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Chevrolet Van Nuys

(441 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(441 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chevrolet Van Nuys from DealerRater.

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I always thankfully about Frank. He always smile

Very professional people. And they always explain everything very clearly. And when I asked any questions they always respond to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ricardo - Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we are glad that our team made such a great impression on you. Sincerely, The Keyes Chevrolet Team

Great service

Very friendly, fast and great service. They bring all the information you need and have a waiting room with water fruits cookies and coffee wifi and tv to make your experience more comfortable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jose - Our team is dedicated to provide a comfortable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Sincerely, The Keyes Chevrolet Team

Expert advise and friendly staff

Expert advise and friendly staff that is willing to help. My experience with the dealer was pleasant. Would recommend the service staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Yeva - It's delightful to know that we were able to provide you with such a pleasant experience. Thank you for taking the time to write this outstanding review and for your recommendations. We look very forward to seeing you again in the future! Sincerely, The Keyes Chevrolet Team

Great serviice department. Large facility.

Francisco is fantastic. My car was finished early, and was washed. The waiting area is very nice. Plenty of service advisors to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Christopher - Thank you so much for your review! We really appreciate your business and are so happy that Francisco could provide great service to you. We look forward to serving you again! Sincerely, The Keyes Chevrolet Team

Ok Customer Service, Inflated Prices

I gave 3 stars for customer service, but considering that I was able to repair the issue with another shop the same day for half the price I was quoted at Keyes, I would not recommend the repair shop.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience!

This was the first time my wife and I were leasing a car and we were a bit nervous about the experience. However, Keyes Chevrolet made us feel comfortable and the whole purchasing experience was practically painless. They were friendly, patient and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Christopher - Thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a comfortable and painless experience to each and every customer that enters our dealership. Please visit us if you have any concerns about your new car. Best, Keyes Chevrolet Team

Mrs hindi

Great place to buy a car go see my friend Joe Chahayed the sales manger for a great deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nurha - We understand that buying a car is an important decision and we are honored that you chose Keyes Chevrolet. Please feel free to contact us if you have any questions on your new purchase. We will be sure to pass along this great feedback to Joe. Best, Keyes Chevrolet Team

smooth proccess and large selection

It was great. Quick and easy process. Large selection of new and used cars. Customer service was good. Better than other car dealers in the area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

JC - Thank you for taking the time to share with us! The goal of the Keyes Chevrolet team is to ensure a quick and easy process for each of our customers. Please remember that we're always here to assist you with any future auto needs! Best, Keyes Chevrolet Team

Chevy Volt / Andrew Kinsey

Andrew Kinsey was a fantastic salesperson, he toured my wife and I around the dealership and gave me great information regarding the Chevrolet Volt, which is the car I was interested in. He was honest, forthcoming, and my wife and I were both highly satisfied with our experience and hope to continue doing business with both Andrew and Keyes Chevrolet in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chris, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Regards, Keyes Chevrolet Team

Great Service and Great People

The staff was very friendly and courteous. From the moment I pulled into the service area I was greeted promptly and asked if I had an appointment and what was the reason for my visit. Alicia got all of my info entered into your system and was delightful. I plan to bring in my 2014 Equinox for its 30,000 mile inspection very soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as friendly, and courteous. We look forward to seeing you again whether for routine service or for a purchase. Thanks again!! Regards, Keyes Chevrolet Team