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Lou Fusz Subaru O'Fallon

(1,796 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru O'Fallon from DealerRater.

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Great experience!

Great experience! No hassle, easy process. Everyone was really easy to work with! I found a car online, asked for details, they called back, made an appointment, confirmed the day of appointment the vehicle was still available. Vehicle was ready to go when I arrived. I found a different one I liked better, and there was no problem looking at something different. I ended up with something I really loved and wanted in the end without feeling pressured. Christopher was great, and Toni in finance was so nice to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us a review. We are happy you had a great experience in our store, and we hope to see you again!

Chris is great.

Chris is great. I was given his name by a friend and now I owe that friend lunch. I had an idea of what I wanted and Chris ran with it. Thank you again Chris for making it easy even through an ice storm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We are happy to have you in our store and look forward to seeing you in the future.

We checked with other dealers but came back to Lou Fusz

We checked with other dealers but came back to Lou Fusz St Peters to work with Randy Page, who handled our first test drive. He treated us with respect, and was not overbearing as we began our search for a new car in this challenging environment. He outlined our options, kept us updated as we waited for the car, and then spent valuable time with us explaining all of the features when we picked it up. We appreciated his handling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are happy to hear about your great experience with us and we hope to see you again!

In spite of limited stock on hand, Chris Smith and Lou

In spite of limited stock on hand, Chris Smith and Lou Fusz came through and we now have a car to make our dreams come true!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing our store. We are happy to serve you and hope yo serve you again in the future!

Chris was very attentive to our purchasing needs.

Chris was very attentive to our purchasing needs. Ricky was awesome handling our financing. John pulled it all together to make us really feel like part of the Fusz family. Thanks guys! A pleasure doing business with you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. We appreciate you choosing our store and we look forward to seeing you again!

This is our fourth time buying a Subaru from this dealer....

This is our fourth time buying a Subaru from this dealer. Our salesman, Josh Elam, was pleasant, helpful, extremely knowledgeable about the Subarus. Everyone at Lou Fusz was very courteous, friendly, and ready to answer any of our questions. We were given a fair value for our trade-in. There was no pressure, which we have experienced at other dealerships. The showroom was very clean and comfortable. We would highly recommend Lou Fusz St. Peters to our friends or anyone looking for a good deal on a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing our store, and we look forward to seeing you again!

Enjoyed working with Randy Page. He was very helpful...

Enjoyed working with Randy Page. He was very helpful during the test drives and then finding the car we wanted in the time frame we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you choosing our store, and we look forward to seeing you again!

Chris was great. He was very knowledge and helpful during...

Chris was great. He was very knowledge and helpful during the whole process. Chris and the whole Lou Fusz team made the process painless. Chris was very promptly answering any questions. He showed interest without being pushy and me pick out the options that best suited what I was after.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We appreciate you choosing our store, and we are happy to serve you.

It was great working with Chris! It was such an easy...

It was great working with Chris! It was such an easy process to order the exact car we wanted and we got a great trade in price for our old BRZ. We can't wait to enjoy our new BRZ for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We appreciate your kind words and we hope to see you in our store again!

Phenomenal team at Lou Fusz Subaru. Chris was attentive...

Phenomenal team at Lou Fusz Subaru. Chris was attentive to our budget and what we were looking for. The team here is a friendly and truly hard-working one! Chris answered all our questions, and went above and beyond when the battery died in the car we were test-driving. He got to us very quickly to jump it and get us back to the dealership. The next time we purchase a vehicle it will definitely be here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We appreciate you choosing our store, and we look forward to serving you again in the future!