Reviews
Used Car Purchase
Went as expected, but took a long long time. Salesperson was very apologetic about the prior days mishap and was very personable.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
good customer serives
nothing really the three cars we have bought from you have had to go to the shop within a week of buying for something or another.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
The thing I love about Roper Honda is the service dept. They took very good care of me in the past and they are the reason I purchased my Crv at Roper.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesman and used car sales manager are very rude
Had a question for the salesman, he couldn't answer it and instead of transferring me to someone who could answer the question, he got an attitude and hung up on me. I called back and talked to the used car sales manager, George, who immediately had an attitude with me. I have bought several cars through Roper and as a repeat customer, I should have been treated with respect, not with the attitude these guys bestowed. Definately not professional men and because of their treatment, I'll take my business elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ryan Knell and the entire Roper Honda Team!
In October I was shopping for a new car. I had a jeep that I loved dearly, but due to gas prices I couldn't afford to keep it. I found a Ford Escape on cars.com and stopped in to Roper Honda to test drive it. Ryan Knell was the sales consultant that approached us. He let us take the lead on what we were looking for and just asked us questions to guide our search. After looking at the Ford Escape, we asked about the Honda CRV as a comparison. He was very knowledgable about both suv's. He did not try to pressure us into buying a Honda over the used Ford which was really nice because we had been looking for awhile and all the other dealerships we went to we left because of the high pressure sales. We ended up looking at a Honda Accord and before we could even ask, Ryan had pulled up the carfax on it! The other dealership we went to that day argued with us and said we had to commit to the sale before they show a carfax. Ryan also took time to show us how to operate all of the gadgets the car offered. He even linked our phone to the handsfree device after we bought it! The first day I drove my car I got a nail in the tire and contacted Ryan. He let the service department know I would be in and Ropers service department fixed my flat at no charge! Buying a new vehicle can be a very stressful experience and I would highly recommend buying from Roper Honda in Joplin!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kathy is fabulous!
Kathy is fabulous! Have dealt with her before and definitely will again. Will always send recommendations to her.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
I have been very pleased with our experience here. I hope this is the start of a long relationship with Honda. Much credit goes to our sales rep, Danny.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
We purchased a 2014 Honda CRV from Roper Honda. We had a great experience with Cliffton Holcomb.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Love my new CRV! Easy lease experience and everyone was very helpful. Appreciate Ryan Knell, our salesman. He was super knowledgeable , friendly, and helpful. Would definitely recommend him to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Civic to Pilot
Kathy was awesome!! Answered all our questions and explained all our options we loved it!! We will share with family and friends!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
