Route 46 Nissan

Ramone Davis is one of the ''BEST SALESPERSONS'' (Rob Scott) salesperson and Bernard the fiancé guy was great explaining everything that I sign. I brought 2 cars from Nissan in Totowa NJ I am going to ''MISS'' Mike Cibellis (General Manager)

I am absolutely disgusted with the way Lili Sanchez from the Internet Sales Department at Route 46 Nissan Automall handled my inquiry. I was a serious buyer interested in purchasing a 2025 Kia K4 GT-Line, and I asked for something very basic: a clear breakdown of the advertised price, mandatory dealer add-ons, sales tax, title, tags, registration, and every fee that would be added. Anyone who has shopped for a vehicle knows dealerships may have mandatory add-ons and additional charges. That is exactly why I asked for actual numbers before driving to the dealership. Instead of explaining the pricing, Lili told me to “calculate it yourself” without providing the numbers I would even need to calculate it. That response was sarcastic, dismissive, and completely unhelpful. She then directed me to a link for their fees that did not work and showed “Page not found.” When I explained that the link was broken and continued asking for the information, she became defensive instead of helping. Her follow-up email was even more unprofessional. She referred to my frustration as “madness,” blamed me for not understanding their protocol, and still failed to answer my questions. To be very clear, I did not ask to speak with a finance manager or dealership manager to get Lili in trouble. I asked to be transferred because I wanted someone who could give me a better understanding of the actual numbers, explain the dealership fees, and provide a clear breakdown of the total price. More than 24 hours later, I still have not received a call or email from anyone. As a manager myself, I find it baffling that a serious buyer could request basic pricing assistance and receive no follow-up. I was ready to purchase this vehicle, but the poor communication, lack of transparency, and complete absence of assistance caused the dealership to lose my business. I should not have to argue or beg for basic pricing information before making a major purchase. Based on this experience, I would not recommend working with Lili Sanchez or Route 46 Nissan Automall.

I was in the market for a new car and wanted a Nissan. I saw the vehicle I wanted and made an appointment. Bret got me a great deal and was out of the dealership quickly. I am very happy with this transaction and would go back in the future.

George McMickle and Bernard Bertsch were who helped me, great guys, professionally, will send them more business

BAIT AND SWITCH! Schuyler Miller is probably one of the sleaziest car salesman there is! 100% DISHONEST by far!!!

They are very attentive what the customer needs. They took excellent care of us and I would recommend them to anyone.

Our Salesman, Mark Hickman was very patient, professional and caring. My daughter & I were not rushed even after we changed the car we originally came in for. Mark had the car pulled out and placed under the Service dept awning prior to us getting there so we were not out in the hot sun. When we asked to see the other car he gladly assisted us. The sale went smoothly and my daughter ended up with a car she just loves. We sat with Carlos, the Sales Manager as we completed the process. Carlos answered any questions we had and was courteous and professional throughout the transaction. Mitsubishi dealerships are getting fewer unfortunately and this dealership is not that convenient for us to travel to, however after the service that was provided the little bit of inconvenience was well worth the trip!

from the minute i walked into the dealership George Mac welcomed me with a smile and a handshake. He made it a very simple and pleasant experience while i was at the dealership. At one point it was if we were old friends. He explained everything in detail as we went through. Once we made the deal i was sent to finance where i met with Bernard to complete all the necessary paperwork. He was very straightforward and made the process very quick. Normally i do not enjoy any visits to a car dealership but these two gents made it very easy to be there. In the end I walked out with the vehicle i wanted and a great deal. Thanks guys you definitely have a repeat customer and i will sure refer Route 46Nissan in Totowa to family and friends

I normally do not leave negative reviews, but my experience with this dealership has been one issue after another and has left me with no confidence in either the dealership or the vehicle I purchased. I originally visited after receiving a letter stating that I qualified for a vehicle exchange program that would pay off my remaining $15,500 loan balance. After spending hours at the dealership, I was told the program did not apply to me. I was then approved for a Nissan Kicks at approximately $620 per month and took the vehicle home, only to be told the next day that I was no longer approved. As the process continued, my payment increased to nearly $829 while I was being offered lower-trim vehicles. The first vehicle I received had a severe roach infestation, with roaches coming out of the air vents while I was driving. After returning it, I was given another vehicle that also had roaches. I was pressured to keep the vehicle after it was treated with pesticides and was even asked to continue driving it despite my concerns. Each exchange required hours at the dealership and resulted in significant wasted time. I was also pressured to leave a positive review. Ramon repeatedly asked for my phone, took it from me, and wrote the review himself. The original positive review under my account was not written by me and did not reflect my actual experience. During one visit, while I was backing out of a parking space, an individual on the lot struck my vehicle. When I asked why he hit my car, he responded, "The next one will be on your face." I found that threatening and completely unacceptable. Unfortunately, the problems did not end there. The replacement vehicle developed multiple issues, including screen flashing, infotainment and Apple CarPlay problems, lane-keeping concerns, overheating warnings, warning chimes, fuel gauge and fuel-range inaccuracies, and recall-related combination meter problems. At one point I was even told the vehicle might not be safe to drive, only to later receive conflicting information. I was eventually stranded in North Carolina while trying to address ongoing vehicle concerns at another Nissan dealership. More recently, Nissan Consumer Affairs instructed me to return to this dealership for inspection of the combination meter issue. I took time off work and lost an entire day, only to be told that I would have to pay for diagnosis or repairs. Despite having an appointment and repair order, nothing was repaired and the visit accomplished nothing. Over the past several months I have spent countless hours dealing with dealership visits, phone calls, repair appointments, insurance complications, and ongoing concerns about the reliability and safety of my vehicle. The situation has affected my work schedule, caused significant stress, and left me feeling completely let down. Customers deserve honesty, transparency, safe vehicles, and respectful treatment. Unfortunately, that was not my experience here.

George Mack and Bernard Birtsch were awesome! Very friendly and helpful. I will definitely recommend this dealer to people.