Boucher Hyundai of Waukesha

Ultimately got the repairs correct, but made multiple promises for the completion time, which were repeatedly missed. Missed completion times caused a missed flight and resulted in having car have to be delivered to us at home, which was much appreciated but still missed commitment times

We found found the employees courteous and respectful. We especially enjoyed working with Mike as he kept us informed and up to date during our purchase process. And we love our new 05 Thunderbird.

The service technician was rude. We have been working with him for quite sometime and find he has not been returning calls and dropped the ball on a warranty repair. This last service he told me the total and when I asked if the oil change should be covered under the pre-paid maintenance, he snapped, “how should I know you have pre-paid maintenance if you don’t tell me.” 1) I always tell the service tech when I schedule the appointment so they can make note and 2) we have been bringing the vehicle to you since we bought it new from you. I imagine this should be noted in our account somehow.

Andy Bartalatta was most helpful with our first visit to the dealership. Very professional and courteous. Will be coming back. Also will be recommending to friends.

Thanks to Brandon. He got my car in for an emissions issue and completed the repairs in a timely fashion even though we did not have an appointment for service

Pleasantly pleased by the friendly service I received from the Service Desk Representative, Jean Sommers and how she kept me up to date on what was happening with my car. Received updates and recommendations as to what my car needed. Very well trained in customer service, joy to work with Jean.

I arrived 10 minutes early. They were ready for me and answered my questions about my new vehicle. Service was completed ahead of schedule and I was texted. Jean appeared moments later with my keys and information.

Great staff and timely service with very good turn around time within window discussed. From drop off to pick up, very impressed with everyone I met there.

Amanda did a great job great she was easy to work with, liked everything other than your 4900 hundred screw the customer over sticker price

The service was absolutely wonderful and the person who checked me in and provided me all the updates was informative, helpful and very friendly. Will definitely come back again