Herb Chambers Kia

I contacted Herb Chambers Kia of Burlington on Saturday and spoke with Rodney Cadet. He told me I was the first caller on the vehicle and confirmed it was available. I asked for photos, which he said he would send, and I also asked to put down a deposit because I wanted to proceed with the purchase. Rodney checked with the sales manager and told me they would not take a deposit because the vehicle was still being serviced and cleaned. I made it clear that I wanted the car and asked him to call me as soon as it was ready. On Monday, Rodney emailed me 22 photos and asked if I wanted to move forward. I replied that I did want to proceed with the sale. On Tuesday morning, I called to finalize the purchase. Rodney was off, so I asked for another salesperson. I was connected to someone named Joe, who told me the vehicle had already been sold. I received no call, no update, and no notice that the car was being sold to someone else — despite clearly stating I wanted it and being told I was the first caller. This dealership wasted my time and showed zero transparency or professionalism. If this is how they treat a serious buyer before the sale, I can only imagine what happens afterward.

I mostly dealt with General Manager Matt and he went above and beyond!!!! When I picked up the car I dealt with Art and he was great!!! A wonderful experience!!!

Excellent service! I could not be more pleased with the salesman and Kia. I would recommend to another friend or family member. The Kia carnival was amazing for my family of twins.

The team was extremely helpful and supportive throughout the entire process. Everything was perfect, and I truly appreciate their excellent service.

Absolutely the smoothest and easiest car purchase we’ve ever made. Sales person was great!

It’s so amazing costume service, very nice people and make a perfect deal for everyone!!

Ram�n was a great sales person and helped us with everything we needed to know about how to make the purchase and the best deal

We’ve had a great experience with Burlington KIA for over ten years now, and especially working with Julian. He has helped us with every step of the way all these years, and every time the entire process has been smooth from start to finish. Julian is very helpful, professional, and straightforward, answering all our questions and making sure everything is handled properly. We truly appreciate the great service and would definitely recommend them to anyone looking for a vehicle. Thank you, Julian!

This was by far the best experience we've ever had buying a car. The sales rep, Wahab Abdul, was incredibly helpful and guided us through the various options without any of the usual sales pressure we've found with other dealers. A smooth process from beginning to end!

Great transparent process and very easy to work with. Thorough review of the car and not pushy all. Second time buying from this dealership and would go back!