Reviews
EXcellent Service Made me feel like a Kimg
The Service Agent was polite, helpful and made the visit a very positive visit. Everything required was done efficiently Mike went over the service summary, making sure that I understood all of the checks that were made and that all of the items were Excellent (which I expect with our Camry. He gave me an estimate on the time required, arranged a Lift home, and gave me a call when it was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review, Philip! We really appreciate your business and are so happy that Mike could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Great Service
Ken Roberts was awesome to deal with he worked hard to get the truck I wanted. I had done my homework before coming to the dealership and had a good idea what I should pay for a new truck and what I should get from my trade-in and I got exactly what I thought I could get. And Toby was excellent with our financing and explaining everything. I will definitely be returning when we get ready to buy again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Richard. Thank you for taking the time to write about your experience with us. At Toyota of Poway, we are determined to deliver detail-oriented, honest, and personalized customer service. I'm glad Ken and Toby was able to show you that. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I'm so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Best regards, Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Great facilities.
The customer service guy (Jay ?) was able to look up my Extended Warranty using the car's VIN number, and processed the FREE check-up smoothly.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your feedback, Kim! I'm very happy to hear that Jay was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Best customer service
Jay Lind is one of the best reps there. He's always polite and very professional. We will continue to return because of his attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Patricia! It is great to know that Jay's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you Best regards, Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Great service
It's really great working with the customer service group. I've been working with Shari who does execpinaoy great work. Thank you guys Tigran
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tigran, thank you so much for the wonderful review of your experience with us! Shari is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Great Service
At Toyota I trust the work that the work done to my car because I know that expert people are handling the problem with the highest technology. Moreover, I know that the best parts are being installed in my car. The waiting lounge is a nice place to spend the time waiting for your car in addition to the shuttle service that I think it is great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Safa for using our service department and the kind words about our dealership! We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Peter Taffola is the man!
Always a pleasure to deal with Peter Tafolla at Poway Toyota. He is always professional, responsive, and does all he can to make my life easier. As long as Peter is there, consider me a lifelong customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, thank you so much for the great review of your experience at our dealership and especially with Peter! All of the employees appreciate your loyalty to our dealership. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Peter or myself. Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
WORTH THE DRIVE
The customer service is exceptional. Art was very friendly and promised me to be on my way in no time and he made it happen. I also talked to Alberto, a technician who was really friendly and made me feel safe knowing he was going to take care of my car like if it was his own.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honest service
Can make an appointment, Greeted when I get there. Told how long to expect till the repairs are completed, so I can decided to wait or go back home by shuttle. Was told that the seat belt screws were stripped during repair and I would have to return when the new screws came in. I was glad they were honest about it. Did not mind returning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dominick, we appreciate you for letting others know about your experience with us here. If you ever need anything in the future, please don't hesitate to let us know. Take care! Mark Steinlauf - Customer Relations Manager - mark.steinlauf@toyotaofpoway.com - 858-746-3002
Oil Change and AC Service
Art Valero was very friendly and professional in providing the service. He explained the need for certain services and also advised to schedule additional services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase