Kia of Everett

My experience at Kia of Everett has always been great! When we bought or 2025 Soul, David made the entire process effortless! His knowledge of the various models Kia sells was absolutely first rate. As far as service goes, I especially like the fact that even though certain services or products may be recommended, that service personnel respect my decision whether or not to purchase said services or products. All in all, based on the staff with whom I have dealt, I would say that Kia of Everett is a very 'high quality' business!

Fast and easy. Morgan is great. Always a pleasure working with him I would recommend

Morgan and Nadia are the best service advisors I’ve had the pleasure to do business with on multiple occasions. I trust them to take care of me and ensure my car is safe. Every time I visit, they’ve got positive, customer-focused attitudes. I leave happier each time I visit after speaking with them.

An amazing team who take great care of your services. Professional communication throughout the process. Welcoming environment with positive energy.

Straight forward, friendly, clear communication from start to finish. Morgan was great, kind and down to earth. Thorough in his explanation of what they were doing and what would be included versus outside of my lease terms.

Great dealership I highly recommend it. The customer service is a top ten for sure

This dealership provides beyond excellent service. Nadia is always efficient and helpful, and Kenny makes the dealership shine with his friendly, helpful, and caring support.

AUTHENTIC friendly customer service! Certainly NOT the 'used car salesman' vibe so infamous from the past. Good job, Kia of Everett AND Nadia!!! ??

I made an appointment to get ceramic coating applied to my car's exterior. Morgan was very helpful and courteous in explaining the process, and had my loaner car ready in a timely manner. It was an all around pleasant experience.

Service Manager not honoring warranty for broken USB housing. Blamed it on user force despite no external damage to port and the pins being in tact. This is a known issue by KIA - easy to confirm online, that the internal housing for the port is known to fail on the 2023 Kia Sorento hybrid model. Also didn't provide me with written denial of why the warranty is not being honored, only a verbal. Morgan originally stated it would take up to 48 hours to confirm whether warranty covered replacing housing, then still tried to charge me $200 for diagnosis. When I pushed back and asked to speak to the manager suddenly I would get an answer right away. This was a very disappointing interaction. Expected better service based on other reviews, My warranty covers this, and thwy are not honoring it.