Route 46 Nissan

We purchased a pre-owned Nissan Rogue in February 2025. 93 days later and 900 miles, the car was showing numerous error messages, so we brought it in for service. The service department told us that a software update defect was causing battery issues and that WE needed to pay to replace the battery (upwards of $600) for an update that they neglected to do prior to selling us the vehicle. This was not our fault, and after several phone conversations and a negative review, the dealership replaced the battery at no cost to us. They just asked that I update my one-star review. I chose not to immediately do that so we could confirm that the problem was properly fixed. Needless to say, one month later, all of the same error messages appeared. Glad we didn't pay for that battery they tried to force on us. We discovered that the rear hatch was leaking water (again, something that should've been found during the inspection prior to the sale). A little over three weeks later, the dealership STILL has the car. Now the story is that the leak is shorting out wires and causing the errors (guess it wasn't that battery after all). I can't even begin to tell you how many times I've called for updates and was told "I'm waiting for my manager to get back to me" or no follow up at all. Then I was told that they're considering a few options. One option is to replace the rear window and do a leak test, otherwise there's a leak in the hatch. I was told that the warranty does not cover leaks, and I made it VERY clear that I will not be paying for something that they did not properly inspect. I was told that the hatch replacement could cost $4,000, but "they don't expect me to have to pay that." During this process, George, our salesman, called me to see if I knew of anyone in the market for a car. Ha! How quick he is to sell a car but doesn't help when we're told to go back to our salesman to assist in the matter. I would never recommend this dealership and regret buying a Nissan. I'll be calling corporate again to file another complaint.

We purchased a pre-owned Nissan Rogue in February 2025. 93 days later and 900 miles, the car was showing numerous error messages, so we brought it in for service. The service department told us that a software update defect was causing battery issues and that WE needed to pay to replace the battery (upwards of $600) for an update that they neglected to do prior to selling us the vehicle. This was not our fault, and after several phone conversations and a negative review, the dealership replaced the battery at no cost to us. They just asked that I update my one-star review. I chose not to immediately do that so we could confirm that the problem was properly fixed. Needless to say, one month later, all of the same error messages appeared. Glad we didn't pay for that battery they tried to force on us. We discovered that the rear hatch was leaking water (again, something that should've been found during the inspection prior to the sale). A little over three weeks later, the dealership STILL has the car. Now the story is that the leak is shorting out wires and causing the errors (guess it wasn't that battery after all). I can't even begin to tell you how many times I've called for updates and was told "I'm waiting for my manager to get back to me" or no follow up at all. Then I was told that they're considering a few options. One option is to replace the rear window and do a leak test, otherwise there's a leak in the hatch. I was told that the warranty does not cover leaks, and I made it VERY clear that I will not be paying for something that they did not properly inspect. I was told that the hatch replacement could cost $4,000, but "they don't expect me to have to pay that." During this process, George, our salesman, called me to see if I knew of anyone in the market for a car. Ha! How quick he is to sell a car but doesn't help when we're told to go back to our salesman to assist in the matter. I would never recommend this dealership and regret buying a Nissan. I'll be calling corporate again to file another complaint.

The dealership and Bret and unprofessional…he texted me for my Nissan anniversary and let’s just say his unprofessional self had a lot of nasty things to say through text. I sent the text messages to the manager and NOTHING WAS DONE.

They were just amazing quick and fast we appreciate you George Mac and beranrd birtsch

Thanks to George Mack and Bernard Birisch our sales experience in purchasing our Nissan Rouge was hassle-free. They walked us through the buying process, got us the color/features/options of the car we wanted and within a few hours we were driving our new car home. We recommend this dealership.

Zero stars if I could... I stopped at Route 46 Nissan to purchase a used vehicle they had on their lot. I didn't try to haggle over the listed price and when asked by the salesperson how I'd be paying for the vehicle I advised I'd be paying cash for it. The dealer tried to pressure me into financing at least a portion of the vehicle and they told me the purchase price was at a minimum with the assumption the buyer would purchase the extended warranty and would finance the vehicle through them. I finally acquiesced and agreed to finance a portion of the cost through them, however I still declined the protection package. The manager then informed me that the dealership was no longer interested in proceeding further with the sale. Wow! Talk about unethical! There's nothing in their advertising to alert buyers that the buyer will be expected to purchase the extended warranty and finance through them before they'll consider selling a car to you. Astonishing how they treat a prospective customer who could have been a very loyal customer! My recommendation is to skip this dealership and go elsewhere!

The people were nice. I got a fair deal and the process was fast. Overall a great dealership!

I’ve just purchased a vehicle with George Mack and Bernard Birtch i’ve purchased several vehicles here, and I’m always treated with kindness and compassion. If you need to buy a vehicle, I highly recommend route 46 Nissan. I know I will always purchase my vehicles from Route 46 Nissan.

They don’t care never got back to me they’re very unprofessional and very disrespectful

Was sold a $4000.00 extended warranty was not asked if I wanted it just slid it in went thru a bunch of banks to find one that would add that to loan getting letters from banks saying to much over value of car kept going till he found one when I called and talked to Ramon he talked to me like I was stupid anytime l bought a car came with 2 keys got 1 key salesman said I had to buy one