Reviews
I had a very positive experience with the staff. I would highly recommend the dealership.
I had a very positive experience with the staff. I would highly recommend the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rsorg, thanks so much for rating us so high! Be safe on the road!
Declan (Sales Manager), Art from Sales, Finance Manager Brian, and the General Manager made this the best car-buying experience I’ve had in the last 25 years. They were professional, honest, transparent, and incredibly helpful throughout the entire purchase process. They took the time to answer all my questions and made everything clear and straightforward, with no pressure or surprises. If I buy another car in the future, this is the dealership I’ll be coming back to. I highly recommend them to anyone looking for an outstanding car-buying experience.
Declan (Sales Manager), Art from Sales, Finance Manager Brian, and the General Manager made this the best car-buying experience I’ve had in the last 25 years. They were professional, honest, transparent, and incredibly helpful throughout the entire purchase process. They took the time to answer all my questions and made everything clear and straightforward, with no pressure or surprises. If I buy another car in the future, this is the dealership I’ll be coming back to. I highly recommend them to anyone looking for an outstanding car-buying experience.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
It was a stress-free experience, with no headaches like I often encounter during purchases. Salesman was excellent! Unlike this survey which is requiring 25+words!
It was a stress-free experience, with no headaches like I often encounter during purchases. Salesman was excellent! Unlike this survey which is requiring 25+words!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denise, we are delighted to see this rating! Have a great day!
I’ve really has a great experience with this dealership and John made the process easy and smooth! I would definitely recommend!
I’ve really has a great experience with this dealership and John made the process easy and smooth! I would definitely recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
John Francis, Brian Kelley are the best. See John Francis -Sales and Brian Kelley-Finance
John Francis, Brian Kelley are the best. See John Francis -Sales and Brian Kelley-Finance
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello ccastriotta, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Ramon was great at helping choose the car and explained it very well I'm glad we visited your dealership.
Ramon was great at helping choose the car and explained it very well I'm glad we visited your dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks so much for rating us so high! Be safe on the road!
I contacted Herb Chambers Kia of Burlington on Saturday and spoke with Rodney Cadet. He told me I was the first caller on the vehicle and confirmed it was available. I asked for photos, which he said he would send, and I also asked to put down a deposit because I wanted to proceed with the purchase. Rodney checked with the sales manager and told me they would not take a deposit because the vehicle was still being serviced and cleaned. I made it clear that I wanted the car and asked him to call me as soon as it was ready. On Monday, Rodney emailed me 22 photos and asked if I wanted to move forward. I replied that I did want to proceed with the sale. On Tuesday morning, I called to finalize the purchase. Rodney was off, so I asked for another salesperson. I was connected to someone named Joe, who told me the vehicle had already been sold. I received no call, no update, and no notice that the car was being sold to someone else — despite clearly stating I wanted it and being told I was the first caller. This dealership wasted my time and showed zero transparency or professionalism. If this is how they treat a serious buyer before the sale, I can only imagine what happens afterward.
I contacted Herb Chambers Kia of Burlington on Saturday and spoke with Rodney Cadet. He told me I was the first caller on the vehicle and confirmed it was available. I asked for photos, which he said he would send, and I also asked to put down a deposit because I wanted to proceed with the purchase. Rodney checked with the sales manager and told me they would not take a deposit because the vehicle was still being serviced and cleaned. I made it clear that I wanted the car and asked him to call me as soon as it was ready. On Monday, Rodney emailed me 22 photos and asked if I wanted to move forward. I replied that I did want to proceed with the sale. On Tuesday morning, I called to finalize the purchase. Rodney was off, so I asked for another salesperson. I was connected to someone named Joe, who told me the vehicle had already been sold. I received no call, no update, and no notice that the car was being sold to someone else — despite clearly stating I wanted it and being told I was the first caller. This dealership wasted my time and showed zero transparency or professionalism. If this is how they treat a serious buyer before the sale, I can only imagine what happens afterward.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Tom, Thank you for sharing your feedback. We’re very sorry to hear about your experience. We understand how frustrating it is to believe a vehicle is available and that a purchase is moving forward, only to learn that the vehicle has been sold. Vehicle availability can change quickly, but we agree that clear and timely communication is essential throughout the process. We would be happy to speak with you further about this process and if you are still in the market for a vehicle, hopefully assist you in finding another vehicle that will suit your needs. We will be contacting you, however if you haven’t heard from us yet, please contact me. Matthew Raucci, General Manager, 781-202-3456
Matthew, this is the same generic message you posted on my Google review, and it still doesn’t address what actually happened. I was the first caller, told the vehicle was available, encouraged to move forward, and even received 22 photos from your salesperson. I replied immediately that I would proceed with the sale. The next day, without a single update, call, or courtesy notice, I was told the vehicle had been sold. “Availability can change quickly” doesn’t explain why no one contacted me at any point — especially after I made it clear I was ready to buy. I’ve already filed complaints with Kia Corporate, the BBB, Google, and the Attorney General because this wasn’t a misunderstanding. It was a complete breakdown in honesty and communication. If Herb Chambers wants to make this right, it will take more than repeating the same scripted apology on every platform.
I mostly dealt with General Manager Matt and he went above and beyond!!!! When I picked up the car I dealt with Art and he was great!!! A wonderful experience!!!
I mostly dealt with General Manager Matt and he went above and beyond!!!! When I picked up the car I dealt with Art and he was great!!! A wonderful experience!!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
:-) Wow! Thank you for rating us so many stars!
Excellent service! I could not be more pleased with the salesman and Kia. I would recommend to another friend or family member. The Kia carnival was amazing for my family of twins.
Excellent service! I could not be more pleased with the salesman and Kia. I would recommend to another friend or family member. The Kia carnival was amazing for my family of twins.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
The team was extremely helpful and supportive throughout the entire process. Everything was perfect, and I truly appreciate their excellent service.
The team was extremely helpful and supportive throughout the entire process. Everything was perfect, and I truly appreciate their excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Deockju Lee, we really appreciate this positive review! Thanks so much!