A+.

Knowledgeable and professional sales service. Vehicle sells itself. Our family’s 6th Subaru, and all A+.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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