Chevrolet Van Nuys

First contacted them in late June early July about a 2018 Chevy Colorado. I was told the truck was on the lot. I submitted an offer and waited to hear back for Leo. Leo's communication through email once you submit an offer is horrible. He only gets back to you to tell you the truck is sold only to still see it on there website and other online car shopping sites. It seems they avoid negotiations by ignoring customer inquires. This gets worse once you tell them you want to use your own bank for financing. Seems my only option to buy the truck from them was to let them run my credit and take an option contract instead of just letting me finance with who i want to finance with. The whole car buying experience these days really turns me off from dealers. I reached back out to them this weekend about the truck, submitted my offer and got a counter response. I countered back but never got a response from Leo until the next day when i reach out again. He then informed me the truck was sold again.

I have been taking my Silverado to Keys Van Nuys for six years now. They have always provided me with excellent service and attention to detail. I could not be happier with the services they have provided me. I want to give a big thanks to Frank my service writer and the service manager Lalo (SP?), who helped me out again last week. Preforming routine services and repairs and quickly getting my truck back to me.

We had a great experience! Maurice and Flor are the very best! We love our new Trax and everyone at Van Nuys Chevrolet was so kind and helpful! HIGHLY RECOMMENDED for quality and great service!!

Thanks to salesman Carlos, Finance RJ, and Uncle Maurice for the best car buying experience! Thanks for making us feel like VIP customers! I’ll be back when we are ready to buy our 2nd car.

My wife and I had a phenomenal experience at Chevrolet Van Nuys! If you are looking for a new vehicle, this is the place to go. From start to finish, the entire team made the process seamless and stress-free: • Carlos: He took care of us through the whole process. He was attentive, knowledgeable, and made sure we found exactly what we were looking for. If you visit, definitely go see Carlos! • Maurice: He worked incredibly hard to get us the best possible deal. We felt like he really went to bat for us to make sure the numbers worked. • JP: He walked us through the entire finance process. He was professional, clear, and made the paperwork side of things easy to understand. The level of teamwork here is impressive. The entire staff was professional and a true pleasure to work with. Highly recommend this dealership to anyone in the market for a new car!

My visit was satisfactory over all; however. I did experience some frustration due to the extended wait time for the vehicle. Since it was Saturday and I had additional errands to complete, the delay prevented me from accomplish everything I had planned.

Horrible service. They do nothing but “verify” what you have already told them and say bring it back if it happens again. Your time is not valued neither is your intelligence. They talk down to you and try to get away with doing as little as possible. Zero follow through. And lies on top of lies on top of lies. Avoid at all costs.

I have been receiving notices to have my Toyota serviced for months. I don't drive that much and did not reach the mileage that was suggested from previous service.I went in today and was told I just needed an oil change. . I was there for 3 hours . I could have gone to Jiffy Lube or some other facility to have my oil changed in less than 3 hours.

Very nice experience as always. My service tech was very professional and thorough in discussing the maintenance needed on my car. I forgot my keyes when I left not realizing that I was using my spare key. I called and service tech said he was going to wait for me to drive back to pick up my keys. So grateful for his professionalism.

Sam Macuk is the guy you should see if you go here. Very kind, courteous, and didn't make me feel like a "stupid woman" driver like the first guy (who shall be nameless) did. After dealing with the first guy being rude just because I didn't get my oil changed at exactly the time the manual says I should (on my very low mileage car) and then telling me i had to leave my car for 2-3 days just to get a diagnosis on a code (not true), it was refreshing to finally talk to somebody who knew something about customer service and how to go the extra mile to help people. Sam understands that a little effort goes a long way and makes people remember you and ask for you again. Thanks Sam!